C & A Auto Service

Update: 6÷23÷16
Keeping auto service records just got easier! All your service records are online now. Makes scheduling maintenance so much easier.
Update: 6÷5÷16
The owner Jerry and I spoke about my issues on Wed. 6÷1÷16. He wished I would have come to him prior to writing this review so he could right the situation. As I explained the issues he stated these things happen but will address them.
The issue with the airbag light was probably because the obd2 diagnostic tool wasn’t able to read the fault codes due to aftermarket radio. Which they should know about, I have to disconnect it for inspection sticker (they DID my inspections) and I wouldn’t have to come back to clear fault code if they knew to disconnect it.
The marked up part is because of thier nationwide warranty. The mark up is to cover possible tow, new parts and labor at no cost to the customer. I’ll just go continue using AAA.
He said he went to pick it up himself so it would be done. Thank you for the speedy turn around.
I told him that I cleaned the dash panels and other areas marred with grease. He said you should always get your car back better than it came in.
I showed him that the torx fasteners were not installed by pulling off the panels. He said he would replace them. He replaced them but not with torx fasteners. I knew this would happen. I stated to the woman at front desk that the torx screws need to be replaced.
I know they do they do the same thing, but it’s not what was there. I will just have to buy them myself.
Also the guy at front desk negged me. He said «we replaced all the fasteners but the mechanic said ONE was already missing.» …ORLY? At that point, I was done. I bit my tongue but said to myself, If he remembered how many screws there was, why didn’t he reinstall the originals?
I wouldn’t have to come back if you didn’t fuck up. He asked for me to check everything and come back in and let him know how things are, don’t just leave. I checked and went back in and shaked his hand because I was done. I wash my hands of this and I won’t be using their services any time soon.
5÷29÷16
So if you like a fast turn around but don’t mind paying over dealer prices for parts, getting your car interior back with greasy hand prints all over, parts missing and other things wrong when they say all fixed, then great, this is the place to go!
OK, so I just picked up my car from C&A on 5÷28÷16 Memorial day weekend, I towed it in on the Wed. before, it was «ready» on Fri. they changed the ignition cylinder housing due to a no start issue. The turn around was only three days because they had to get the part from VW dealer. The car starts now, great! And that’s where the good stuff ends.
The actual bill was 600.56. I was charged $ 233.99 for the ignition cylinder housing. A simple call to the parts dept. of Mohegan lake motors (VW dealer), I was quoted $ 175.49 that same part. That’s a 33% Price hike!
Every part of the interior they touched is marred with greasy hand prints now, including the fabric seats.
Which transfered to my shorts and shirt.
Not only did they not care about keeping my car clean, but all the screws that attach the dash panels were not reinstalled. They just popped them in place and said fuck it.
Also the airbag light is on now. So I have to go back again… so much for paying attention to details. I guess the mechanic was thinking more about the long holiday weekend.
Just because the man at front desk with glasses says with a smirk and a shrug of the shoulders «Its still drivable» does not make it OK. A heads up notice like we fixed the start issue but another issue has come up that we can address after the holiday would have been nice. If it was actually missed, then that’s mechanic incompetence. Either way, that’s bad customer service.
I was towed in using the tow hook in the front bumper, I thought they would take care of that too, but didn’t. I expected it to be removed and had the fog light and cover reinstalled, that’s what the dealer or a better shop would have done.
Prior to today’s service I had the emergency brake cables and all rear brake components replaced. Again they work as supposed to now. But again short cuts were made ruining the center console cover.
I’m not Sorry Jerry (owner) it’s the truth. I would give you 0 stars if it would let me.
–1* for price gouging of parts.
–1* for hand prints,
–1* for missing parts,
–1* giving me back my car with other issues stating everything is fixed,
–1* for your front desk persons condescending smirk and comment.
I would dock you another star if it was available for center console, but that doesn’t pertain to this service visit.

It was 2pm on a Monday, when an otherwise glorious afternoon was interrupted by a call to our JP Urban Moving office in Prospect Heights, Brooklyn. Our veteran driver reported that, 60 miles away in Mahopac, NY, our truck had broken down en route to a storage facility with a load from Manhattan.
A potentially expensive nightmare with far-​reaching repercussions, right? Wrong!
As Providence would have it, the truck was less than a mile from C & A Auto Service where we were able to bring it. And within two hours we were back on the road, the truck having been repaired at a very reasonable price.
Jerry and his staff were professional, relaxed and friendly.
Greatly appreciated and highly recommended!

I needed my timing belt service done. Very Friendly workers, explained everything that was involved with the job. Definitely coming back for future services.