SpringHill Suites Macon

Was in town for Tennis Tournament. Even know special rate was negotiated with hotel, said they had no record. Only reason I stayed is had reward points. Took over 2 hours to book w 3 different rude front desk people. When asked one person for their corporate phone number, she told me to look it up online if I wanted it? Left multiple messages for manager, but would not return call. When arrived, room smelled like combination body odor and mold. Called from desk and asked them to come check out. Admitted how horrible smell was but said no other rooms and gave us can of Lysol. Also had spiders in room. No air in workout gym and property just not kept well. Stay away, for price better options. Moving to another hotel today. Reward points or not– done with Spring Hill Suites!!!

I really liked the modern room style which is why i choose this hotel. The hotel is beautiful and the rooms are nice.
This hotel is pretty pricey based on other hotels in the area but because of the way it looked and the area I chose this one. I wanted something different, not just another hotel.
A lot of miscommunication happened even before I checked in and even during my stay. I called the hotel and asked if I could pay my deposit with cash the representative advised that would be fine.
When I got there it was a different story so I had to leave and come back because I had to put the money BACK on my card.
Once I finally checked in I was pretty happy until the next morning, I was awaken by room service. They were unaware I was staying two days. They apologized and left. The next morning I was disturbed again before my check out time.
Ultimately it was a lot of miscommunication and wasn’t as peaceful as I would have liked. I contacted the manager and he was able to «correct» the situation. I appreciate the manager for correcting the situation but if the staff weren’t so confused my stay could have been a lot better.
It’s a really nice hotel, I just wish my experience could have been better. If they weren’t so expensive I would be more than happy to give them another opportunity but the price tag & past issues makes me think twice.

Have stayed twice at this hotel within the past month. The 1^st time our room was on the 3^rd floor & it smelled AWFUL!!! Smelt like a high school gym locker room that had been closed up & when we opened the door we were hit in the face with a funk that could only be described as MUSKY. Our second time was this past weekend; room on the 1^st floor & it had the SAME SMELL!!! OMGGGG! It’s a nice hotel but they need 2 do something a/​b the lingering odors.

We had an interesting visit here. First of all, the hotel is very pretty and new. Everything was clean. The rooms have a great layout – an area for work and sleep, plus sinks in separate areas. Everyone was friendly and helpful. The breakfast was decent, though the area was crowded. Three things kept us from considering a stay in the future. First of all, I was sent to a non-​existent room (237 written on card holder), and there were no trolleys – lugging stuff for work and a double set of out-​of-​town travel was no fun, only to find the front desk had written down the wrong number (it was supposed to be 327). I lugged everything back to the elevator and up to 327, and the keys didn’t work. Luckily, the front desk sent up correct keys. Second, on Sunday morning at 9:20, they ran out of coffee, and made no more (at least not in the 20 minutes we waited/​checked). Finally, before we had even called the front desk or checked out via our mobile app (before 10 AM), housekeeping was knocking on our door – we were packing and getting dressed and showering. That was a bit embarrassing – my experience has usually been that until the front desk gets a check out call (or it’s very close to the official check out time), guests are undisturbed. The room was slightly noisy, but I travel with ear plugs. As a long-​time Marriott Rewards member, when snafus happen, I usually get some points for my inconvenience. Nope. I never even got a final bill – and it’s been a week. So – while the décor and comfort is nice, they are clearly still working out some details of staffing and managing logistics. I will probably consider one of the other Marriott properties when I travel to Macon again.

I had a feeling this hotel, other than our almost $ 300 a night room in Savannah, would be the nicest one on our trip to Georgia this Summer and I was correct. Big Big Sad face that we didn’t check in until around 11 PM and had to get an early start. Go figures!
From the check in to check out process, everything was 5 stars all the way! The two Girls at the front desk upon check in could not have been any sweeter. What a way to end a horrible travel day with these two Smiling, Friendly as can be, Georgia Peaches!
Love Love the rooms here! This would be a great place to stay for an extended period of time if you are away from home on business. You have a separate office area with a small couch to give you that at-​home feeling, a microwave and mini fridge, and the beds were super comfy!
The price included breakfast in the morning. I am not one to eat microwaved meat or powdered eggs, but they had a nice variety of fruits, breads, bagels, yogurt, and overall I would consider this a better than average free hot breakfast.
The person working in the breakfast area was beyond helpful and friendly as well. The one standout here is that everyone seemed to really enjoy working here! I love to see that!
I most definitely would stay here again if I am ever in the Macon, GA area and will be looking for more SpringHill Suites when traveling elsewhere.

Nice clean and well kept. Friendly staff, desk clerks are awesome and helpful… however my nit picky stuff double beds and only two towels?! Most women alone use two! So in the a.m. while trying to get ready the child had to go get towels. I also hate your shower faucet it’s even worse than the just one knob to twirl around for hot and cold… Long story short just give me more towels and all will be forgiven.

