Lubbock Advanced Physical Medicine

I would give this office zero stars if I could. Several of the staff members were nice enough, but I was repeatedly harassed by one of the technicians. When I expressed my concerns to the management, they chose to take a defensive stance and treated me like I was making it up stating «no one had ever complained before». The owners/​management were clearly more concerned about protecting their reputation than objectively addressing my complaint. I pre-​paid thousands of dollars and they refused to refund any portion of the services rendered despite my dissatisfaction with the experience. After a considerable number of back-​and-​forth emails and phone calls, I was finally able to make arrangements for them to refund the remaining balance I had pre-​paid. They had well over a week to do so.
To add further insult to injury, when I arrived to pick up my refund, the office manager Barbara treated me with a NASTY attitude and still had not written my check. I was forced to sit and wait for 20 minutes while the staff member I initially had the problem with made sure to parade around me menacingly to the point where I felt so uneasy I had to leave and wait outside. The reason I went to this office in the first place was due to all the positive reviews I found online. I wrote a negative review about them on a different website yet now their entire Indiana office’s profile has been taken down from it. I now see that a possible reason this chiropractor has all good reviews is because his office takes down profiles showing negative ratings.
My therapy was cut short and it took several communications over a month from the time I complained to get my money back. I am made to feel like this was intentional. I originally went to this place at a level 10 pain and because they hijacked my money I was left in a state of daily pain while I waited for my refund so I could afford to go to another clinic. I blame this in part to Barbara’s dismissive and vindictive attitude. I had to completely restart my therapy from the beginning with half as much money at another clinic.
My experience with this place was a complete waste of time and resources that still leaves me feeling angry and cheated months later.

The staff, the chiropractors, the facility… All amazing! I have been a patient for a few years, they take great care of me and my husband. I always say they are the only reason I still walk upright and that I have crawled into the clinic, only to walk out! These doctors really care, listen, and take the time to address all of your issues. The staff is kind and accommodating to a busy schedule. I have been most impressed by the thorough, holistic medical care and treatment they are able to provide. I tell everyone about this place and most of my family sees them as well. If you throw out your back, have crick in your neck, or have serious orthopedic issues, this is the provider for you. I’m especially grateful for the way the always find a way to work me in! Love yall!