Kelly Nissan of Lynnfield

This is the review that I almost forgot to write. My fiancé just asked me how my day was and I started to re-​live the customer service moments at this dealership/​service center. Quickly my post-​yoga zen escaped me as I reflected upon my hours at Kelly Nissan’s service center.
Maybe it’s my being a woman, but I feel the folks here, Roy et al were very condescending when they spoke to me? Maybe it’s a middle school flirtation thing, but I’m nice and I expect people to be nice to me, especially when I’m a returning client. Leased my car from here, and really don’t need someone giving me the ²⁰⁄₂₀ about how I manage this lease. Not in a rude way anyway.
Then, to get charged for simple things that other dealers throw in for free for their clients like tire rotations only exacerbated my frustration with this service center. Roy wouldn’t let me use my coupons because I didn’t initiate the service by stating I have coupons. Really Roy?
I won’t be returning.
I almost asked the receptionist to make a note in my chart, for him to not service my car in the future, but I’ll save her the trouble by not returning.

Terrible customer service in the service and parts department. On two separate occasions I waited over an hour to find nothing was done to my car. On one of those occasions, it was 2 hours. 2 hours for the mechanic to come talk to me and say nothing had been done to my car yet. I took time off work. (Both times were for an oil change. An. oil. Change.)Not much of an apology and certainly no offers for a discount or anything to make up for it. No communication between the customer service reps and the mechanics. But they place the blame on the customer each time. 2 stars because the actual car purchase was a good deal. If you’re lucky to get a good deal on a car here, take it elsewhere for service.

I really want to like this place. They have great customer service. Great nice waiting area for you to wait in with fresh hot coffee and great tv. Friendly staff who are willing to help.
Nice people but their diagnosis of my truck’s issues tend to be more wrong than right.
I have an 11 year old Nissan truck that I am driving to the ground. I bought my truck at this place 11 years ago. Like most old cars things tend to break.
So here are the most recent results in the last few years of visiting them:
1) Breaks were squeaking. They replaced the breaks at a decent cost but they forgot to tighten my tires after the break job and one tire flew off while driving on the highway. I informed them of this incident and they were very apologetic. I get it mistakes happen. All i asked is that they reimburse me for towing which they did. So dealer was very good at rectifying this situation and I give them props for that.
2) Oil was leaking. Diagnose I needed new oil pan. They got this correct but the price was way to expensive. Almost 1500. Took it to my regular mechanic and he did it for 800.
3) Truck was making a squeaking noise in the front when driving. Dealer added lubrication to make squeak go away but it did not. Dealer then informed me I need a new axle rod of some sort price quoted around 1600 or so. Took it my regular mechanic he said I need something else. My regular mechanic only charged me $ 250 and squeaking went away.
4) Most recent visit. Check engine light came on. I thought it was my gas cap so I played around with it late one night. Light still stayed on. Took it to dealer. $ 118 to run the diagnosis test and diagnosis stated vapor leak coming from my gas tank. Dealer stated I needed a new gas tank estimated cost about 1,000 or more. I was expecting they quote me either 1500 or 1600 like previous quotes. I said no. Let me think about it since I know I will fail inspection if the check engine light won’t go off. Thought of going to my regular mechanic but he is like an hour away. So I googled the error code that dealer gave me and google stated it might be the gas cap. So bought a new gas cap for like $ 15 and replaced the old one in my truck. Check engine light went off.
So for now I will stick to them doing oil changes.

Brought my car to Kelly Nissan of Lynnfield last week and worked with Roy I can’t say enough good things about the service I received. I was nervous about bringing my car in because I didn’t know what was wrong it was hesitating at a stop sign and had a loud squealing sound. I told them that we thought it was the transmission and that the vehicle was covered under warranty. They found out in fact it was the transmission and replaced it at no cost to me, what a relief. They also went above and beyond to fix a blinker light that was going out and let me know about another issue with my vehicle before giving me my inspection sticker. They were very thorough and quick and didn’t overcharge. Roy made things so easy for me. I recommend him and will be going back for service in the future. Thanks Kelly Nissan of Lynnfield your service was outstanding.

