Metropolitan Apartment Complex

I have lived here for almost 6 months. We were suppose to move to 3 bedroom. When we went in to sign a lease we were told they had just rented the 3 bedroom and we were given a 2 bedroom and said that we can move in to 3 bedroom when one opens up. When asked after we moved in we were told we have to stay at least 6 months before we can move and there would be $ 300 charge to move (bait and switch technique).
We have had multiple issues. The service request were put in October 2015. I received prompt emails indicating they were complete. When I checked none of the request were complete. I took pictures and sent it to them. It is now February 2016 and we still have pending request. Today I found what looks like a drain from the the apartment above draining in my bathtub. we have had water leaks in the bathroom from above. Stove sparking in one of the burners, cracked kitchen faucet, refrigerator make a lot of noise, Main entrance door not locking properly, the drains in both bathroom sink and tubs backing up. Sink still drains slow. Most request have been finally addressed took about 2 – 3 months. Couple are still not completed to satisfaction laundry facilities not kept up to date (multiple machines not working). The office staff are nice and friendly but that does not replace bad maintenance. backing up drains is a health hazard. I have talked to some residents and I have heard the same story. I would not recommend any one to move in to the metropolitan apartments. There are better apartments here in Lubbock.

I lived here for 6 long, miserable years. The first few years I was there I was basically stuck because I did not drive and felt like I couldn’t move because I didn’t have a car. My boyfriend (now husband) moved in with me to save on bills and it was one problem after another… noisy neighbors, dog feces everywhere, bugs, etc. Since I lived there so long, I have seen many management companies come and go, each one worse than the one before. The staff are not friendly and if you try defending yourself to them then they hold it against you forever. It’s very unprofessional.
I didn’t expect to get my deposit back after living here for 6 years… but I also didn’t expect a bill over $ 500 for repairs. I thought my deposit would cover any repairs that are necessary after you live somewhere for 6 years (carpet, blinds, etc.) BUT it turns out, the «deposit» is actually a «non-​refundable fee» and since I lived here for, again, SIX YEARS, they have no record of me paying this fee when I first moved in (probably because they’ve been through multiple management companies over the years). Also, my pet deposit of $ 300 is apparently a non-​refundable fee as well. ALSO I paid the pet deposit twice because Seldin (the management company there now) had no record of me paying it the first time…6 years ago. I just don’t understand why the money I paid for the deposits isn’t being applied towards the damages and why I have to pay out of pocket to fix these things that are normal wear and tear after living somewhere for such a long time.
Please don’t rent an apartment here. Take it from someone who put up with so much over the past 6 years… it’s not worth it and there is something better out there, I promise you.

This was an absolutely horrible experience. We had 6 leaks over the course of the year. The ceiling caved 6 different times. Maintenance staff took their time taking care of each leak. When they did finally take care of the leak they threw my personal property out of their way, they even uses my kitchen table as a construction table once. The office staff was horrifically rude. They ignore noise complaints. I couldn’t sleep literally the first two months at my apartment because of the neighbors who like to party every night of the week. UNDER NO CIRCUMSTANCES SHOULD YOU LIVE HERE.

