Vacuum Authority

Let me start off by saying that taking a vacuum to a repair shop is like taking your car into be serviced when the check engine light come on, you just hope they don’t say it’s your Flux Capacitor! I don’t know jack about vacuums other than how to change the bag.
So my wife was using our vacuum and it stopped as she tried to clean a throw rug. So I found two shops one that her father recommended, which would be $ 10 for diagnostic and Vacuum Authority who offer free diagnostic. Free is always good for me, so I took it in and had them look at it.
I was greeted by a service man who’s name I do not recall so let’s call him Honest Abe, told him what happen he said okay let me see what I can do. He walked in the back came back with a paper clip and pressed a red reset button on my vacuum and it started right up. When I asked what I owed him he said nothing the easy fixes he likes. Honest Abe could have taken my vacuum in the back and called me a week later saying that he fixed it and it cost 70 bucks and I would have probably paid it. But he didn’t, it says a lot about a business and a person that does the right thing and puts the customer first over profit. Thanks once again for your help, I was about to spend 250 on a new shark vacuum. If any one reads this vacuums don’t have Flux Capacitors; only cars ;)

I am extremely happy with my experience at vacuum authority. I went in with a non-​working vacuum, five minutes later, and very low cost, I was on on my way to enjoy the rest of my Saturday. Brian, explained the problem, took care of it and it is very much appreciated. Thank you! :)