I was reluctant to take a 2015 demo and asked them Twice to take extra care and make sure the vehicle was properly detailed. Also for a copy of the factory window sticker, which they had could not find.
When I picked up the vehicle the interior trim panels all had scuff marks on them, as well as both bumpers. They had the vehicle cleaned again while I waited but still could not provide me with a copy of the factory window sticker.
The next day, I realize there is no owners manual, a trim panel is missing on the center console and under the hood at the cowl is full of leaves! Now angry I return to Lynnfield and wait again while they clean it, again they promise to get me a copy of the factory window sticker but again they never deliver it or follow up. They were only concerned about making the sale and pressuring me into giving them a good survey!
Don’t you have to earn a good survey!

The best Nissan dealership
Bought our first SUV and extremely happy with the customer service provided by all.
Whole team is excellent.
The entire process very getting car was very pleasing. Mr. Josh is excellent in Nissan Lynnfield .keep it up guys

Ok here is the deal. The car buying was the easy part. (2012 rogue sl awd) They are great until you sign the deal. After that the service is terrible, the guy promised a second key three times, it’s even in the contact. Still waiting on it. Then they tell you to come by at your appointment time and proceed to make you wait, forever… I have a life outside of this place. They got there sale they don’t care. Love Nissans but I won’t buy from KELLY again due to there lack of service after the deal is done. Please take down your annoying billboards they are an eye sore, seriously.

Steve Vitale who is the manager came out and I pointed the scratches that I found on a new Nissan Frontier I purchased. He said that he could barely see the one that was on the fender and the one on the head light, he couldn’t see that at all if I had not pointed out to him. Gabriel the salesman I was working with, insisted that the scratch that I found on the fender was not even a scratch and it was tape from the plastic they used to cover the truck. I argued how that can be tape if I’m rubbing my finger on it and it does not go away. At this point, Steve asked me would I would like to do. I told him, I would like for him to address these problems because I came here to by a new car and I don’t expect to find these little surprises when buying a new car. Steve then insisted that I was being unreasonable because maybe I was too much of a perfectionist. He said 2 of the scratches are very minor and the one on bumper which was more noticeable is something a month from now, I could get from driving on the road and a pebble flies into it. I told him, if that is the case, I could accept that because that would be something that was incurred after the purchase and was made either by me or something out of my control but I’m here right now, I brought these defects regardless of how little they find it to their attention and expect them to address it. I also said that they would probably love it I complete the deal right now, drive off of their lot, and make these problems my problem but I do not want to make it my problem and want the dealership to take care of it. Steve still insisted that I was being unreasonable and that he could have his crew buff out the scratch on the bumper and I can accept the car as it is or I can have my money be refunded. I told him that I could live with the scratch on the fender and headlight, but the one on the bumper I could not accept. I asked him he could he replace the bumper. Steve said could he do it, «Yes,» would he do it, «No.» I said in disbelief to him, «Wow, I’ve seen the extent of your customer service.» I told him, I’ve been waiting since 1:00 when no communication of the correct schedule was given making me wait more than an hour, the wrong information of payment and processing was given to make me irate, the brand new truck I was expecting has scratches on it which they will not take care of, I was given the expectation that I would have the truck by 5:00pm and we’re an hour and a half over it which is making me lose money at work, and on top of that I’m being told that I am unreasonable. At this point, I told Steve that you can be sure to expect a bad review from me because there has been a lack of accountability and ownership on your part. Steve then said at this point they do not want to do business with me and would refund me my money. I saw no further point in discussing this matter with them since they were clearly lacking in assistance or ownership. Steve brought me to the showroom floor of their dealership and told me to wait as he process the refund. As I sitting in their showroom, I was staring one of the signs that had as being award winning and voted for being #1 in customer service and thought to myself what a complete load of hog wash. Steve processed the refund and I left there very disgruntled because of the amount of time I wasted and false expectations that was given. I can honestly say that I will be coming back to Kelly Nissan of Lynnfield and would not recommend anyone to have any dealings with them. They are more driven by completing their sales and their customer service skills are few and far in between.

