Radisson Inn

My boyfriend and I recently booked a room here. This was our first time staying at Radisson Hotel. In which we both really enjoyed it. The hotel itself is very modern and nicely decorated. Spacious rooms, pool, hot tub, fitness center, and an awesome newly renovated restaurant now called Twist. The staff was very friendly and accommodating. We had an event up the road that we were running late for and we had not eaten dinner yet, I called the restaurant to see if we could order our dinner ahead of time so it would be ready when we got down there. Bryan (one of the servers) was great at helping us out. He put our order in right away and took awesome care of us while we scrambled around to eat and be on our way. I highly recommend the Salmon dinner. Its uniquely grilled on a piece of cedar plank wood and topped with a delicious lemon dill sauce w/​your choice of side. Not only was it very tasty but I have not seen it prepared this way anywhere else :) The Sconnie Cobb Salad was also really good! Overall nice place to stay, good food, great service. Also not to far away from Downtown Madison, West town Mall, numerous other stores/​restaurants. Two HUGE thumbs up!!!

I’ve stayed here before. It’s one one of the better places for the money. Nicely updated. Good location, parking, family friendly. Not the reason for the review. I show up and I have no reservation. The guy at the front desk was really patient because I insisted I had booked and already paid. — My card had already been charged. I paid again and contested the first charge with the credit card company. Turns out I apparently clicked the wrong month when I was booking. Rather than argue, they credited my account no questions asked. All I have to say (to this company)
is thank you.

We booked at this place the same day after having a bad customer service experience at the Country Inn and Suites and I am so glad we chose the Radisson Inn! They went ABOVE and beyond and you can tell that it’s how they naturally are. Jose Viveros was absolutely amazing in customer service and guest relations and if I could give him more than 5 starts I would do that. At check in he made us feel so valued and when we asked if they had hot water for tea available he got it for us! There’s so much more I can gush about but I will say this, I would anyone to stay here because you feel valued, you’re surrounded around a lot of food and shopping areas, near the expressway, and did i mention amazing customer service? Thank you again!

I stayed here with my boyfriend for Valentine’s day weekend and we had a great experience. Jose at the front desk was extremely friendly and helpful. We were able to check in early, he offered to give us directions anywhere we wanted to go, and was very accommodating. He was great. Our room was a suite, and it was super cool. The room was modern, well stocked, and had everything we could have possibly wanted. We were right across from the pool, but since the bedroom was farther away from the hallway it was nice and quiet. We went swimming and enjoyed the hot tub/​pool area. The bed was a little weird, I know a lot of people like the Sleep Number, but we couldn’t get ours to the right setting. It feels like an air mattress, but the blankets and pillows were soft and luxurious so that made up for it. We had the breakfast in the morning and it was your traditional continental breakfast, but it was nice. Overall, we had a great stay and would definitely recommend it to family and friends who are staying in Madison.

This was an enjoyable and comfortable stay. Rooms were clean, staff was friendly and helpful, and the complimentary breakfast was a great start to the day, offering both hot and cold choices. We would definitely stay again.

On busy conference weekends, later planned conferences get bumped out here. On the negative location side, it’s far from downtown, though you can get very close to here on a Madison city bus once every 30 minutes on a weekday, a 45 minute ride. It’s a fairly quick 20 minute drive. On the plus side of location, this hotel is 2 minutes from KJs Curry Bowl, which sure beats the catered meeting luncheons. The hotel is clean, well staffed, with good meeting facilities for a medium to smaller size conference. The parking lot is just short of big enough for a sold out weekend. There’s a nice sports bar with big screens, even here in the heart of Badger Country I was able to escape the meeting to watch most of the Northwestern game, no hidden up-​charges on called drinks. If for whatever reason this part of the Madison Area is where you want a hotel, this hotel is much better than any others nearby for only slightly more money.

My wife and I went on an October weekend for our anniversary, winery tour, dinner out, romantic movie, that sort of thing. It just so happened we went on the same weekend as a soccer tournament for younger kids. There were kids running everywhere in the hotel, screaming in the halls at all hours, the pool area was overrun with children so we didn’t even get a chance to swim or relax in the hottub. Sadly, it seemed as though most of the parents that I saw this particular weekend didn’t seem to mind that their kids were being rude or loud, maybe you tune them out after a while lol. Apparently the hotel staff didn’t mind it either because it continued our entire stay. For example, I was awakened at 5:28a.m. by a little girl shrieking at the top of her lungs because she wasn’t getting her way, talk about a wake up call lol. As far as the room was concerned, there was a gray golf ball-​sized stain on our top sheet, there were some black hairs stuck to the wall inside the shower, and there was a drippy stain on the middle of the headboard. I’m not insinuating what it was, it was just smack dab in between my wife and my heads when we lied down lol, actually made us laugh. The room itself was a nice room as far as size and amenities, just those few caution flags my wife and I noticed. The breakfast was nice and the front desk personnel was very friendly, but there was too much craziness going on for us to enjoy our hotel stay. And I assure you I am not exaggerating at all on my explanation. There were goods and bads, but next time we visit Madison we will probably find another hotel.

