With my crappy insurance I only have a few choices for eye doctors. Fortunately Dr. Fabello is one of them. Since I work in Lowell I just wanted to find some place I could easily bop over to during the week. I called on Monday and got an appointment on Friday. The receptionist wasn’t overly friendly, but I’ve found that to be true at all eye doctors I’ve called lately. Dr. Fabello greeted me at the front desk. He looked up my insurance before the exam to see what the options were for my contacts(this is when he informed me that my insurance wasn’t very good) and then proceeded with the exam. Since I had my old prescription the exam was fairly quick. He checked that there weren’t anything improvements to make to the prescription and that my eyes were healthy. He explained my insurance situation to me and worked with me figure out the best balance of optimizing the use of my benefits along with getting the best contacts for me. When I checked out the receptionist was back at the front desk and she was helpful but had the attitude that I was inconveniencing her to be doing her job. Overall a great experience, just be prepared for the receptionist’s ‘tude.