When I purchased my first new car back on St. Patricks day it was an easy, stress-​free process working with salesman Dan Sicari of Kelly Nissan Lynnfield. I had gone to the dealership with a close friend and her father who have had a lot of experience working with Dan. I was pleased to have the same great experience they had raved to me about. I ended up financing a new 2013 Nissan Sentra that I had found at Kelly’s Beverly location which Dan was able to deliver to Lynnfield. The car was my dream car and I could not have been happier!
Not even 5 months later, I found myself in a situation that I never could have imagined. While at work a rare tornado roared through Revere, ultimately totaling my brand new car. Not knowing what to do or what would happen with my financing I went to visit Dan. I was greeted with his friendly personality which makes you feel like you are the only person he has worked with, some may say a great sales technique, but Dan is far from your «typical» car salesman. I explained my situation and expressed my stress of not knowing what would happen while waiting to hear from Insurance whether the car was totaled or not. Dan was able to calm my nerves by letting me know that he would start looking for an identical «replacement» car to purchase if necessary. Within a couple of days, once the car was confirmed totaled, Dan made true to his word and was calling me with my options for a new vehicle. Since I had purchased one of the last 2013 models, I was now looking to purchase the same car but a year newer. He was able to find me a year newer car with alloy wheels (an upgrade from my previous car) for less monthly payments than before and now with 0% APR! I cannot express how easy of a process purchasing this new car was. Dan had done all the leg work and found exactly what I was looking for and more importantly wasted no time searching.
I hope to have this new car for many years to come, but can honestly say that when I am ready for a new one, he will definitely be my go-​to-​guy, and I suggest anyone looking for a friendly and sincere salesman to make Dan Sicari your go-​to-​guy as well!

I did the research on the vehicle I wanted to purchase at Kelly. Upon arrival the sales man Corey approached me at the vehicle and was very polite and accommodating. We took the truck for a spin and went through the sales process. Corey made it very easy, I was able to negotiate a great price and received great trade in value. The finance manager did what most do and tried to make extra cash on dealer markup by giving me a rate of 5%. With my credit I should have easily been at 3.5%. After letting him know I was aware of dealer markup on finance, I suddenly had the 3.5%. Do your homework before purchasing a vehicle!
I set an appointment to get the sticker and remote starter installed a week later. They gave me a set appointment. I arrived at 9:20 for a 9:30 appointment and have been waiting for 2.5 hours… I asked when my vehicle would be ready, they said they just got to it. I have seen everyone else in the waiting area come and go. At this rate it will be 3+ hours of waiting. The only reason I gave 3 stars was because of my salesman Corey. If you go to this dealership ask for him. Incredibly nice guy.

Recently purchased a Nissan Murano after 10 years as a Jeep owner. Our salesperson Glen D was AWESOME. Not pushy, very informative and calm through the process. It was nice to deal with a professional who was not going to force us into something we didn’t want. Carl the finance guy was helpful, professional and walked us through the sometimes difficult process. Fair price for our trade in and great service… only had the car a few days so hopefully we will have the Nissan as long as we had the Jeep. Ask for Glen when you go in so you don’t get some pushy, young punk sales guy.

After purchasing/​leasing four Maximas from Kelly Nissan, my most recent experience caused me to walk off the lot in tears and I’ll never return.
I was recently involved in an accident in my 2012 leased Maxima in which I was at no fault and my car was badly damaged. I had received an initial assessment and check from the adjuster and had explained this via phone to a manager at the dealership. I inquired if it would be best to bring the car to a repair shop and drive it through the remainder of my lease or should I bring it to them along with the checks for the dealer to repair and roll into another, slightly more expensive vehicle (knowing that I still had over a year remaining on the lease terms). After a 30 min conversation, we agreed upon the latter. I took three hours off from work the following day, driving the car while still in excruciating pain from the accident.
Instead of meeting with the manager who I spoke to the day before who was too busy to chat, a salesman named Josh came out to deal with me. Josh seemed more focused on the fact it was now 30 mins from closing time, than servicing a long-​time customer who was looking to spend $ 47,000+ on another Maxima. Josh informed me that the manager I spoke with the day before was mistaken and it was too early in my lease period to roll into another unless I was interested in a $ 65,000+ Armada. When I declined to discuss the Armada, Josh told me to come back closer to November 2015 and we could discuss new vehicles. When I inquired if he was interested in looking at the car, he declined. I walked out feeling dejected and disrespected. Josh, the salesman, was in his own car and driving off the lot before I even made it back to my vehicle.
I dropped my damaged Maxima off at a local auto body shop later that day. After further inspection and another visit from the adjuster, the vehicle was deemed a complete loss and the lease will be paid in full by insurance.
If Josh and his manager (s) at Kelly Nissan had showed some compassion, or even some interest in being accommodating, during this ordeal, they would have retained me as a customer and sold me my fifth Maxima. Shame on them because I walked (literally) 800 feet down Route 1 to Herb Chambers Cadillac of Lynnfield (top notch customer service!) and am now driving a 2014 Cadillac CTS luxury package (and spent $ 10K more than I did on my previous car).
Kelly Nissan, you lost a long-​time customer and Herb Chambers Cadillac likely gained a customer for life.

