Sherwin-Williams

Over the past few years, I have heard pointers suggesting «you get what you pay for» regarding paint quality. However, it wasn’t until I painted a room using cheap paint from a national hardware chain and then compared results to a different room using Sherwin-​Williams product that I truly understood the difference and became a believer.
This location has helpful customer service, but associates know when to back off and let customers decide what works best for their needs. I never feel as though I am being wheedled in the direction of a specific purpose, but that the expertise of the associates is available as requested. Interior paint can be such an investment, and the employees understand.
Be sure to sign up for email and text message alerts to receive valuable discounts and promotions. Though you really do get what you pay for, it doesn’t hurt to find a bargain :)

This review focuses on this particular location, not the company itself. As far as Sherwin-​Williams paint goes, we love it! But this location is a run-​down joke that reminds me of the Bates Motel.
We went there on a Sunday, the only two people in the store. We walked in and the only employee working didn’t even greet us. We’d never been to a SW store and were overwhelmed with the options and finishes. We spent 30 minutes looking at swatches while the same employee walked past us several times without even acknowledging us or asking if we needed help. We finally just left with our samples and decided to go online to research the different types of finishes offered.
A week later, we had narrowed down our colors and thought we’d give the store another chance. We walked in, there were three employees working and none of them acknowledged us. They were standing at their computers.
Meanwhile a line had begun to form of customers who needed help. Nobody was being acknowledged. The store was hot and humid, much like the 90 degree weather outside. It felt like they didn’t have any fans or A/​C going.
We left and went to Hendersonville, which was a 20 minute drive and we had to make several trips back and forth to try different paint sample tubs. (Not that store’s fault, we voluntarily tried the samples; I’m just illustrating that it would have been much simpler if we could have shopped at our local Madison store rather than going to the next county just to get paint.)
We ultimately decided on a color and bought it from the store in Hendersonville. The staff there was incredibly friendly and helpful, and that’s where we’ll be doing business from now on.
The paint itself is amazing! Significantly higher quality and more swatches than the competition offers, and it goes on easier with more consistent coverage. Sherwin-​Williams is the best, but this Madison location is an embarrassment!

I’m a big fan of Sherwin-​Williams. They simply have great quality coatings and the customer service is always fantastic. If you’re thinking about buying paint from Lowe’s or Walmart to save money, you should know that Lowe’s and Walmart do not use their own paint on their buildings. They use SW paint. I learned this from some paint contractors that I was conversing with while at the paint store.
Needless to say, my house looks great and the colors look awesome together!