Oxmoor Collision Center

This place is literally the worst business I have ever dealt with in my 37 years on planet Earth. I don’t mean the worst collision center… I mean the worst business, period. This is not a statement I make lightly as a business owner myself, but my experience was so bad, I would like to take some time out of my day to tell others about it and hopefully save someone else the headache.
First of all my car gets dropped off on October 15^th with some front end damage. Estimate was about $ 4500 when my insurance adjuster was there. When he left that doubled to about $ 9,000 and 60 hours. OK… maybe they found some stuff once they started working on the car. Told me it would be ready in about 2 weeks.
A month went by and I had heard from no one so I finally emailed because my own insurance company finally stopped paying for a rental car. No one responded to the email. Called the next day. No response. Called again the day after that and was put on the phone with some kind of manager who I asked to assure me that someone would get back to me. NO RESPONSE. I finally had to call and yell at the poor receptionist that i wasn’t getting off the phone until someone told me something about my car.
Finally i get someone on the phone and they tell me it will be a couple more weeks on the car. I was pretty furious but they offered me a crappy loaner car until mine was ready so that eased the sting a little bit as I didn’t have to pay for my own rental car while they continued to not fix my vehicle.
Two weeks later I emailed back to see if my car was ready. Keep in mind, during this 6 weeks, not one person from the business reached out to let me know anything. Guess what? No response to my email. Called and left a voicemail. No response. Finally i get a call back saying my car will be ready… in a couple of weeks.
This charade goes on and on, excuse after excuse. Finally after NINE WEEKS my car is ready to pick up. I go to drive it home and in the parking lot… it won’t accelerate. They never even test drove my car. Took it to the dealer to find out what was wrong and it had no transmission fluid. OCC did pick up the tab on the transmission fix… thanks guys for not making me pay for your incompetence myself. Really appreciate that.
Bottom line… if your car needs work I would recommend spending the nine weeks to become a mechanic and giving it a go yourself before dropping it off at Oxmoor collision center. At least you will know the progress on the car if you are doing it yourself. Maybe take it to taco bell and ask if anyone there knows anything about cars. If so, they would probably at least know that the car needs transmission fluid to run properly. Either of these would be a better use of your time than spending nine weeks in the black hole of customer service that is Oxmoor collision center. Seriously, look elsewhere. This place needs to get their act together, luckily for them I guess a collision center can survive without repeat customers.

As luck would have it: my car was rear-​ended and the other party’s insurance suggested Oxmoor as one of my few choices. So I dragged my annoyed self and injured car to Oxmoor. But I am glad to say that my experience was positive! The process was as smooth as can be from the first greeting to getting my rental to getting my car back. Everything was set up for me when I arrived to drop off my car. I got the rental car from the onsite Enterprise as promised. They kept me updated on the progress with texts. My car was fixed on the promised date. Although the whole process was set up by the other insurance agency, I never felt any differently than if I had set it up. My car came back to me just like she had looked before. So, yes! I would recommend Oxmoor Collision.

I should have taken my car to the BMW dealer for repair work but my insurance person was located at Oxmoor Collision and I was told about guarantees and a decent turn around time. I was quoted four days to fix the car. I took it in at my appointed time and was told to add a week because my car had more extensive damage than the insurance appraiser had estimated and they needed more parts. I arranged a second date – two weeks later – and dropped the car off. Again, four days to fix the car. By day ten and the car was not repaired, the main man fixing the car quit returning phone calls. They blamed BMW for sending wrong parts and then just no explanation. I finally picked up the car a week late and the work was good. The car was clean and they added in repairing a few extra rock dents around the front grill. It would have been so much better if they had just prepared me for a two week turnaround.

This place is awful. To make a long story short, treated me very badly, very unorganized, lied about it and won’t return messages. Try to go somewhere else!

I used Oxmoor Collision Center after it was recommended to me. I have nothing but positive things to say! From the estimate to picking my car up, they were awesome. I dropped my car off on a Tuesday morning (due to Labor Day being on Monday) and picked it back up on Friday.
When picking up my car, the guy who fixed my car drove it up to the door and showed every detail of what he fixed. He also let me know there is a lifetime warranty on the parts, so if anything goes wrong I can take it back to be fixed. Overall I had a great experience with Oxmoor collision center.

Poor quality of repair. I have taken my car back six different times for cosmetic issues that should never occur after a «quality» repair. I have a 2014 Toyota Corolla. After taking it there for my repair I plan not to keep my car because they have degraded my satisfaction of my vehicle. I would not recommend this place.

I decided to take my car to Oxmoor Collision for repairs after getting rear-​ended. When I asked for an estimate, they gave me one that was a lot higher than the numbers given to me by the estimator sent by the auto insurance responsible for the damages (they didn’t know I had this info.). The estimate changed immediately to the exact price given by the insurance company when I notified them that an estimator had already inspected my car. That should’ve been enough to tell me that they are dishonest. I instead decided to give them a chance only to deal with the most unprofessional and inconsiderate staff. They failed to notify me when my car was ready for pick up (I work from 9am-​5pm everyday). When I called to check on the status of my car, they claimed to have had the wrong number on file for me. If that were true, surely, they could have used the many other methods of contact, i.e. E-​mail or mailing address. Their mistake caused me to incur extra costs for the rental car issued by the auto insurance. Apparently they were able to notify the insurance company on the status of my car, but not me. I’ve contacted the damage appraiser who I have spoken to on several occasions, left messages and have yet to receive a call back. I’ve also contacted the manager who has yet to call me back. The receptionist assured me that they would resolve the issue caused by their mistake but I have yet to hear from anyone. Lesson learned here: look at reviews before giving businesses a chance. Had I looked at the reviews below, I would have went to a more professional and honest business.

Situation: Rear ended and had car towed to this as Hyundai dealer recommended it
Absolutely the worst service ever. It took 8 weeks to repair the car. Was given excuses weekly why the car was not ready (parts ordered, paint delays, insurance adjuster delays, etc.). The day the car was towed in, I asked about an aftermarket rear wheel that had been hit. I was assured it was looked at several times. Two days before picking up the car, I was told the wheel was cracked and that no replacement could be found as the wheel was no longer in production. In addition, the tire was cut and shredded on the inside. If they had examined the car, fixed the rear suspension, etc. for 8 weeks on and off, how could they not tell the wheel and tire was damaged?
I brought in the original tires and wheels that had come with the car. On driving home, a TPMS light came on the dashboard indicating trouble with the tire pressure sensor system. I called Oxmoor and asked if the sensors from the aftermarket wheels were put in the original wheels installed on the car. I was told «of course» it must just need a reset, take it to the dealer. When I took it in a week later, they found no sensors in the tires. Also, the car was 85% out of alignment. How could you repair a major rear end collision and NOT realign the car???
Bottom line is I was put back on the road after 8 weeks for a repair that should have taken 2 maximum in a vehicle that was unsafe to drive.

Situation: I got rear-​ended along hwy 64 west
Solution: Even though the at fault party suggested their own preferred shops, I decided to have our car repaired at OXMOOR because our insurance ALL STATE recommended this shop.
Results: I was not fully satisfied when I got the car from the shop. The color of the rear bumper does not match the body of the car. So I had to take the car back to the shop to have the color blended however I believe they did nothing to really correct the color. Bumper color still a little off and per AARON bumper was from factory so it should be the right color. He compared the color of the rear bumper to the front and justified how both ends are off colored. I went ahead and took a photo of the front and compared it with the back and picture speaks louder than words! Lastly, when I first got the car, there was some stain on the leather seats. Good thing I was able to wiped it off.
Two stars for the car wash and vacuum.