i will NEVER buy a nissan or any other car from this dealership again.
i have a 2007 nissan altima that i bought used in 2010 included in the payment i also purchased a tire warranty, it was everything i wanted until it started having numerous amounts of problems.
ive brought my car there i would say 30 times in the past 3 years & thats way to many times! (every time costing money of course) i brought my car there for a noise coming from under the hood, they proceeded to tell me nothing was wrong until i went to auto zone and a mechanic that works there told me it sounded like the transmission was about to go. i went back to nissan, little to find out it was the transmission (covered under warranty) but they still have people working on cars that they know nothing about.
ive also been there numerous amount of times for my tires, whether the tire pressure light alignments or wobbling because not aligned properly. i needed to replace two tires two weeks ago, $ 400 later everything was fine. a week later my older tires that were on the back one got a flat, i went the next day & the «patched it up». two days later my tire pressure light comes on i put air in it & it was still going alittle flat (it was a saturday) i left work early to go to the dealership. i put air in it to make it to the dealership by the time i got there the tire was fine ebcause i put air in it so it wasnt looking flat. the mechanic proceeds to tell me there was nothing wrong with the tire, i repeadly told him there has to be something wrong because it was flat this morning. he spins the tire around a few more times & finds a nail. well thank you very much mr mechanic! thats what you get payed all that money for, after they were gonna «patch the tire» i proceeded to ask how many times they patch a tire before needing to replace it, the service advisor that was handling my appointment proceeeds to tell me that he could loose his job from him doing this for me but he was gonna fabricate a story so my tire could be replaced instead of being patched up again. but before i get my tire replaced for free they tell me on the brand new tires i just bought the sensor was broken on one & that isnt covered under warranty so it will cost me $ 200. they will take you for everything you have at this dealership and if you get work done on your car here you will come back again because it isnt done right the first time. i want to let everyone to know i strongly suggest you go elsewhere to purchase a vehicle. i even went to the district attorney because of the unnecessary amount of money and time ive spent at this dealership. NEVER AGAIN!

Im giving Abe and the product 5 stars. Never going back for another car. Ill pay an extra 150 a month for the quality and service of a BMW.

Nissans are not bad cars, in fact we just got another one, after getting rid of the junk we purchased from Kelly a year and a half ago. I cannot recount the number of problems we have had with the company, service, and the car we purchased itself. Fortunately for Nissan we didn’t blame the brand, but we definitely blame the dealership.
The problems began right after we purchased our car. We bought a «certified» used car that was leased with low miles. Supposedly the car was checked over thoroughly before we could pick it up and take it home. Ok, fine. But then, please explain how we were left stranded in the middle of nowhere in the middle of winter because they failed to notice the TPS was causing a leak in the tire? We even had to pay out of pocket to have it fixed where we were. I was livid and spoke to the main «Kelly» office after (by this point we also failed to receive touch-​up paint we had been promised, and the car was vibrating horribly when being driven, and had been given a hard time trying to get one of the three free oil changes we were promised when we bought the car. And the girl at the desk was plenty rude about it as well, asking who our sales rep was because they needed to figure out why he would say that, because its not something they offer. Perhaps the service department and sales should try talking once in a while. Sales had gone fine, I think the salesperson we had was a decent guy, though he still owes us some paint.
Also, after having another problem «fixed» our window somehow lost the ability to be «automatic». At this point we took it to another dealer to fix it. At the other dealer we were told there was a problem with the shocks, that needed to be replaced. At this point we had it with our «certified» used car, and it is now out of our hands. When we got another Nissan from another dealership we were astounded by how thorough they were. Our salesperson went over the car bit by bit, and was really confused why we hadn’t gotten the same treatment at Kelly, since apparently this is a requirement of Nissan itself. I have so many more things I could write about but I won’t waste your time. The bottom line is: this place is awful. I hope Fritz takes his sales skills somewhere else. Everyone else should stay at Kelly, at least then I know they are concentrated at one awful location.

