They are wonderful! I ordered a custom window screen from them, for an oddly shaped window i have, and it did take them a few tries to get the size right, but they were super helpful and understanding. The assistant manager was AMAZING. A+ for customer service, they were unable to add the extention to the screen in store so they sent if off to get it done for me, and didnt charge any extra. my cats are now able to look outside and get some fresh air. They rock! getting the screen done did take a few months but it was worth it and they were really nice and understanding. The manager(I think his name was Jay?) is awesome! Thanks for going above and beyond the call of duty.
Dresden K.
Place rating: 5 New Orleans, LA
I was really impressed with how in depth their staff was willing to help. I was searching the shelves, not sure of what I needed when one of the employees Matt offered his help. He answered all of my questions which allowed me to feel confident about my purchase. It was worth the drive.
Amanda W.
Place rating: 3 Asheville, NC
This was my first time in this location. Not much to report. I went in to get a specific portable fire pit that was advertised on for $ 39.99. I went in and asked the cashier for assistance. He said they didn’t have it in stock, but could order it for me. I declined. He was very polite and I appreciated the effort.
Shaunah S.
Place rating: 5 Orlando, FL
So, I needed to get a key cut and I went to a one of those«big box home improvement stores» and the guy that helped me told me he didn’t like working in the«key cutting» dept. Key didn’t work.(not surpised!) I google’d online and heard a lot of folks praising Ace Hardware for their outstanding customer service and their ability to cut a key correctly. I went to this location because it is close to my job. Very clean, very friendly(not annoying) and the key guy made sure that the key was usable. He didn’t just shrug it off and guess he even had someone else confirm the key. I wish there were an Ace Hardware closer to my home in Lake Nona because they truly treat their customer’s like you are their next door neighbor. …Yes, my key works!
Justin I.
Place rating: 5 Winter Park, FL
Great addition to the Maitland/Winter Park area. The location is very convenient being right on 17 – 19 near the railroad bridge, just down and across from the Enzian Theater right near the old Enterprise rent-a-car. The staff members are very knowledgeable and friendly. We went there the other day to make a copy of a key and while we waited we checked out the rest of the store. It’s fairly new so it’s really clean and everything is well organized. We signed up for the rewards card because this will be our new go to local hardware store. They have everything you can think of and if they don’t you can order stuff online and Ace will deliver it to the local store nearest you for free. Can’t beat that. Check it out.