AAA Manassas Car Care Insurance Travel Center

Will never have vehicle serviced there again. Laundry list of failures found. Had a couple items fixed. Took vehicle to dealer following day. Found no issues that AAA claimed required fixing. AAA supposedly fixed leaking gasket. Dealer found that they replaced a gasket lower to the actual leak. Among other items, this place will take advantage of you for car repairs. Now I am rethinking giving this company any business.

I went here for safety inspection and found it to be a good experience.
You get a discount if you’re a member.
They have an exceptional deal on battery and installation with a 3 year money back guarantee and prorated for another 3 years.
They do an oil change for $ 25 bucks.
Call ahead or make an appointment.

Avoid this place. The managers will attempt to sell you every service under the sun for your vehicle. The technicians are ignorant and arrogant and insult people with an education. Managers routinely make improper comments to employees. Managers have their own vehicle worked on during normal business hours.

I’ve been to this location twice for an oil change and tire rotation. The prices are great. However it will take at least 1.5 to 2 hours to get done, even with an appointment. Also, be prepared for the service technician to try and sell you on every type of «preventative» maintenance imaginable. I will not be returning.

The automotive industry as you know it is very competitive and it is always a hassle. The issue was either diagnosed wrong or you need additional this and the cost just grows. You can put all these issues to rest at the AAA auto center. It’s not only clean the staff are excellent. They do it right the first time. They discuss your issue eye to eye in layman terms so there is no misunderstanding they don’t try to confuse you with jargon and if you have to be somewhere they take in the courtesy van. Best auto service center in Va. They believe in the core values of honesty, integrity and pride.

I went in to get my car inspected. Unfortunately when they did the inspection they found that my front brakes were shot. Both the mechanic and the gentleman at the desk were very friendly and professional. They explained the situation and took me into the garage to actually show me the worn out brakes on my car. I ended up spending much more than I planned on but they did give me a fair price and excellent customer service. Mechanics can have the stigma of being a little shady or unscrupulous but that was not the case here. I will gladly bring my car back for anything else it may need and would recommend their services.

If we could give ten stars we would!
The customer service here is just amazing. We got a flat tire this morning, and they were able to get us in immediately, gave us moment to moment updates about where they were in the process, offered us water and coffee and made what could have been an annoying and expensive morning a great one — and this hasn’t been the first time we have had that experience with them! This store goes above and beyond to get you back on the road without draining your wallet, and every staff person we have encountered has been both kind and efficient. We will never go anywhere else if we can help it!

I live in NJ but I ended up at the AAA Manassas Car Care Center after breaking down in Va. while traveling to SC. The staff was very professional and they were able to quickly diagnose my problem as a blown rear main engine oil seal. I was given a repair estimate and time to complete that I thought were reasonable considering the extensive work needed to repair a rear engine seal. The major engine repair was completed successfully as promised and the cost was in line with the estimate so no nasty surprises were added to the bill. My overall experience was excellent and I would recommend this AAA center to others needing work done.

I had a small situation that warranted attention regarding my vehicle. All I can say is that the Assistant Manager Teddy Cole and his Manager Pete were very helpful in assisting me. I have been taking three of my cars here for the past few months and after seeing the professional manner in which I was treated by these two gentlemen AND their staff, all I can say is that I will be a regular customer here. Compared to other places, I don’t think you will find a cleaner facility and quick service with reasonable pricing.
Thank you!

Awesome staff! They are really there to be of service! If you think the price you’re paying for insurance is good enough — go see Kelly, she’ll let yo know if she can help you lower down your cost. no pressure, just there to help. Thank you so much Kelly!!!

BEST place ever. Professional and Honest!!! I had to tow my car in for a possible alternator problem, they took my car in on a Sunday afternoon (my car got there around 3:15, and they close at 4), unlike other stores, they will just start write up the ticket and say they will call you back later. AAA start testing right the way, and kept me informed all the time. They ask me couple questions as to how did this happen and what made me think it’s the alternator. I said it was the guy who jump start my car tested for me and said it might be my alternator, I told them I know nothing about cars besides where to put the wind shield wash fluid. They took time to check and test, and told me at the end that it was a short circuit of my alarm system that was cousing the problem. They replaced it for me for Free, let me borrowed a brand new battery to go home, charged my old battery for me, ask me to go back tge next day to swap the battery back. Seriously, they could totally change the alternator and charge me foe it, but they are HONEST, and find out the real problem for me! From the start to the end, they were all very nice and explained all the details to me. Thank you!

As much as I love some of the auto repair shops in my area, sometimes they’re just not available. Lucky for me, my mother-​in-​law is a member of AAA. Even luckier, they just opened a new shop in Manassas.
I went in on February 22^nd to put on some new tires on my SUV; not only were these guys quick and professional, they also pointed out a few other things that the car needed… that the inspection I recently had on the car did not point out.
As a result of that, I went back yesterday to have the brakes on the car redone. Not only once again did they do quick and professional service, they were quick to point out something that was seriously amiss on the car inspection. Let me repeat that: AAA caught something that needed mandatory repair on the car that the SAFETY inspectors said «might» need some «adjustment». Turns out that the brake rotor «adjustment» would have done serious damage to the car in the short term, and to have the rotors replaced only cost me $ 30 more at AAA than it would have to have the rotors turned/​adjusted by the other guy. The AAA folks explained to me the whole thing and showed me some examples what could go wrong. Extremely impressive.
Well, how impressed was I? Just added this review — AND joined AAA. Never saw a need for it in all my years, even when it probably could have come in handy. I have just been happily shown otherwise.