It’s a good 20 mins from Epic — shuttle provided.
Good Breakfast.
First room given smelled like dog but staff moved me to a new room.
Staff is accomodating and friendly.

Stayed here in April for a soccer tournament. Hotel was clearly recently remodeled and at first look was very nice. Would stay again if I got a good rate but with so many other options nearby in this price range I wouldn’t recommend. On previous visits stayed at the Marriott, Fairfield and Hilton Garden Inn, all were much nicer for same price or cheaper.
On the plus side:
Front desk service was friendly and quick.
Remodel was nice and fresh.
Good location to beauty line adds shopping on the west side.
Room was clean and free of bugs.
Now for the Opportunities:
I’m an early riser and apparently many others as well during my stay. As I work in the lounge I can’t tell you how many people are looking for breakfast before 7 am, front desk will guide you towards McDonald’s because there breakfast bar doesn’t open till after 7. Hardly practical for early risers or for those here on business.
Rooms are smaller than those stated above. With luggage for three it was difficult to navigate from within. Not much for throw down space.
I was very disappointed how dirty the common areas were in the morning. You think first thing these areas would have been refreshed over night for morning use. Trying to find a clean spot to lay my computer was difficult without first cleaning of someone else’s crumbs or debris. Pictures show the cleanest spot.
Lastly, I enjoy a relaxing shower in the morning to start my day… The experience here was anything but, I thought my skin was going to peel off due to the high pressure and laser focus of the shower head. That coupled with only on bar of soap for both sink and shower doesn’t work for those with multiple people per room.
Too bad, this place had a good first impression which is typically the expensive part. Some management adjustments and it could be much better.

The entire hotel was very clean and organized. The restaurant «Twist» had great food, drinks and service. Ben was incredible with customer service and knowledge. Paul was a great as well. Great weekend stay and customer service was perfect throughout the entire hotel!

we arrived to find out that the pool was out of service and were Super bummed out. the man at the front desk offered us a full refund if we wanted to go elsewhere, but we couldnt find something else nearby in the same price range and it was already late, so we just sucked it up and stayed. We went out the next day and when we arrived back in the afternoon the pool was fixed! hooray! the hotel was very clean and friendly. they offer a small breakfast for free in the morning, which was a nice perk. We got a great deal on orbitz for this hotel. it was about 15 minutes from the state capitol, so not right in the heart of the city, but not a far drive either. for this rate, i would definitely stay here again.

Room was clean & nice ecept the refrigerator barely worked & the sink drains really really slow. We liked the free breakfast & coffee.

Excellent service. Sleep number beds were comfortable. Happy hour daily and complimentary breakfast. Thank you for the hospitality during my stay. Well be back again !!

Terrible

This is just a crappy motel cleverly masquerading as a hotel. In fact, our stay was so terrible that they issued us a full refund for the night, extra frequent stay points (which we rejected), and we are certainly not coming back.
1. Apparently if 2 groups check in at the same time, they might give you the same room. Imagine my surprise (I’m 8 months pregnant by the way), when another couple opened the door with their key while I was changing. Lovely.
2. Four very obnoxious people were loitering right outside our window in the parking lot around FOUR AM… they were talking/​screaming loudly enough to wake us up, and after we called the lobby, the staff certainly took their time asking them to move.
3. From 1−2am, we were woken up several times by people talking very loudly in the hallway just outside the room. Clearly the doors and windows do nothing for the noise.
4. That being sad, I thought that hotels were supposed to build upwards… this one just has the 2 floors, and EXTREMELY long hallways. It probably took us literally 10 minutes to walk to the room from the lobby area.
4. The breakfast selection was scant — instant oatmeal, cheerios, scrambled eggs, some sad looking apples/​bananas, and only 1 type of yogurt (with artificial sweetener in it)…nothing to write home about.
5. The pool was swarming with 10 – 15 poorly supervised children when we were there, so decided not to take a dip. The gym is nothing special — just 2 treadmills and a bike, lots of mirrors. Meh.
Overall, this place reminds me of an interstate motel except the hallways are indoors. It’s very loud (locked windows and doors do nothing to soundproof), poorly managed, and not the sort of establishment I would take my kids to (What if a creeper with the key walked in on the kids instead of me?) Anyway, do yourself a favor and stay somewhere else.

The only thing keeping this review from being single-​starred is the staff. I’ve stayed here 3 times (company thing), each time for a week or more and every staff member, from the receptionists to the shuttle drivers to the restaurant staff, has been exceptionally friendly and helpful.
Outside of that, I’m not at all impressed with the Madison Radisson. The breakfast is scanty with bad coffee from an instant coffee machine. The windows at the back of the hotel look directly at an in-​construction Carmax buildling. At one point it looked as if someone had puked on the main stairs leading to the second floor, it smelled bad, and it stayed there for a good four days. I resorted to to taking the elevator to avoid it and, when they did clean it, the hallway was muggy and badly ventilated and still stank. Also, I woke up one morning with NO HOT WATER! Unacceptable, especially when here for work. Unlike what someone said in a previous review, the bath items (shampoo, conditioner) are low quality — my hair isn’t entirely long and I have to use the entire contents of each bottle to fully cover it. Additionally, I bought a couple of packs of herbal tea, drank one of each, left them next to the coffee maker and when I came back in the evening after maid service had been through both of them were gone! They obviously weren’t empty… very frustrating, especially when here in winter without a car.
Also, the restaurant has the tendency to close for private events. This really got me. They know that a lot of their guests are here without transportation so I don’t know how this could stand. Twice I’ve been forced to wander out in the cold to find dinner. This is something that a hotel guest should NEVER have to worry about.

