CVS Pharmacy

I came to this CVS a few days after Christmas. Now before I give my review its important that I state, I am a single mom of one. I also recently gained temporary custody of my two nephews both under the age of 10, and one has severe allergies. On the 27^th, I came in with a few rain checks. Now when the items were on sale I had manufacturers coupons as well that have since expired. I went in to CVS to buy the laundry detergent, ALL FREE AND CLEAR. Since my youngest is allergic to most other detergents. The raincheck was for 4 of the detergents. FOUR! I only had enough money to buy 2 at the time. The sweet young lady that rang me up was just about to issue another rain check for the other 2 items. Then Mr. Bill Allen I am assuming he is the manager, very crudely tells me «well if we did that then you would be getting the sale price forever. I said «I’m sorry I don’t have enough money for all four». He said well that’s not how it works. I again informed him it was because I didn’t have enough money for all four. Now let’s be honest «the sale price forever? Really!?? The rain check was for 4 items!!! I ended up telling him he didn’t have to be such a jerk about it and make me feel like he was totally judging me (I wasn’t all fancy and done up I was in my cleaning clothes as I was doing the kids laundry so I totally felt like he was judging me by my appearance. His curt reply was «I must have missed that part»!!! Wowwww!!! I may have looked like a mess but I am employed and have a career! I wasn’t looking for a way to get over on anyone as I am an honest person! CVS is right on the corner of my house so I frequent it often. I get it rules are in place to prevent chaos, there are rules every where we go. But managers are put in place to make executive decisions. Not to make customers feel like they are beneath them! I have truly never witnessed such a pompous person. I ended up going to Walgreens and gladly paid the full price because well I was treated with respect! Thanks a lot CVS!
UPDATE: I was contacted by the regional manager of this CVS who apologized and stated he would «investigate» the above incident. After our conversation I felt hopeful as I felt the right thing to do was for the store manager to apologize to me for belittling me in front of other customers. I was assured I would receive a call from the store manager apologizing. It’s been exactly ONE WEEK, since the regional manager contacted me and I have yet to hear from the store manager. I called the regional office today to let them know I have not had any follow up. I’m sure the store manager isn’t so busy that a quick phone call to a long time customer couldn’t have been made. I was hopeful as I was hoping all would be well and would be returning as a customer. This was definitely the icing in the cake. A full week and all I asked for was an apology No call no attempts I am sure CVS doesn’t care about losing my business but I will be sure to make it a point to go else where.

Another great CVS in the chain!
This is my ‘other’ CVS, but it’s just as nice as the other, other one I go to. The staff here is cool and they have a large freezer case that has a bunch of goodies I am destined to eat all of eventually.
Decent beer and wine selection and a great selection of cards, be they phone cards, gift cards, or birthday cards, whateva!
It’s also close to the Kroger so that helps immensely with their popularity for me.

Tradeoffs: We normally go to fill our prescriptions in the wee hours of the morning before rush hour because it is quiet and peaceful inside. I’d take my toddler girl and she helps me check off things on our list. We like going to visit Tomi because she’s really nice and loves kids. She is a very sweet brunette haired lady who is always nice to everyone. She always greets you with a smile and she knows most people by name because she’s just wonderful like that.
If we are unlucky and happen to go there at night or like we were this morning with an unexpected sighting of Ashley, we say a little prayer and hope that Tomi will be there. Ashley is the red headed younger girl with bright blue eye shadow. She is a sloth who never smiles. She’s just there to take up space and she gets mad when there are customers in line. She would still do it but she is nasty. She screams at people, gives us dirty looks, and throws money at us. She should be fired but for some unknown reason, she is still there taking up space. Please fire Ashley and keep Tomi!

This CVS is a newer CVS than what I usually go to. Everything was well stocked, the workers asked if I needed any help. What can I say? It is a good CVS store to go to if you need medicine, or any other type of incidentals, except for cigarettes — yay CVS who no longer sells these cancer sticks!
On the radio this morning I heard where your co-​pay may go up if you fill or renew your prescriptions where they carry tobacco products. So, this is another incentive to go to CVS!

Ahhh… I finally found a drug store that I dont have to wait 3 hrs just to get some medication for my kids. The only drawback is the guy working inside the pharmacy looks like «the situation» from jersey shore.