U.S. Bank

Everyone at US bank in general are very polite and fun to talk to, but this particular location goes beyond the standard service providence to satisfy their clients. The gentleman at this location made sure that I was approved for a desired credit card with different benefits than what I had prior. I’m glad I went to this location! Didn’t get a chance to ask for the banker’s name. But thanks again!

If i could give 0 stars i would. I have had this bank for 8 years! They have 1 teller and a long line out the door, they refuse to call more tellers to help customers. If you’re in a hurry DONT GO HERE. It was my first bank. They closed my account without NOTIFYING me! 8 years of banking with you and this is how well i am treated?! I put 5 $ into my checking account to keep it active, i also have a credit card with them. I come in to cash my checks and they tell me my account was at a 0 $ balance for too long… How? Where did my 5 $ go that i put in my account?! Where?! They’re A-​HOLE scammers. New people working there dont give a crap about you. I asked why i didnt receive a letter or a phone call, they didnt say anything just stayed quiet!!! I cant believe this is how they treat their customers. DO NOT BANK WITH THEM! im going to BECU i hear they treat their customers well.

Convenient, professional, but missing the money.
I use this bank mostly for exchanging money for my business, sadly they rarely have enough money. I usually have to head to Bank of America (another 5 minutes away) and BoA always have the money and they never even ask for my bank account.

The staff is friendly in that «we want to sell you something» kind of way.
Walked into the bank to see several people huddled around a desk… looked like tourists who came up from the beach. But, no, it was the staff dressed in the most casual Friday wear I have ever seen. One employee showed us to his desk then proceeded to talk, and talk, and offer us all the services under the sun then condescended to us about their online banking system as if we were 3 year olds. I am sure he was trained to do this. Here’s an idea: how about sincerity, normal conversation, and LISTENING?
When did banks go the way of «Walmart retail?» Don’t want glib and unprofessional when I am handing over my money for safe keeping. If I want to be marketed to death, I’ll go to Chase.
Btw, we just wanted to open a checking account.
Update #1: our bankcards arrived and had the same name on both, were not the kind of cards we asked for, and we are still waiting on checks. Sloppy customer service.
Went to another branch to have the above corrected… more yakkety-yak…puhleeze just focus on the task at hand.
Update #2: tried to call the 800 number… checks haven’t arrived… automated system can’t find them… can’t get through to a human being
Update #3: telephone customer service sends you through 4 menus before you are allowed to speak with a human… unfortuantely when I got to the end, a recording comes on with a message like, «we are busy, call back later.»
Update #4: second branch failed to order the replacement cards… geezzzzz
Will be looking for another bank ASAP! b-​bye
Final Update: received a nasty letter about my account (remember I am a new customer). Brought it with me to a branch. Woman at the desk could not believe how caustic the letter was too.
SO I CLOSED ALL MY ACCOUNTS. Good riddance.

Chase bank has been RIPPING me off for years now, and I inevitably decided to take my banking business elsewhere. I did my research and saw that US Bank looked the least evil, so I came to this location to open an account.
I am really impressed! Every single employee was genuinely nice, not just reading a nice script. When it came time to activate my ATM card the teller actually escorted me outside to the ATM to walk me through the process.
Do you want a non-​pretentious bank for real people (aka poor folks like myself)? Go here.

Unilocal a bank? Sure, why not? I went here to cash a check… it’s not even my bank. I couldn’t help but feel I needed to Unilocal it because everyone was SOOOOOOO nice. From the moment I walked in the door to the moment I left everyone was nice and courteous. But not that fake kind of nice, the kind where you know it’s just their job and they’re required to be that way… the kind of nice where it feels genuine.
I watched one of the tellers help an elderly man who seemed to be a bit disoriented/​confused, and she was just as nice to him.
Gotta say, first time BofA screws with me I’m jumping ship and coming here. Can’t beat great customer service!