Wright Way Cleaning & Restoration

My HOA badly mismanaged the sewage flood in my condo the first several days and Daniel came on a Friday night to rescue me & begin work. The first several nights he was there all day until 11pm. HOA Plumbers had come but made no assessment of water damage so drying had yet to begin. He spoke with my insurance, the HOA insurance and helped answer my question s as he went forward. All damage was well documented. Unfortunately he found a second sewage over flow but with quick work damage was limited & cleanup began immediately, again he was in close co ntact with my HOA who sent a plumber back out and finally addressed the issues. I wouldn’t hesitate to refer him & crew!
He is smart & thorough and kept in close contact with me. He had good suggestions for places to look at tile & carpet. Cost management was Important. He protected my belongings and I trusted him. I felt my home in very capable hands and I look forward to moving home soon!

Unfortunately, we had an incident that flooded the house and became a mold issue. Daniel was quick to respond and throughout the entire process he kept in contact regularly. He helped us out with the insurance company (because they try to fight everything) and did a great job educating us on the process. He seemed to have quite a bit of knowledge working with insurance companies. The actual construction took a bit of time because the insurance company didn’t want to pay for the damages. I had to pay out of pocket to get the work started and continue the work when we hit another snag. During the first remediation, the toilet overflowed in another bathroom which caused more water damage. Insurance companies love that. Daniel did his best to keep this subcontractors working and worked with me throughout the process. It wasn’t the easiest process but in the end it worked out. When the house was finished, it looked better than it did prior to the damage. I feel like Daniel has a lot of integrity and will do what it takes to get the job done properly.

Due to some poor construction our basement flooded around 8 o’clock at night, we contacted Wright Way and Daniel was at our house within a half hour and immediately started cleaning. It took a while for the plumber to fix the issue but Daniel stayed until 2 in the morning to make sure the water wouldn’t continue to spread. He was very thorough and detailed and did a fantastic job documenting his work and explaining his process. I hesitated on letting him cut the dry-​wall out so we cost ourselves a couple more days by not letting the frames dry as quickly as it could have when exposed.
We filed a claim with our insurance company and when the adjustor came to our house Daniel had a former claims adjuster he employes come over and assist us through the process. Daniel warned us the claim would be rejected (and it was) due to the fact that the damage came from outside water; but it was a nice gesture that he tried everything he could to help us get the claim to go through.
I would recommend getting a written estimate from Daniel before you start, we received a verbal estimate from him and the actual cost ended up being more than double the the verbal estimate. He was flexible though and worked with us on the price.
While he was efficient and did a great job explaining to us his process; we’ve had a few contractors come over to repair the walls and they’ve all stated that Wright Way Cleaning removed more then what was necessary. The company errs on the side of caution, which can be a good thing but it also makes their services more expensive.
Overall the experience was as good as it could be considering the situation. Daniel was professional and explained everything and didn’t do anything drastic without first getting our consent. Unfortunately, because this was our first time in this situation we didn’t know what we should and shouldn’t have allowed so my suggestion to a client would be ask throughout the process/​event whether the tasks they are about to complete will add onto the cost of their quoted estimate. If you want the issue cleaned thoroughly the first time, Wright Way Cleaning will do just this.

UPDATE: Removed my previous comments about Wrightway. We worked out our differences in a professional, courteous manner.
I’m happy to report this company stands behind mistakes, which happen sometimes and mitigates resolving them in honorable fashion.
Based on Wrightway’s integrity of how they handled my restoration and build back, they have restored my faith in General Contractors again :)

If you want the cliff notes version…
*BEWARE of this company! RUN THE OTHER WAY!
*Very unprofessional
*He will go beyond what needs to be done so he can add more charges
*Not trust worthy
If you want more details on why I feel this way please read on…
I’m a home owner and unfortunately had my washer over flow and regretfully called this company. Daniel, the owner of wrightway, came out to my house and told me that he couldn’t give me an estimate even though his website says «free estimates». He started work right away and me never having dealt with water damage I wasn’t sure what he was going to do — I expected some communication before demolishing the wall, floors, etc. During the process there was lack of communication of what needed to be done — now speaking to other companies they say that it was pretty crazy for just an overflow of a washer. I trusted the company and believed that these guys were going to do quality work from beginning to finish. During the tearing down of my ceiling the worker was kicking up dust everywhere and tossing things on the ground like he had no idea what he was doing. There were 2 incidents that Daniel fell off his ladder and tore down the plastic sheet that was hanging from the ceiling to protect my furniture form dust! My living room was a mess after.
After the first day Daniel pressured me to give him a copy of my key so he could monitor the equipment — I reluctantly gave him a key because I was promised courtesy calls before he would show up at the house. A couple of days later I was home and it was about 9:00PM at night, I had gotten out the shower just 10 minutes before. I hear my front door open and Daniel’s voice and 2 other guys talking — I quickly put on a sweatshirt. There was NO call, what if it was 10 minutes before and I was in the shower??! I really didn’t appreciate that. They even proceeded to help themselves into my garage to get MY ladder to do their work that night! What kind of contractor shows up without their own equipment to do the job? And then uses their customer’s tools without even asking?
Before all the drying equipment was taken out, there was a conversation that the company was going to do the build back and we were in verbal agreement with that and the insurance company. They even submitted an estimate to the insurance company! During a week of waiting around and not getting a call I decided to call Daniel personally to figure out what was going on… he took that moment to tell me at that I need to find someone else to do the build back and that he was too busy. That is the most unprofessional thing I’ve ever encountered. How do you start and agree to a project with a client then BAIL? Don’t take on a new client if you can’t handle the ones you already have. Also, I had to find this out because I was the one that called and not the other way around? At least let me know if you couldn’t do the project so I didn’t waste over a week waiting for you to start. On top of all of this, Daniel kept my house key, so I had to pay to rekey my house because I was so done with him and he obviously was «too busy».
When they decided to bill me for the dry out process I didn’t agree with all the charges. I then get a call later that night from his wife threatening to take me to court and saying a lot of other things that were very unprofessional and uncalled for.
Beware of this company, they don’t have enough man power and knowledge to get the whole job done and they will leave you for a bigger check! At the end of the day they discounted my bill because they knew they messed up and probably needed the money bad to pay their workers ASAP (not a healthy company) — I just wanted to be done with this company so I paid and will NEVER use them or recommend them to anyone. Stay clear of this company!