Heritage Mazda Towson

Ralph Price excellent in sales and customer service! 3^rd car purchased from him. Really makes the process easy to purchase a car. We have leased and purchased thru him. He is very honest and will help you weigh out pro’s and cons on choosing the right vehicle, financing or leasing without being pushy. We have been very happy with the dealership and service department also.

I have a mazda5, which I love. However, last night the door was sticking. When pulled harder to get it open, it came clear off the track! (This model has minivan type doors). We brought it into the dealership, since it is clearly some kind of defect. We have never had an accident affecting the doors. They refused to pay for the tow from the service area at the dealership to their body shop until we insisted they call corporate. Subsequently, we have been fighting all day to get them to pay for a rental, since all their loaners were out. I understand that sometimes things happen, but you would think they would want to make the process as seamless as possible for owners.
5 days later — despite Mazdas own body shop saying they cannot figure out why the door came off the track, Mazda corporate refuses to pay the whopping $ 1000 to repair it. Nothing to them, lots of money to us, especially for something that’s not our fault. So disappointed. I loved my Mazda, but will never patronize them again. I wouldn’t recommend taking on a Mazda and risking this kind of response in the event a problem came up.

I had an excellent experience with my recent trade up to a 2016 Mazda CX5 because salesperson extraordinaire Garrett Evans made it happen. He worked very hard to locate the car of my dreams by transporting it from another location. I was able to get a fair trade in price and financing with untoward haggling. All of the upgrades to the interior and exterior were completed on the same day which was very time efficient. Garrett is very personableand diligent and I endorse his service to any wanting a positive auot buying experience.

I just purchased a (basically) new Mazda6 with the help of Sang Dang. I appreciated his genuine approach to talking with customers. The dealership is clean and neat and the staff works to help you get into a new car at a price you want to agree to.

This is my 4^th car purchase I was involved in and by far the smoothest and easiest transaction. I had such an excellent experience that I wanted to share my experience. I started research about 1 – 2 months in advance reading reviews, watching videos, and swarming car forums to find car problems and more importantly what others paid around. When I was finally ready, I sent out several emails to dealerships around me, requesting my price range and what I wanted. I watched «internet» prices but a lot of times those are misleading as they include all incentives, and this is no different at Towson. I recommend to do your research in what you qualify for beforehand. I received prompt emails from Jody, internet sales manager. He was professional and responsive and was willing to work with me through emails and matching prices I was offered. I was then referred to salesman, Sang, who was also super kind and profession. When we finally agreed on a price range, I finally decided to step foot in the dealership (I usually only go once there is an agreed price as it is a waste of time and much easier to do online). When I arrived, I was promptly seen by Jody despite the busy holidays. We discussed for over an hour about pricing and what I would qualify. He was not too pushy and tried his best to get the price I wanted. I had a set price in my mind through research. We agreed and he went through the trouble of finding the exact car I wanted through a trade to another mile one dealer. I put a down payment and was going to return the next day.
The next day, my wife and I talked more about the price. She had concerns on our budget (new kid coming along the way) despite our excellent offer, which was much lower than invoice. I talked to Sang and explained the situation and he was very understanding. He was not angry at all that I wanted my deposit back and asked how he could resolve the solution. Jody was also kind enough to call as well. After discussion with my wife, she was willing if more could be taken off the car, which I thought would be a miracle given where we were at the price. Originally, they said no as expected and they were in the process of giving me back my refund. An hour later, I get a call that they would accept my miracle offer. I drove right away to the dealership since it was near closing time.
I arrived, test drove the car again, and the whole purchase process went smoothly with Sang. He was efficient and personable. After month of negotiating online, I purchased the car in 2 days after I stepped in to the first dealership to offer me the price I wanted. Sang and Jody were very patient and understanding given my circumstances and even weren’t upset when I backed out. They tried to figure out how to sell me the car, but never did I feel they were overly aggressive. The car was quickly and nicely cleaned and I am a proud owner of a 2015 Mazda 3. Could not have asked for 2 awesome salesman to deal with. Effortless process and no games.

I have a predisposition to assuming that the car buying process is going to be high pressure and miserable. But my experience at Heritage Mazda Towson was great. I requested an e-​mail quote and found the Internet sales manager (Jody) to be incredibly responsive and helpful. My salesman (Sang) showed us the features of the model I was looking at, took us for a test drive, and never made us feel uncomfortable. All in all it was an incredible relief to not have to stress out about the already stressful process, and we were out the door in around two hours with our brand-​new car! We’ll be back to buy our next Mazda for sure.