The cleanest, friendliest hotel you will find anywhere. The hotel staff are extremely friendly and helpful. This hotel compares to any expensive hotel you will find but with very affordable prices, I’m talking under $ 100. Includes free breakfast! I recommend this place for sure if you are staying in the area. I stayed for a week for business, and I’m picky about a clean place!

We booked the hotel after significant research for safe places to stay along I-​75. We are traveling with both of our children under 11.
A couple other hotels were sold out, but southwest rapid rewards points offered me additional rewards points and an excellent rate for a king suite with a pullout couch.
We checked in at 8ish pm, I had prepaid for the hotel on the road and the checkin was super quick– staff was very friendly and anticipated what I would need before I asked.
Wifi is free with your stay and the best morning a hot breakfast is included in the price!
Rooms are big, spacious. There are no bathtubs!!! Only showers, FYI. The beds are memory foam and very comfortable. Rooms have thermostats. Pillows are also squishy and comfortable. Very modern layouts and design.
Waffle maker, eggs, sausage, coffee, tea, cereal, biscuits, assortments of fruit, muffins, milk, juice, oatmeal, yogurt, donuts. I’m glad they didn’t have the typical donuts and pastries because I otherwise would have had to go elsewhere to find food to eat.
Glad we stayed here! Would stay again.

Slept like a baby! The bed was one of the most comfortable beds I’ve slept in at a hotel. I would definitely stay here again

Nice hotel, great location. picked this one based on others reviews because it’s not beside the train tracks like other nearby hotels and I have an 18month old son
However, they don’t have bathtubs in the hotel, anywhere. needless to say we made due and I wouldn’t normally care except I’m traveling with family and they don’t advertise that.
Breakfast seems poorly executed. cold items were very limited, like someone forgot to order food.

This was our first experience at a SpringHill. I have to say we were impressed. The front desk clerk was very friendly and helpful when we checked in. The room was good size with separate seating area, desk, frig and microwave. The breakfast was very good with several selections of hot and cold foods. We will definitely stay here again next time we’re in the area.

Very impressed with the cleanliness, design and overall experience. Stumbled upon this newly constructed SpringHill Suites. As a stop on vacation, I’m a little disappointed that breakfast service stopped at 9:00 am, but considering the typical business clientele, it is understandable.
The room is nice with separate water closet and shower and very comfortable beds. Will definitely stay here again.

Best hotel on our 13 day trip south. Very modern updated and very comfortable. We had the 2 beds and also has a seperate pull out from the couch, so you can comfortable sleep 6.
Has a seperate toilet bathroom from the shower bathroom, we utilized this a few times (has sinks in both). Nice exercise room but the personal equipment TVs aren’t hooked up. I couldn’t rate a hotel higher, highly recommend.

Clean hotel and friendly staff. I always stay here when I’m in Macon for business.

This is the only hotel I will stay in when I come to Macon for business. I’m in town 3 – 4 times every year and I have stayed in quite a few of the different Marriott family hotels locally. This hotel is recently renovated and beautifully styled. A very clean/​simple Scandinavian décor is used in the rooms. Such a refreshing change from the standard heavy colors and dark furniture you find in most hotels these days.
The front desk staff is great. Always smiling and always very helpful if/​when you need anything at all. The lovely lady who runs the breakfast buffet is hilarious. She’s such a great person to talk to early in the morning. Just starts your day off on the right foot. The buffet is satisfactory as well. Hot food that is cooked each morning instead of the generic «continental breakfast» of bagels and cold cereal found at other places.
My only negative is that the WiFi isn’t the greatest. The connection is reliable, but it is unbelievably slow. To some people this wouldn’t be a big issue. But when I was trying to upload business documents to my server I kept getting timeout errors due to the connection speed. If they would get that sorted out then I would have no problems giving a 5 star review.

Very clean, nice, new hotel with friendly service. Better than average breakfast buffet. Rooms have high ceilings making them appear to have more room. Unique layout of toilet room and separate shower room. Still one major problem with the Marriott chains: No Coca-​Cola products.

Always stay in brand new hotels. Easy rule of thumb. Centrally located and convenient to the highway. No complaints and found the modern décor lovely. Breakfast was fabulous. They clearly know how to deal with large groups. We were there for state tennis championships and shared the hotel with tons of beauty queens. Only complaint is the air freshener that housekeeping sprays — unnecessary and too strong.

This place is new and nice — if it doesn’t get a kick-​ass manager, it is going to go downhill very fast. Desk staff told us they were not allowed to take reservations — had to call the corporate Marriott line. Men’s room off the lobby had neither soap nor towels. WiFi didn’t work well.
Nothing the staff can do about this one, but it will drive you nuts. Bathroom stuff is in two separate rooms — like the toilet in one room and the sink in another. Just not user-​friendly. Just weird.
Nice location, near an a upscale mall. Rates OK. Not great competition in Macon, so it’s not a bad choice. But I’m not sure I’ll stay there again.

Brand new hotel near new shopping center. The décor is very modern. Friendly staff, good overall experience. One word of caution, don’t stay in 209, as the building’s air condition units are just outside. If one happens to be making a loud racket, as it was while we were there, you may find it a little difficult to sleep.