This is my second stay here (not by choice). I’m here for work and my company’s travel agency books at this hotel as well as the Holiday Inn Express. I would rather have stayed at the latter, but it’s been booked up for my two trips here. My first review I gave this place 2 stars. I was trying to throw ‘em a bone.
Now, I take back one star, and if I could take back two, I would. The reason is: insects. This place needs pest control. I was sitting on the bed surfing the internet, when out of the corner of my eye I saw something crawling up the power cord towards me. I freaked out. It was some kind of beetle or box-​elder bug looking thing. I killed it but was paranoid the whole night and couldn’t go to bed until 1:30 AM. Just the thought of more of them hanging around somewhere made me anxious.
In the morning I left to go to my training and when I came back at the end of the day I was hyper-​aware of anything and everything on the floor, walls and ceilings. When I went to the bathroom I spotted another insect. It was a silver-​wiry looking one. I think it was a silver fish. I wasn’t able to kill it because then it crawled into a tiny little crack at the corner of the wall. DANG IT.
I’m supposed to come back next month for work and I have already changed my hotel to the Holiday Inn Express (thank goodness it was available next month).

We had a great time at this Radisson! We went to Madison to watch the Rose Bowl and do some after Christmas shopping. We usually stay at Country Inn & Suites but they were kind of expensive so we tried this Radisson.
The room was great and we loved the Sleep Number beds. The soap, shampoo, and conditioner were really high end.
The workers were the best part. I went to the bar area alone to see the game while my teenage kids were in the pool. I felt welcomed and comfortable. Draft beers were just $ 2 and they had free appetizers. Meanwhile, a nice cleaning lady was speaking Spanish to my daughter who is learning Spanish.
We will stay here again next time we visit.

The five stars is not so much a function of the hotel as of the very friendly and helpful staff.
As hotels go this one is fine. The rooms are comfortable and the amenities are decent. They seem to have made some effort in improving the complimentary breakfast in the last year which is a good thing.
But the real draw has been the staff. Always friendly and helpful. On our last visit there was a significant snag with our reservation that technically could have caused us to be billed twice for the room through no fault of theirs. However the front desk manager was able to quickly and without any fuss resolve the matter and keep me from getting hit quite hard in the wallet.
That kind of service earns my loyalty and we will be staying there any time we are in Madison going forward.

I was part of a group that went to the Great Taste of the Midwest. We made reservations for Saturday night here. Based on our experience, we’ll probably use this hotel again in the future.
The staff here was fantastic! We arrived early on Saturday morning around 9:30 AM. We were hoping to be able to check in and put our luggage in our rooms before heading to the Great Taste. Shannon at the front desk was able to get us checked in and into our rooms, even though normally check in isn’t until 1:00 PM. We had pre-​arranged a shuttle to take us to a local brewery where we could catch another shuttle to the park where Great Taste is held. Due to an issue, the shuttle from the hotel was late getting to us and we missed the shuttle from the Brewery to the park. Even though the park was outside the range they normally go, they took us directly to the park and even made arrangements to pick us up when it was over.
The rooms and the common areas of the hotel where clean. The pool and hot tub were nice, one of my friends thought the temperature on the hot tub was a little too hot and another thought the chlorine in the pool was a bit on the strong side. The only problem I had with the physicality of this hotel is the parking. For a hotel this size, there was surprising little parking. I know they had events going on in some of their banquet rooms, modeling auditions during the day, a wedding in the evening. As a hotel guest, I should not have to hunt for a parking spot AT the hotel I’m registered and then end up having to park at a neighboring business because there were no spaces available at all. This happened to us twice. Once when we arrived, and then later in the evening after we left to go to dinner.
The rooms had sleep number beds in them. I was kind of excited about this as I had wanted to try one to see what they are like. Unfortunately for me, there were no instructions on how to use it, and then there was the problem that my bed was broken. I couldn’t change the number, but I didn’t find this out until late in the evening and I was ready to just go to sleep. My bed was hard as a rock. I couldn’t read the display, but I swear that it was set at the number that was equivalent to concrete. The shower in our room was nice. I will tell you that they have some serious water pressure. If for some reason you are adverse to using soap, no worries… the water coming out of the shower head will not only blast the dirt off of you, but it will also exfoliate you as well! For the record, I find this to be a good thing.
The complimentary hot breakfast they serve in the morning is okay. Sunday morning we had Eggs, sausage, waffles, toast, cold cereal, fruit, OJ, coffee and milk. Nothing really to be all that excited about. But it was free and for free you can’t complain. Just be wary of the shirtless guy coming from the pool to get his breakfast.
Overall it was a good stay; I just really wished that the bed had worked.