Palms West Veterinary Hospital

I have to give them 10 starrrrrr if i could
They took really good care of my babies when i went away at the end of May/​2016, my babies loved their, my husband drop them off and he said, that they didnt even look back to see where my husband was going… when i picked them up … they were happy … and that counts a lot to me.
I recommend, ahhhh they only board small dogs because they dont have a lot space
:)

I am saddened to see so many mixed reviews of this facility. I have found them to be nothing but kind, care, fair and excellent practitioners. We have been coming since we rescued our «free dog», Lilo. (Uh, btw, there is no such thing as a «free dog» LOL!) Don’t get me wrong, all of the Vets there have been so fair and tried to save us money, giving us less expensive options and offering informed opinions from which to make decisions. Our little girl just has severe allergies that need attention and guess what Drs Spillane, Grossman (and another, who’s name escapes me) did? They got rid of her allergies! No scratching or pain for my sweet Lilo.
Anyway, the staff there are so kind, comforting and reassuring. They are always quick to say hi or give her a pat on the head as they walk by. Always a kind word and happy to see us… not our check book… US! It’s very comforting. Fortunately we have not been in any serious medical emergencies, but I have been there when they happen. From what I witnessed, I would not trust my precious girl with anyone else! I also know of two people who swear these great docs and techs have saved their dogs.
As for it being dirty, I vehemently disagree. It’s stained and old. It’s not dirty. I sit on the floor with my dog and pet all the others. They keep it very clean. Is it Wellington/​Palm Beach/​Jupiter/​Gardens posh? No. If you want frills, this ain’t your place. If you want kind, caring professionals, who care about your animal, like you do? It IS your place. Each time we go in, they remind us to call any time of day or night with questions and they are there to help you. Let’s face it, they can’t bill for phone calls — that’s just an inconvenience. But, that’s what they tell you to do, so it’s no inconvenience.
WOOF WOOF! (That’s thanks and a big lick on your face, from Lilo)

We were dealing with a very difficult situation with our dog. He was declining rapidly and since the Vet Hospital is 24 hrs, we brought him there for an emergency.
The Pros :
–Open 24 hrs.
–Relatively short wait
–In house lab work.
The Cons:
–Very dirty facility,
–Depending on day, staff can be very unprofessional (was hung up on while asking about Euthanizing our dog.
–Too busy to give full attention (kicked out of a room while being told our dog has cancer)
–Over prescribed medication that was not needed and cost 100’s.
In short, go here if you have to but follow up with a more professional Vet that will take the time to provide the attention your pet deserves. Their rushed approach can lead to misdiagnosis, or over prescribed Rx’s which makes any difficult situation that much harder.

We recently lost our dog and we rushed him here and they took us right away. Even though we already knew they still had a doctor come in and check on him. They gave us the option for him to be cremated and even have his paw print on some clay. They were very supportive of us and they did they best they could.

I took my dog there because he had a problem with his rear leg. Saw a staff Dr and he examined my dog and said he had injured his leg. Gave us some pills, two weeks later, he seemed to be doing a little better. Then about 6 months after that, he was having problems with both rear legs. Took him back, saw the same staff Dr again, he said the same thing. My dog had re-​injured his hind legs. He gave us some pills, and said to keep an eye on him. He was better on the pills (because they gave him pain pills) but then went down hill after he went off. So now I’m thinking, two vet apps at $ 400 each visit, my dog is still not doing well, we decided to go to another specialist vet.
The new vet looked at my dog, and in 5 minutes had diagnosed torn CCL’s in both hind knees. The first one was torn at the first visit that the staff Dr missed. Since we did not know it was torn we did not get it repaired the first time. Then, my dog ended up tearing the second one (the 6 months later visit) because he was favoring that leg as it was the good one. Because of the their mis diagnosis both knees had to be done. So all in all, PWVH ended up costing me $ 6000.
I went back and spoke to the staff Dr about it and he said my dog walked just fine, there was no knee problems present. I said how do you even know, you did’t even examine his knees. The second opinion vet looked at his knees first thing, then looked at the X-​rays of his hips.
I will say, for the basics, this office is very reasonable and performs just fine. I do not go there for anything even remotely complicated anymore. All the office staff is very nice and accommodating, I’m just disappointed in one of the staff Dr’s.

I have a neighborhood cat I have been feeding every morning and evening in my garage, I don’t think it’s owners are taking very good care of it. I’ve tried to bring her in, but alas she is determined to be an outside cat. She developed sores on her nose and her paws started bleeding. I took her in one morning when I was able to get her in a carrier, it was very last minute. The Doctor which saw her understood that it wasn’t my cat, but I wanted to alleviate symptoms. He was quick to diagnose an uncommon autoimmune disease, gave her needed medicines and she has since been great. So grateful they fit us in so quickly.

