Petersen Dean Roofing & Solar

My husband and I are sad to be back here placing a one star review update. My last update had me upbeat and hopeful as I had received a phone call from Chad, from what I understood, someone who would really help to followup and complete the project, well im sorry to say, not so. Chad had Kevin come out and inspect once again the area where the leak originated to see if indeed they were responsible. He had a gentleman with him who is apparently responsible for inspection of a clients roof to see if it can handle a solor system. They went into the attic along with my husband checking the area where Kevin had fixed the leak months before. Amazingly it happened to be raining that day which was in our favor and a great testament to Kevins ability to hunt down and fix a leak (Kudos for Kevin). When this inspector could not find any areas that had even a hint of being damp, They came down and went outside to inspect and he said that looking at the wet pattern left on the wall and overhang, the roof was buillt incorrectly to begin with and that that was the cause of the original leak. In other words, he was still trying to skirt out of paying for putting my masterbath back to its original state. I was floored. I asked him why would he put his stamp of approval or his ok to begin to install their solor panals if the roof was incorrect… no answer given. When we asked why we havent had any problems since Kevin fixed the leak… no answer given. Kevin told us he would write a report to Chad and we would hear from him for the next step. After they both left, my husband told me that he was fearful that the inspector may have created a new leak in his aggresive inspection. I asked him what he meant. He said he was so frantic when he was up in the attic looking for any kind of wet spot. He just would not accept the fact that in the pouring rain, the attic was bone dry and that he was digging up the insulation all the way down to the tile paper and ripping that up and damamging that. My husband really was afraid he caused damage in his frustration. That was in early November. November 10, 2015, We get the ok from Chad to hire a painting contractor to paint and repair all sheetrock and replace all custom blinds and forward the paid invoices to PedersonDean for reimbursement. We shopped for a painting contractor and had that taken care. We have since forwarded a copy of this paid invoice to PedersonDean, but we have not received reimbursment. Our next step was to shop for the blinds but Thanksgiving was upon us and we were hosting .Well…the weekend of the holiday it rained, at times pretty hard and we discovered… a leak. We called PedersonDean once again, 5 times. Finally after some not so friendly messages were left, Kevin and the inspector returned and again its raining when they get here. The conclussion they come to ONCE AGAIN is…
.well the roof wasnt built correctly. My husband and I had to stand there baffled listening to a whole host of reasons once again as to why its not their doing. They said they would write a report and get back with us. They didnt tarp the area to prevent further damage. NOTHING was done to prevent further damage. We called over and over again through December as the rain came and went. Finally in January the damages were to the point that the window frame surrounding the jetted tub was showing serious damage and the sheetrock surrounding and holding/​framing the window in (very large garden window) is putty soft and the windowframe itself is coming apart. The grout is completely washed away. Kevin and and the inspector have returned once to view the damage and my husband has taken a video and many pictures in the attic. Kevin has done the same and his response is still the same… they will write a report. Again, no attemp to protect the area from further damage as the rain has poured and poured this weekend. I am heartsick. They dont seem to care. I really dont want to hear all the reasons why it isnt their fault. The professional way to handle this. The kind way and respectable way to handle this is to tell us. Mr and Mrs Miller, yes you have a 10 year warranty on your roof because you have choosen PedersenDean for your solar needs. And because of this… we will do everything it takes to make this right and return your house to the condition it was in prior to us ever stepping foot onto your property. IS THIS TO MUCH TO ASK? At this point we may have no other choice but to take our contract and seek legal advice along with filing a complaint with the BBB, Better Business Bureau.

We recently had our solar system installed and I just wanted to post a review about our experience with PetersenDean Solar For America. Our sales consultant, Alex Darr was great! He was very knowledgable about the solar products the company offered and was very helpful from beginning to end of the project. He made sure we fully understood the process and knew what to expect along the way. He made sure he gave us a realistic timeline as well so we didn’t have unrealistic expectations as to how long the entire process takes. We had a few questions along the way and our project consultant, Jessica Hermosillo, was very helpful as well. The guys who came to install the system were very professional and the install only took one day. We are very pleased with the service we received from PetersenDean and are VERY happy that we can kiss those huge electric bills goodbye!

Outstanding experience all around. Great pricing. All equipment was American made… not just «told» it was American made by a commissioned sales guy… I checked it all out. Good communication… one small glitch, but they apologize and didn’t make the sames mistake a second time. They gave me accurate expectations as to how the process would go, and they beat their estimated timeline on each step. Clean cut, professional installer that communicated the process well regarding what would happen and made sure I was OK with their building plans on the day of install… I had OK’ed plans electronically a few week before, so no surprises or on-​the-​spot decisions needed. They did all the utility paperwork and called me the day SCE gave granted permission to turn it on… then walked me through what to do. System has been on for 3 months now. Has met or exceeded the original production estimates that were given to me in the proposal. Couldn’t be happier. My $ 375 bill in April became $ 5 in May.

We contracted with Petersen-​Dean to install a solar system on our house. All, and I mean ALL of their staff communicated and performed their jobs in a very professional manner. As a construction project manager and electrician myself, I was extremely impressed with the communication we received throughout the entire process… all the way through the warranty binder delivery. The installers treated our home and family with respect during the installation process and there wasn’t a scrap of debris left behind. Very thorough in their process.
The quality craftsmanship from panel placement to electrical conduit was top notch. The quality of the materials have met my expectations (very hard to do).
Every step of the way, Petersen-​Dean lived up to their word and I would definitely recommend them for your solar installation. The best part is I haven’t paid a penny to PG&E for electricity!
Thank you Petersen-​Dean!

Had 24 panels installed on my roof by Peterson dean must say I’m completely happy I had originally thought about leasing but read the fine print on the contract and realized how much I was going to over pay so I opted to purchase I shopped 4 different company’s for pricing (most of which only want to do the lease) and Peterson dean was about 5k less then the nearest competitor. In addition to the affordability they were very easy to work with mike Williams helped me out great sales rep.