Patient First Medical Center

I like the friendly staff, nurses and short wait. I did not like my female doctor Yamamuto who approached me with dismissiveness. Went there with Vertigo, mild nausea and fatigue and she took blood work. Basically, she said the elevated white blood meant virus. When asked about the Epley maneuver she would not do it and handed me a paper copy and told me to do it myself. As a former Hopkins health care employer — retired, I was shocked at her dismissiveness. She acted like I was bothering her by coming to clinic.
Patients should not be treated as if they are items on a conveyor belt! Bedside manner and making people feel safe is a priority. This doctor needs to up her game. On a positive note, the woman who took my blood was delightful and when I called back to complain, the nurse was very kind and professional!

It was late, and my visit was relatively slow (the wait was long, the appointment with the DR was pretty quick), but I believe there was an ambulance taking a patient out, so that’s understandable. I had a stupid injury that was accidentally self-​inflicted, and the doctors were very good-​natured and had a good sense of humor, while still actually caring. I was surprised that it was so crowded so late, and the woman that checked me in wasn’t the friendliest, but the staff in the waiting area managed to be tolerable, even while dealing with the entitled snob in the waiting room who couldn’t understand why HER daughter had to wait like everyone else.

Going downhill. Been coming here for years when feeling sick or for minor injuries in family. Used to have 3 – 4 docs on staff, you were seen quickly, docs took time with you, and you couldn’t beat the combo of actual doctors, pharmacy, lab, and x-​ray all in one spot. And being so hard to see my regular doc, with his caseload of elderly folks clogging up his appointment book, this place was a G-​dsend!
Over the last 2 years or so– less and less doctors (per on-​line schedule, only 2 at a time now); waits are longer and longer; you feel rushed; and I’ve had to get a second opinion/​follow-​up almost every time– seems they have a thing for mis-​diagnosis.
This weekend was last straw– My son fell goofing off after school on a Friday; they treated him for cuts and bruises on his arm, even though he said it really hurt and he couldn’t fully bend it. We took him back next day– they were shocked no one had x-​rayed him the night before; they found a fracture. Then they called back the next day to say «no fracture.» Either way, we took him to orthopedist during the week– he fractured his elbow. And the orthopedist was appalled at how shoddy their splint was– he said they way Patient First made the splint actually increased my son’s pain and swelling.
I’ve also had recent difficulty with the same doctor that misdiagnosed my son on Friday giving me an incorrect antibiotic for an infection I was having. That delayed my care for a week, prolonging misery, as I had to stop the antibiotic for a few days before I could be accurately assessed by a specialist.
Don’t go here! I strongly suspect the company is trying to squeeze a profit by overworking the docs, leading to quick and sloppy diagnoistic work.

I had an extremely poor experience here with Dr. Joanne Watson who basically dismissed my needs and told me to go home and take tylenol.