i came here by recommendation of a friend and i couldn’t be happier with the services provided to my cats and i. like everyone else has said, the staff is extremely kind, knowledgeable and patient. it’s a bit of a drive, but well worth it considering what other vets charge for an office visit alone. palms west charges $ 38 initially with a free followup visit. to touch on what another Unilocaler said about a certain dr. kathleen spillane, i’m going to respectfully disagree. dr. spillane is patient, kind and informed. she cares about the well-​being of your animals and that is reflected by her clinical practice and bedside manor. she takes extra time to speak with me about my concerns and always asks if i have any questions during the visit, and encourages me to call back at any time if i have any issue.
as for the «unnecessary tests» portion of your comment, it’s important to have baseline labs to work from depending on the issue your animal is presenting with in the first place. you have to look at the reasoning and rationale for labs and other diagnostic procedures– would you start on a course of antibiotics without a bacterial culture if the infection called for it? there are many different angles the vets are working from that you may have not considered. you can always opt out of «extraneous» tests, just keep in mind what information may be gained from them, which is better than a shot in the dark. luckily, there are many different vets on staff for you to work with and work with you, all with their strengths and weaknesses.

Great staff. Dr. Sidney Lehr is the best. He is very honest and knowledgable. My pup loves him and he didn’t try to make us spend extra money like Kathleen Spillane. If you do go here, request Dr. Sidney or Dr. Micheal. Kathleen has no emotion and will drain your bank account running unnecessary tests on your animals.

The vets, techs, staff, and groomers are all top notch! Everyone is so caring and helpful. Our fur babies have major anxiety when we go to vet but everyone here is so gentle and patient. They don’t rush you through an appointment or if you have questions. Their prices are reasonable. Top that off with the fact that they have 24 hour emergency hospital on site instead of having to take your pet to some unknown emergency clinic. You can’t ask for better. We are so thankful we found this hidden gem!

I’ve been coming here since college, so almost 10 years! This place has grown incredibly since my first visit. They now have over 6 vets, a huge staff and the place is always busy. I may have complaints but just like any other vet, it’s hard to find one you LOVE. So for me, I stick with what I’m used to and so far they have not done me wrong. What initially drew me to this vet was their cheap prices, but with their popularity rising, so has the prices. Nonetheless, I still drive 30 minutes here for my dogs and will probably continue doing so for the rest of their lives.
Juan, the technician, is my favorite.
Dr. Bennett is also a really good vet.
You will NEVER find a kinder front desk staff, each and every one of them are special and wonderful to deal with.

Let me start by saying that we actually liked this vet’s office when we began using them. We had always had a friendly relationship, we felt their pricing was fair, and we never had any outstanding balances, nor did we have any reasons to not recommend them. That was until this weekend…
My cat went into labor late Saturday night. We thought she might be having complications, so we called and spoke to the vet tech. She told us that often times labor can be difficult, and that we should give it a few hours to see if the kittens pass naturally so that we do not interrupt the labor. By morning nothing improved, so we brought the cat straight to Palms West Animal Hospital. They ran blood work, took x-​rays, and then informed us that her contractions had slowed to almost nothing. They told us that they wanted to monitor her for a few hours because she was a couple of days premature. Later that afternoon we received a call that nothing was progressing, and the vet wanted to give her a shot to induce labor. This was around 6:00pm. Around 7:30pm we stopped by the office on our way to pick up dinner. At that time the vet informed us that they were prepping our cat for an emergency C-​section. We gave them the authorization to do whatever they needed to do as we were desperate to save our cat.
On our way home from picking up dinner we received another call stating that the operation was going to cost us $ 1,400.00. Although, expensive we agreed to pay for whatever needed to be done. A half an hour later we received another phone call from the office telling us that the surgery was going to cost us $ 1500 – 2000, and that we needed to bring the money immediately before they did anything for our cat. It was now 9:00pm on a Sunday night. I explained to the woman on the phone that I could give them a big portion of the money, but was not sure how I was going to come up with the full amount that night. The heartless woman on the phone basically told me that this was company policy and either I bring the entire payment or find another vet’s office. At this point I asked for the person in charge who, thankfully, allowed them to do the surgery before the payment was made.
The next morning we headed down to check on our cat and speak to them about payment. We spoke to a very nasty vet, Dr. Stacy Furgang, who demanded the full payment and asked why we hadn’t gone to the bank now? This was at 8am before our bank even opened for the day.
Once the bank opened we did get their full payment and took our cat home. The next day my cat started acting unusual, and then proceeded to pass two afterbirths. I called several other vets in the area to ask if this was normal. Each vet informed me that this was absolutely NOT the procedure and that the afterbirths should have been removed during the surgery. They also went on to say that it was a good thing that she had passed them, because if she had not, she could have become septic and died.
I then called Palms West Animal Hospital and asked to speak with the person in charge. After being passed around to a couple of people Dr. Ira Grossman got on the phone. I explained the situation and instead of apologizing and asking to see the cat again to make sure all of the afterbirths were expelled … he proceeded to try and convince me that the afterbirth is naturally a part of the mother and that it will be «re-​absorbed» into the body without any ill-​complications. At that point I informed him that his practice had lost us as a client, and that I would discourage anyone from using them. I then made one last phone call to a local vet and asked for their opinion. His exact words were «whichever vet told you that is completely incompetent!»

Great vet, thats all i can say!!! Such a caring Dr.