Wendy’s

I drive out of my way to avoid this Wendys. There is one next to my house. I stopped by Store #5152 in Madison, WI and John was Awful. This store has been bad in the past, and I’ve complained and never been responded to even! My fiancée and I tried to walk in at 9:40 to get some take out. He saw us walking up and locked the door. We went through the drive Thru and asked when the inside closed, we were told by John at 10, and it was about that time now so he guessed the drive thru was our only option. We received our food immediately and our chicken nuggets were eaten right away, and cold. One order was almost luke-​warm, the other cold. So I can say maybe the $ 4 combo is good when fresh, but don’t bother if you don’t trust the Wendys. It would have been nice to see the special, but half the lighting was not functional on the drive-​thru. There are plenty of other fast-​food options where the food is kept fresh and don’t cut corners like closing early to avoid waiting on people. John was very short, and snippy with answers and questions. I highly recommend not visiting Wendys, especially in Madison WI and going to one of the competitors. McDonalds has a whole staff that works diligently to keep the food fresh at least. I remembered after this experience why I drove out of my way to avoid this store.
For confirmation my recpeit number is #3342

They generally get my order right, but management needs to do a better job at training their staff. When I pulled up to the window and I was given my order, I was not greeted with a professional greeting but rather «HERE». Really, here? Come on give your people the tools for their next job and teach them how to be polite and the proper way of dealing with customers. Here is not something they should even use at home. I fault management.

I’ve been happy with this location for the last year. I figured it was due for a quick review. Most of the time, I use the drive thru. You get in and out pretty quick and service is usually very good. Food is normally made and put together well. (Unlike other fast food restaurants that throw it all together in paper.)

Dude, I have not eaten at a Wendy’s restaurant in years. I’m serious, I think the last time I ate at Wendy’s I was drunk, it was 1am, and we were in that special state of inebriation when even gas station hot dogs taste like the best thing in the world.
So I can’t say I even remember the last time I actually ate Wendy’s and had an opinion about it. Yesterday I was between home visits and it was 3pm and I had yet to eat anything for the day — so I pull through and order a #1 (single patty burger with two slices of cheese, onion, tomato, lettuce, pickle, mustard, ketchup), a small fry, and a soda.
Still not sure if it had to do with me starving or if it really was just that good, but that was one of the best burgers and fries I have ever eaten.
My new fast food fix.

The food is hot and cheap, the nutritional information is easily available, and the waiting time for the food is very brief. I’ve never had any trouble in the multiple times I’ve eaten here or used the drive through. I also have a personal preference for their spiced chicken dishes over other similar chains.

This Wendy’s is downright disgusting, the inside looks like 1992. The food is prepped without any care and the staff look like they could care less about you and your food. I’ve been here once since I moved to Middleton and that was one time too many. The restaurant seemed grungy inside, the parking lot needs to be re-​sealed.
Sorry Wendy’s but McDonald’s which prides itself on a clean restaurant and friendly staff will get my business.

The new salads are worth a try and I like Baja & Cobb.
Get $ 2 off full-​size salad and any W burger after completing survey on back of receipt. I did it and that’s how I tried the salad. Normally, I’m skeptical but it’s better than any other fastfood salad I’ve had. Calories clearly provided & I make alterations but it works!
Lately, the best service has been the Fish Hatchery location. But Westside is cool enough. Great location.
Oh! The $ 1 mini free frosty key card is in the area now. Whoo-​ooo.