MILSTEAD GLASS

I REGRET ever choosing Milstead Glass to replace my cracked windshield. They sent 2 techs to my house to replace the windshield in my driveway on a Friday afternoon. I had asked the tech if they were going to be able to save my inspection sticker and EZ Tag sticker so they could be put onto the new windshield. He said «we can’t guarantee that they will be saved, but 9 out of 10 times, it works.» I said, ok. I stood outside and watched them for a few minutes, trying to trust them. One of the techs came over to speak to me and said, «Ma’am, do you want the good news or the bad news first?» He said, «we were able to get the stickers off and put onto the new windshield, but the bad news is, the windshield that was originally ordered didn’t have the rain sensors, and we just SO happen to have „another“ windshield on the truck that fits your AUDI and it has the rain sensor. Also, we had to take your old rear view mirror and bracket off because the new windshield didn’t have a bracket on it. We are gluing the bracket onto the new windshield, but you will not be able to put the rear view mirror (clip into place) on for at least 48 hours because the adhesive has to dry.» He said it is easy to clip on, but if I wanted Milstead to do it, I would have to call them after the weekend, on Monday morning to schedule an appointment, I couldn’t just stop by the shop. I was upset about not having a rear view mirror in my car for the next 3 days, but I dealt with it. After eyeballing the placement of the windshield, the techs manually placed the windshield in the tracks. The techs covered the top, bottom and sides of the windshield, plus the tracks with blue tape, in a big rectangle. When we took the tape off late Sunday night, there was a VISIBLY nice size rock chip in the upper right hand side of the windshield and the windshield was not the right size. The windshield is too small and doesn’t fit the track as the windshield should. It looks like they shaved or cut the glass to try and make it fit and covered up their mistakes with blue tape. I didn’t expect a used and damaged windshield. We called Milstead on Monday morning to let them know, but the person we were supposed to speak with wasn’t in the office and we were asked to call back Tuesday. I went up to the Audi dealership and took pictures of what the windshield should look like and compared it to the windshield that tech had installed. There was a BIG DIFFERENCE. We finally talked to Milstead Tuesday morning and they won’t even look at what the tech installed. He said «he will rip up the check and we can find somewhere else to get it fixed, because they can’t handle high end cars.» I am so upset that they tried to cover their MISTAKES with blue tape. Their website says they can do foreign cars and guarantee that their work is leak proof. I now have to drive around hoping it doesn’t rain because the glass doesn’t fit my windshield. I am now back at square one to have my windshield replaced with another company.
MILSTEAD AUTO GLASS has the worst customer service ethics I have ever dealt with. It is hard for me to believe that they will not even look at the windshield and have sent me on my way. Their answer is to just say they are done. Buyer beware of MILSTEAD AUTO GLASS.