I’ve been coming to this Walmart since it opened. Aside from the convenience, selection, and great prices, the real value to me has always been their Tire & Lube service. I’ve probably brought in 10 cars for service over the years and been very happy with the results. Plus I can shop while the car is in the bay. Over the last year, it has all gone downhill. Not sure if it’s because the managment has changed, green help, or poor morale. On the weekdays, forget about trying to get it done after 5pm. On the weekends, you can get there at 7am, 1st in the queue, but no one is there to do the work? — to me, you’re NOT open. Lately, and lastly, it’s taken longer to complete a simple, basic oil change. Contrast this review with an experience we recently had at a Walmart Superstore in NH. It was a Saturday, and the battery on our car died. We had it jumped and drove to the NH Walmart. The store was very busy. I walked up to the counter and one of two associates was waiting for me. I asked for a battery replacement. Within 10 minutes the whole process was done — keys in hand. The area associates worked with each other like a team, and we drove away as very happy customers.
Louis-Charles C.
Place rating: 2 Boxborough, MA
This location much like others is sadly lacking fans this time of year. Only fan in stock are cheap box fans. Stopped in for a fan and Coke Zero and walked out empty handed. The staff seemed to avoid eye contact as you approached them to find items. Mind you I don’t like being asked all the tying I need help but please don’t avoid me when I come looking for you
Becca V.
Place rating: 3 Lunenburg, MA
Compared to other Walmarts I have been to this one is somewhat unorganized. The women’s section is pitiful and always messy. The workers are usually hit or miss when it comes to providing customer service. However the prices are usually lower than most stores. A little pricey for electronic devices however.
Sharon C.
Place rating: 1 Boxborough, MA
This Walmart really needs improvement! I would NOT go there again. I went to the store for an oil change and tire rotation/balance. The representative told me that I would need to wait for 2~3 hours. It was Sat. and I did understand that, so I told her it was OK and I’d wait. My family did some shopping, while waiting. I checked their progress several times after 3 hours of waiting. By the end, we spent 5 hours in the store and found the wrong type of oil was put in my car. Before the service, I clearly told them that 5w-30 should be used for my car, but I found they put the wrong type of oil in my engine(again, for the 3rd time that I visited that store). I was very disappointed for the experience that day and I will never go to that store again(I should have done that after the first time).
Heather R.
Place rating: 1 Groton, MA
The Lunenburg MA walmart is absolutely a disgusting MESS! Everything is always thrown everywhere, they never have things in the correct spot or anywhere near something with a price for it. Almost always anything you go there for that says its In Stock is not in stock. Its so unorganized its not even funny it looks like someone went psychotic an just threw clothes food any kind of product in any section spastic on a shelf… or sometimes not even on a shelf all over the isles. Theres never more than 3 registers open which leads to it taking almost an hour in line after spending hours digging around the store hoping they have the items u need which they usually don’t. Most of the cashiers are Rude and Mean. This store used to be nice an neat an quick. Had friendly cashiers who knew where items were. Now u ask where to find something an they either don’t speak English or have no idea.
Alexis S.
Place rating: 3 Fitchburg, MA
This Walmart has had a MUCH needed face lift on the inside within the past few years, but still has its quirks and could still use some improving. Although it is way better than it used to be. This location is your average Walmart sans the huge grocery section, however the luneburg location does have a small grocery section.
David Y.
Place rating: 3 Waltham, MA
This seems to be a smaller Walmart with longer lines but generally more helpful employees. I had tires mounted at the auto center and shopped around. The mounting and balancing was $ 13 per tire($ 5 for mounting, $ 5 for balancing, $ 1.50 for stem and $ 1.50 for tire disposal) but they didn’t have a lugnut replacement for mine which must’ve fallen off so I had to go back twice. The work was done quickly and the employees were friendly. There’s no fast food stand inside which I thought odd.
C C.
Place rating: 3 Leominster, MA
This walmart is nothing but your typical walmart. It is recently undergoing some updates so hopefully it will be up there with the newer walmart in Leominster. There used to be a Mcdonalds in the place… they should have never gotten rid of it! It made it that much better. The lines can be very very long at times and should manage it better.