Sullivan Tire & Auto Service

I have been their customer for at least 10 years. Service used to be good and honest. That stopped a few years ago when I had to purchase 2 tires. Since I was selling the car I asked them for the cheapest option without any road hazard plan etc. Sure thing, when I got home and looked at the bill all kinds of extra charges were included. They refused to refund anything.
Not sure why I went back with my new car. Big mistake. I asked them to do an oil change and inspect rear brakes as I suspected they needed to be replaced. 2 HOURS later (with one other car being worked on) they came to me saying I need new rear brakes. Well Hello! The oil change part did not even start at that point.
Just a few facts:
1. Synthetic Oil change: $ 75
2. Wasted 2 hours for them to confirm I need new rear brakes and a caliper.
3. My dashboard computer had been reset completely and has been going crazy ever since. No idea why they fooled with it. This car has no oil change reminder system and they should know this or find out first before touching it. They had no right to fool around with the computer. How can they fix cars if they don’t know (and don’t bother to find out) the most basic things?
4. Ever since this day my car jerks in slow traffic and on red lights.
5. Fuel consumption is up 30% since that visit.
My car is 3 years old with 54k miles on it. I had absolutely no issues prior to my visit at Sullivan Tire. Now the car is all messed up. This can’t be coincidence.
PLEASE AVOID THIS PLACE.

I found the guys at the Lynn location to have great attitudes and customer service. They really took the time to explain the differences in tires and put me in tires i wanted. They also explained in detail the issues i had with the previous tires and how to avoid them. Eddie and Erick are a credit to their employer …

I made an appointment for an oil change and service check, right before the Thanksgiving holiday. When I arrived they couldn’t find my appointment, and made a big deal about how I had not called them directly. They claimed that the appointments made through the central line, (I’d placed the appointment through their website and responded to a call back), «got lost» frequently.
They did finally agree to service the car, but I felt that the check they gave it was not very thorough. I thought they would recommend wiper replacement, but they didn’t. It turned out my wipers were crap, as I found out while driving through Wednesday’s snowstorm.
I don’t think I’d go back to this place.

I agree. Went in to replace a thumping sound they told me it was tierod. They replaced it and I still have the same sound. I got my aaa discount but its not really a discount because they just mark up the price anyway.

My daughter went in for a tire replacement lost through a road hazzard. She asked the technician and then the manager to replace the tire with the same brand tire and type tire. The Manager told her the tire was no longer available and they could substitute another tire they had on hand. I called customer service for the tire company and that type of tire was readily available and they sent her to another location to have her tire replaced. It appears that they are not truthful about their stock and apparently take advantage of young women to make a fast buck.

These guys are great. Great service.

As a new customer there very professional and good to you. After going there a few more times they dont give a shit about you. I asked about a AAA discount and they looked at me like I was stupid. Anybody who works or is involved with cars are con artist grease monkeys who don’t see anything else but dollor signs. What really got under my skin was when I dropped my car off and there like we will call you when its ready. The place closes at 6pm and its 5:45 and nobody called me yet. Then I wonder why Mr. Sullivan’s hair is white. I’ll never go back to them.

i have been to many auto service places, but i gotta tell ya… this place never disappointed me. Very good prices for new tires.

Disappointed in the customer service. I made an appointment, but it took them 1.5 hours to replace 4 tires and a new battery, even though there was only one other customer in the waiting room. Sales clerk included a $ 60 item relating to sensor replacement when I didn’t have sensors on tires. He apologized, I suppose errors do happen. Then I noticed he included a $ 64 «life time» warranty on my bill that I hadn’t asked for. When I questioned him, he said he was sure he explained it to me. Not true. I don’t think I’ll be back, even though it is convenient to my home.

Agent quoted me a good price for a name brand set of tires over the phone. After driving all the way out there to purchase them, turned out that price was for the economy no-​name brand set. Not cool.