I do not recommend living in these apartments, at all.
Don’t be fooled by the price of the apartment, although it is appealing. There are very many things to take into consideration before signing a lease here.
I once rented a newly built 2 story, 2 bedroom, 2 ½ bathroom, 2 car garage house with a side yard. The whole reason I moved here was to save money and live in a place more realistic/​less luxurious for someone my age, but that definitely did not happen.
The amount I ended up spending on electricity and water totally took up whatever I would have saved and more. There is absolutely no insulation in this apartment and your A/​C freaks out trying to keep the temperature consistent no matter what weather is outside. You can hear and smell everything your neighbor cooks or smokes because it’ll flow through the shared vents between apartments.
Speaking of the water bill, the apartment has been claiming to be renovating or repairing the water heaters, but the water goes off for 3 – 4 hours almost every single week if not day. Also, if you are prone to allergies, the amount of money you would be spending on allergy medication or allergy shots would definitely rise because this place is so old. You might as well just live somewhere newer or just better maintained because this was terrible.
The overall built of the apartment is terrible. You can definitely see the age. The paint is so thick it peels off by itself. I could see where the wooden structure for the apartment was exactly because the walls were warping under the layers of badly done paint jobs. Don’t trick yourself into believing you can go without damaging the apartment because anything that sticks will be a pain to remove and will take the thick paint off with it. The kitchen and bathroom have a sorry excuse for a floor. It’s not even real tile or linoleum. To me, it’s contact paper on the floor.
The community is so sketchy. Don’t use the laundry area because the dryers only have one setting «blazing hot» and the washers are prone to stealing your money. The residents also like to take out your wet clothes from the dryer and place theirs in instead. The amount you spend on either getting your quarters stolen or the gas to get to a decent laundromat and pay for that laundromat is also an added expense. You might as well just pay for a place that has a W/​D included in the actual apartment. The police seem to be a common entity here because there was a huge arrest involving what looked like a SWAT team and an increase in drunk parties.
I completely agree with Justin F. when he said that «The new management that took over when the complex was bought by Seldin in January is considerably worse than the old management group. They are unqualified, unprofessional, and rude to current renters.» It’s so true. They’re all so unhelpful and very quick to blame you for any problems that happen. They make you feel so unwelcomed unless you’re considering an apartment there or renewing your lease.
I didn’t have a problem with bugs or the maintenance staff like everyone else did. However, my friends cars have been dented and scratched by parking in this area.
The bedrooms are bigger than most bedrooms in Lubbock but it’s not worth it for the price.
I would NEVER recommend that anyone live here.

Absolutely horrible place to live my vehicle and my wife’s vehicle both broken into. Major issues getting anything repaired or replaced in the apartment because they have no maintenance staff just a make ready man who has no idea what he’s doing. Staff is extremely rude and unprofessional. We personally witnessed one of the management staff having a pool party to 4 o’clock in the morning when the pool was supposedly closed all outside drinking beer and partying. The apartments are all full of cockroaches what filthy place. They will show you all model that looks great but the actual apartment you will be moving into will be nothing like it. The pool is disgusting and has mold growing all over the corners in bottom of it. There is more dog feces then there are residents it’s disgusting and no one cleans up after their animals. So if you enjoy living in the dump sharing your bed with cockroaches and being able to hear and smell everything that your neighbors are doing then move in. And on a sidenote there are tons of pot smokers that live there and were always empty methamphetamine bags in the parking lot!!!

These are great if you are living on a low income. The laundromat washers/​dryers steal your change. There are no lights or fans in the rooms so you HAVE to have lamps. Everything in the apartment falls apart. The air conditioners constantly go out so it’s hot as hell. There is very little insulation. Pretty much ALL of the residents smoke. So you can always smell what your neighbors are smoking through the vents. The neighbors love to bump their music and have absolutely no regard for children that live around them. Drunk people walking around at 3 in the morning having conversations right outside of your window. Truly a great experience.

You can find a better place to live for the same amount of money. There were many different issues with these apartments from the beginning. Walls and ceiling in the lower floor are very thin, and I could hear everything my neighbors did that was just normal. They weren’t playing music loudly or having parties; just normal conversations. Also, there seemed to be a lot of pot smoking teenagers at this complex that made me and my neighbors uncomfortable. If you’re considering these apartment make sure that you look at the apartment you will be renting, because the model they have and the office look nothing like how the apartment I was put in looked like. Appliances are very old and small, and it took a very long time for management to replace my dish washer that was barely working and looked like it was at least 20 years old. I would also recommend walking around the entire apartment complex and seeing how neglected the back half of the complex is compared to the front. This complex was also built in the 60’s and it shows. There are only overhead lights in the kitchen and dining areas. No overhead lights in the living room or bedrooms so many lamps are needed, and there aren’t many plugs. The new management that took over when the complex was bought by Seldin in January is considerably worse than the old management group. They are unqualified, unprofessional, and rude to current renters. Also, there is a connection between each apartment so you can smell whatever your neighbors are cooking or smoking. Finally, there are bugs everywhere from March till November, and they have Gafford come and spray every three months, but it doesn’t help.