Vision Source Magnolia

My first appointment was this Monday. I was seen the day I called, which was important to me. All the ladies in the office were very friendly, and the doctor was also informative and nice. They have a large selection of designer and non designer (lower cost) frames, and a good selection of sunglasses as well. I would visit this office again. Happy customer!

Highly recommend this office! All of the staff was wonderful and the Dr. was awesome too! He was very patient and didn’t rush through my exam. He even took the time to explain every part of the exam! I can’t say enough about the whole office! I even got in before my scheduled appointment time!

Okay, here’s the problem. I called Vision Source earlier today (because I am self insured) to find out how much a contact lens exam for a new patient would cost. I was quoted $ 70, so I went ahead and set up the appointment. Imagine my shock when after the exam I was presented with a bill for $ 240. Hmmm, that’s a far cry from the price I was quoted over the phone. When I asked the receptionist how the bill could possibly be so much, she said that since I am a new patient, the exam was $ 160, then they charged me $ 45 for a refraction, and $ 59 for a script and fit. Seriously?! I have never been charged for each part of an eye exam like that before! Plus, to charge a patient separately and not tell them ahead of time is just insane. I am a newly single mom and I really do not appreciate what I feel to be deceptive business practices. I left the office in tears.
Yes, they were friendly, yes, they had cookies out front. Do I trust them as a business? No.

Absolutely fantastic. The name VisionSource! gives off the appearance of a national chain, and while it is a franchise, this is a small office with incredible customer service.
New patients can have their paperwork emailed to them so they can have them completed before their arrival. No sitting in the waiting room for 15 minutes uncomfortably filling out paperwork. Once you walk in, help yourself to freshly baked cookies and coffee. Kelly takes you back quickly and performs the premilinary vision and glaucoma tests. After a few minutes, you’re back in the exam room, where Dr. K takes great care in gathering all aspects of your health and how they might relate to your vision. The equipment is state of the art and the whole exam process takes about 15 – 20 minutes.
My last contact lenses were so uncomfortable that I quit wearing them. I still have boxes at home. After talking with Dr. K, he asked if I’d reconsider contacts if he could guarantee their comfort. I agreed and he put me in the most comfortable lenses I’ve ever worn. While my eyes were adjusting to the new lenses, I went out and talked to Marsha about my choices. She took careful consideration in making sure that all my bases were covered based upon my insurance benefits. She had a coupon available, making a one year supply of lenses completely affordable.
I had a special request for frames after seeing a pair that I really liked, but were a bit too small for my giant melon. She saw that the particular pair I wanted did not come in a larger size, but she was going to special order a pair of frames based on a photograph I showed her on my phone. The service was above and beyond my expectations!
Dr. K was very attentive and made sure that I had all the information necessary to make an informed decision on eyewear. He also asked several times if I had any questions about the exam or the lenses.
I highly recommend this office for anyone in the Magnolia/​Waller area that is looking for a quality vision center.