I walked into Kelly Nissan not knowing exactly what type of car/​truck I wanted. I described what I was looking for to a Sales Associate by the name of Adriano, and he put together a list. We found a perfect match for me, and before I knew it, the papers were signed and the deal was done!
Adriano was amazing to deal with. He truely works for the customer and you can tell he takes pride in what he does. He made negotiating a fair price very comfortable. The best part about Adriano was that you could tell he was being himself throughout the whole experience. He wasn’t trying to tell you stupid jokes to get you to think he was «on your level»… you could just tell he’s a normal person as soon as I began interacting with him.
Kelly Nissan of Lynnfield should thank their lucky stars they have a Sales Associate like Adriano!

Went there tonight to buy a new car after communicating with the internet sales rep (Joe). We worked out a price and I went in for a final test drive and to sign the papers. I arrived only to find out that Joe doesn’t actually work at the location and was directed to Abe Sounalah. I mentioned to Abe that I was looking for a specific car and I had communicated with the internet sales dept… I could tell that didn’t sit too well. Mentioned to him that I was looking for a certain model truck and asked if they could get it from another dealer — sure he says, no problem. Then I find out that they won’t procure a vehicle beyond a 150 mile radius (even though the customer is charged a transportation fee). Abe had little interest in getting me a car from another dealer and seemed intent on selling stock from their lot.
Too bad, it would have been a cash deal and an easy sale as I already knew what I wanted to buy.

What can you say? They’re a car dealer. You pay up the wazoo for service. I think labor is up to $ 106 per hour now. For a freaking Nissan! Yet every repair that has been done to my car has been done correctly and promptly. The waiting room is fine and the service writers are generally very good, though they tend to turn over frequently with the exception of Jack, he’s been there for decades.
Kelly is the only Nissan dealer in the area that actually returns phone calls, and that’s why you’ll never see my car on the lifts at Ira’s service center.

I came here with a friend when he had to get his car inspected and I liked the layout and cleanliness of the dealership. What can I say, I like the smell of fresh rubber in the morning! :) At any rate, it was the first place I thought of when I moved to Boston, found a job in Waltham and realized I needed a car for the first time in my life.
I had, until this point, never purchased a car before and the guys at this dealership made it so easy. There was no pressure. I explained my situation (just moved here, only been working a week, driving a rental, don’t have a lot of money to put down, and don’t want to spend a lot on a used car). They only showed me cars in my price range, let me play with all of the buttons and drive the car like a maniac (the way I normally drive). They didn’t look at me funny when I opened the trunk and kicked the tires (because my grandpa always does that for some reason, like it’s a sign of a solid car).
I ended up purchasing a Suzuki, even though I was torn between it and a Nissan, the salesman listed the reasons why this was the better choice over their own brand. The financing department was also no pressure and I was easily approved for a loan, even though I don’t have the best credit. I drove it off the lot the same day.
Best part? They’re an Enterprise affiliate, so I was able to leave my rental car with them and drive off in my new (ish) car.

I’m giving them 4 stars because. I just am!
I went here for an inspection, they took me immediately which was awesome. To my dismay I had a taillight out and they told me and had me on my way.
They couldn’t replace it because they don’t carry the german parts as they are not a german car dealer but the good part is they also didn’t charge me and tell me that I now have to come back to them to get re-​inspected. Someone did that to me before and it was annoying.
I will get my light fixed and probably be back anyways as it was super comfortable in their waiting room, I just wish they could service volkswagon’s!
Oh plus, they are right on rt 1 north, really easy to get to and from.