Let me just say, «Wow». This was probably the fastest, most painless purchase of a vehicle I have ever done, and that’s counting I had extra stuff I had to do on my end. I truly went up there just to ~look~ at a car, and within 60 – 90 minutes I was driving home in it!
Let’s start with my sales professional, Bo Hudson, who was awesome. He showed me all the ins-​and-​outs of the vehicle and knew every nook and cranny. Then we went on a test drive, where we went over what I was looking for, the specifics about the car, and I got a nice feel. Upon returning, I was sold but then it came time for the paperwork and payment.
I had nothing down and was going to get a loan out of my own bank. Bo and Mazda worked with me, allowing me to get a temporarily held loan through their financing which I could either stick with or pay off within a week. Bo also took what paperwork I had and simply gave me a reminder of several other pieces I needed to return within that same week. There was no hassle, no pushiness, just support and patience.
Another love was the automatic trade-​in and one they were willing to negotiate on. I had shown in my old vehicle and they took it on the spot. Their assessment was fair, yet they were willing to bring the offer up to seal the deal. Even missing the title (which I kept at home) and having to take personal effects out was no issue; they told me to leave all trash in the car, bring the title back, and call if there was anything I forgot. This worked well because I forgot two key items and Bo was able to grab them all the way up to the moment I returned almost a week later!
For those looking for a good vehicle with no hassle, good prices (they were about $ 1500 less than CarMax), and supportive staff then I definitely recommend Heritage Mazda in Towson. I hopefully won’t need a new car for another 5 – 6 years, but if I do I know I’ll be coming back here!

After spending an entire weekend comparing quotes and dealing with different dealerships, I purchased a Mazda CX-​5 (AWD) here without any hassle or pressure. This was not the cheapest purchase I could have made (the Honda CRV and Nissan Rogue would have both ended up being about $ 1000 less), but it was an extremely straightforward process and gave me the car I wanted the most.
The other Mazda dealerships in the area promised «no hassle» or «we will beat the competitor’s price — guaranteed,» but even obtaining quotes from them was a complete nightmare. From claiming that they couldn’t get the car I wanted and thus needed to up-​sell by thousands to NOT meeting the competitor’s price to giving me a two hour time limit on their offer, I was getting pretty sick of car-​shopping.
When I returned to Heritage Mazda after an initial visit for quotes, Greg (the sales rep) was able to close the deal within 20 minutes and get the car delivered the same day as well. He also handled all the financing and was able to offer a great interest rate over 72 months (which I was not expecting at all — I was expecting the favorable interest rate to only be applicable for 60 month plans).
I really appreciated the honesty, efficiency, lack of pressure, and strong effort shown by Greg & Heritage Mazda in this car-​buying process.

Worst place to buy a car. Went there looking for a comparative price for a CX-​5. When I told them they were hundreds over the quote from Thompson Madza in Dundalk, they claimed Thompson was quoting wrong. Went to Thompson Madza and dealt with Rich. Sold me the exact same model that Heritage had for $ 500 less.

Upgraded my 2004 Mazda6 to the 2014 Mazda6. I am loving it and the service that I have gotten here is excellent. If you need an oil change their prices on a full synthetic oil change are the best in town.

My wife and I are city dwellers, not well versed in the practice of buying automobiles. However, with two kids under the age of three continuing to get bigger and bigger, we decided it was time to make the plunge. A minivan wasn’t the most romantic vehicle to swallow, until we stumbled upon a Mazda 5 in Takoma Park one morning. After researching it, we were sold; and then the pursuit began.
The online prices in auto-​trader, along with the reviews I read online, spurred us to reach out to them. The color of the car we wanted was hard to find around DC (Metropolitan gray). So, the fact that they had the color at a resonable price made it worth the drive to Timonium. Ty worked with us before we arrived, and then James tookk care of us once we finally made it (both boys asleep in the car). After it was all said and done, we left with a bill of sale in hand and picked up the car the next evening.
I can’t say enough about how wonderful the staff was. I was afraid we’d be pulled into some back room for negotiations, reading horror stories online about other dealerships and common practices in the car buying industry. Everything was out in the open, and I felt like they were really attentive and not pushy. My own research and analysis of our budget took me in there with a fixed price, and I was able to get them down to my mark, which was an excellent out-​the-​door deal.
we absolutely love our new car, and i’d definitely recommend them to other car shoppers.

I took my Protégé 5 in to get it’s 125k service and Dora in the service department was extremely helpful over the phone, and the price was not bad at all. They did the service work in quick manner and gave me a heads up, with no pressure that I needed brake work done in the near future. Cannot believe I am posting a positive review on a dealership. My only draw back from the experience was when I initially called to make an appointment, someone at a call center gave me incorrect pricing and incorrect service department hours for the Lutherville location.
Yes, I do plan to return to them for my brake work, instead of finding a mechanic at this time. :)

I cannot say enough great things about this dealership.
I was in the market for a car because my two-​seater wasn’t going to cut it anymore. A used car listed on their website caught my eye so I sent over email. The sales manager Scott followed up really quickly and I was able to set up an appointment for the following afternoon to see that car, plus another new car that he suggested for me.
It was love at first sight with the Mazda2. I worked with Joe, who took me out for a test drive and really went above and beyond to get me a great deal on the car and on my trade-​in. I wasn’t expecting to buy that night and left the dealership with a great new vehicle that will be perfect for our expanding family.
I would highly recommend this dealership to anyone. Thank you so much to the team at Heritage Mazda Towson! You guys rock and I LOVE my new car!