Nu-Way Air Conditioning & Heating

I have been using Nu-​Way for over 20 years now and I cannot say enough about the owner John and his office and field crew. His technicians are excellent and there has been little turnover. As a homeowner, I take comfort in knowing all the technicians that enter my home and service my mechanicals in the winter and summer months. A professional company from top to bottom. I highly recommend them.

i subsequently received a call from john from nuway. I appreciated the follow up
because my main problem was their customer service. We were able to put this
behind us.

I dealt with Alexandra in the office and the owner John on site. Both were extremely nice and got back to me quickly. The quote I received was fair and they were able to start right away, where other companies couldn’t for a week or more. We will now use them for our unit maintenance and any future work. Very pleased!

My grandfather is an air-​conditioning addict so when my grandparents’ AC broke earlier this June I figured his 81^st summer would be his last. Many of the places we called had no appointments available for at least two weeks, and for a man who’s had a heart attack and stroke in the past year, two weeks in June humidity is too long.
Nu-​Way was great and was able to get over to their house in Rye Brook the next day. The guy who came was polite and efficient, and while he declined my grandmother’s lunch offer he was very friendly and explained to them exactly what was wrong and what he did to fix it. He had the AC back on in a matter of an hour and a half or so. While I can’t say I am very familiar with HVAC repair costs, my grandfather is a stickler and overly aware of these things and he accepted the invoice with no questions or concern.
You can’t have anything negative to say about a company who fixes a problem quickly and for a fair price. I’d definitely use Nu-​Way again in the future.

Used them for 12 years and they replaced my compressor unit 7 years ago with what they claim was a Brand name manufacturer product. It had a 5 year warranty and failed due to an unknown ‘catastrophic electrical malfunction’. Oh, and by the way you may want to replace the Attic Blower unit while we’re at it and a very ‘reasonable’ package rate. I asked them whether there was a problem with the Blower (which by the way, they had replaced 10 years prior because they said the builder had used an undersized, inefficient unit); they told me there was no problem with this unit other than the fact that it was getting old.
I explained to them that I use the AC maybe 2 – 3 months in the year for the past 10 years… my Florida house has a unit running ²⁴⁄₇ 365 days a year for the 7 years. I also asked them whether they felt that 6 years a ridiculously short life span for a compressor unit considering my home has two units (upstairs and downstairs zones) and the downstairs unit was installed by general contractor back in 2003?!? Again their explanation was the unknown ‘catastrophic electrical malfunction’ that was no longer under warranty.
I was just a little skeptical so I asked my neighbor whose father is a developer in town and he recommended a reputable HVAC company who came to my house. Interestingly, they informed me that although the unit was made by a Brand name manufacturer; the unit is what they consider a ‘Contractors Grade’ unit produced for large new construction real estate developments. Typically, these units have shorter warranties and last approximately 5 – 7 years. In addition, when they examined the attic Blower, they told me it has been sitting in water from condensation for an extended period of time and that the bottom of the unit was almost completely rusted out!!! It probably wouldn’t have lasted more than another season. The drainage tube for the water pan under the Blower was clogged. This probably explains the bubbling paint in the Master Bedroom on the floor below. I remind you that for the past 12 years every spring summer and fall, they came to service my unit (s) without fail. I even had them cleaning my ducts; but they never noticed that my blower unit was rusting through the attic floor. Or at least not until they found the ‘catastrophic electrical malfunction’.
Obviously, I did not take their ‘special package deal’; nor do I advise anyone else to use this joke of a ‘Service’ company.

I had Nu-​Way come it to service the HVAC system in my apartment. I was able to get an appointment quickly, which was great because my AC decided to die in the middle of a hot spell.
The technician was punctual and professional. He put covers over his boots to protect my floors which I was happy about. He diagnosed the system and quickly figured out the problem and remedied it.
I do not have a service plan, so I had to pay to get the technician in the door (which they discounted for me because the previous owner of my apartment had a contract with them). The price of the service troubled me though. During the service, I asked the technician how much it would cost to have the bi-​yearly maintenance performed on the system, and he said $ 190. This fee covers many preventive services.
The technician told me that one of the services included in that price was what had to be done to fix my system. He did the one service, and I was then billed $ 190.
After he left I had a bit of a sour taste in my mouth, feeling like I had just over paid. Fortunately Nu-​Way gave me a call later in the day to see if I was satisfied with their work. This gave me the opportunity to voice my concern. The staff was professional and concerned about my situation. They were never difficult at all. It took three weeks and a bit of following up, but Nu-​Way agreed to refund me the fee to get the technician in the door. I did not have to get angry or threaten an adverse review to get them to refund the money. They recognized the issue and acted.
I am very satisfied with my Nu-​Way experience and would recommend them to anyone needs HVAC servicing.

They charged me almost USD 500 to replace a leaking air vent valve in my heating system. USD 185 for the «diagnose» (which i told them over the phone that all i needed was someone to come over and replace the valve — that costs around USD 10 at home depot) + USD 260 for service and parts (15 minutes service). What a joke? To be fair to them the technician was great and service was good. But seriously. Almost USD 500 for 15 minutes work and USD 10 in parts? Go somewhere else.
Rogerio Silva
Greenwich CT

subsequently, I was contacted by the owner of Nuway. He seemed understanding and was able to resolve the conflct we had fairly. I am satisfied now.

Keep doing what you’re doing, your service personnel are terrific.

Use them ONLY if money is burning a hole in your pocket.
For approx. 2.5 hours of service, they charged nearly $ 700. What did they do? $ 189 diagnosis and $ 375 for refiling Freon & flushing out the coil.
When we called to discuss the charges, here is the response we got «You got your AC fixed didn’t you? so what’s the F$#@ problem?!!»
UPDATE: Jun 2012
10 months later, I got a surprise call from the president of the company to ratify the situation. He was apologetic and sincere and offered me a full refund. I told him that I am willing to pay for the original diagnosis charge and he refunded me $ 500. More than the refund I am happy that they called and try to resolve the issue. It shows integrity. Even through, my initial encounter with the company was not the best I am willing to give them another chance.