Closets by Design

Oleg is the best! He was on time, professional, quick, and innovative with the space. I LOVE my closet and would never imagine it to look as great as it does. The price was great too– especially compared to other quotes I got for 2x the amount!

This is the first of four companies I am comparing for a small bedroom closet. First off when the design consultant showed up she would not stop complaining about the parking situation, I don’t know if it was her first time coming into the city but it was very unprofessional, and started things off on the wrong foot. I showed her the closet I want to reorganize and I have started making piles for clothing donations. The woman kept asking about my clothes and overly complimenting them, when I left to go answer my phone for literally a minute I walk back in and she is holding one of my dresses up to her and asks me if I think it will look good on her and who I am donating my stuff to. WOOOOOOOOW… Unbelievable!!! i could not get her out of my home faster. Was a huge waste of time!!!

We interviewed another custom closet company, but CBD won in the first minute by being prepared with a notebook and measuring tape. Within an hour, our representative, Alan, had asked enough questions to come up with a design for a custom wardrobe that works perfectly in the finished space. He carried with him samples of the wood and hardware, so we were able to choose our materials all in the same day. The wardrobe arrived on time, and the delivery and construction of the piece was professionally done. Our house is older and does not have straight lines at the ceilings or corners, but Alan considered all of that when coming up with his design. The result is a perfectly-​fitted, custom wardrobe that works exactly how we need it to. Imagine that: you want something, and someone else promises they can make it for you, and they do! A+++ for design, delivering on promises, and professionalism. You can feel confident with this company.

Just incredible! My husband and I were super busy– we had just moved into our new home a week before heading off to a trip to Dubai. During that week before vacation, we knew we absolutely needed to get our closet situation in order as soon as possible. We were tired of living out of boxes (and the closet option that our home builder offered was simply a single wooden rod and one long wooden shelf).
We got home from vacation– literally got off the plane– and drove to custom closet showrooms. We didn’t want to waste any time. We went to a few in Virginia and were unimpressed by the delayed and unenthusiastic greetings we received. Upon entering the Closets by Design showroom, we were greeted warmly by a receptionist and shortly after, a sales representative came over to talk to us about our needs. We wanted something done as soon as possible, so she asked when we’d like to schedule our in-​home consultation, and we asked «how about today?” — not expecting it to be possible. However, she made multiple calls to various designers and was able to find someone that could come over later that day.
Alan Hanel was the designer that came to our home to help us build our dream closet. He was so professional and knowledgeable. He was a kind and honest person and didn’t try to sell us anything that we didn’t want. The entire process was very enjoyable. We cannot wait to customize the rest of our closets/​living spaces in our home!
The installer was also wonderful– he came on a snowy day and we didn’t have a shovel (first snow for first time homeowners) to clear the path he needed to walk through to bring all of the heavy pieces and parts for the closet. he actually helped me shovel with an avocado box from costco. he never complained once. true story. He was so nice!
The final product is amazing. The closet is absolutely beautiful, and will be one of my favorite rooms in our house from now on. I never thought that all of our clothes would fit into our closet, and had been searching for an additional wardrobe for the bedroom to give us additional hanging space – but– I couldn’t believe it– we actually have EXTRA SPACE to hang clothes! It’s a miracle!
Wonderful experience, incredible service, high quality work. Wins all around! We’re so happy we went with Closets by Design!

Closets by Design is the very best. I obtained four designs with estimates and no design was more thought out and precise than Alan’s design. He was extremely professional and meticulous in making sure that the design would fit with exactly how I would use the closet. Then he introduced driftwood — absolutely beautiful. We mixed white shelves with driftwood drawers and his idea of gray/​beige walls and track lighting resulted in an amazing closet design. Aaron the installer, works alone, and I can see why. He is extremely thoughtful and experienced and even did some customizing on the spot that turned out to be perfect. It is always hard for someone to come into your home and do construction but having Aaron there was great; I didn’t worry about anything. The next thing I knew I had a closet that was amazing. None of the other closet companies thought this through as well as this company did. Truly the best!

We called two places for an estimate and the first place that arrived at our house was John from closet by design
he was very thorough and took his time explaining everything that we needed to know about how to design our closet
He worked with us on price initially we had asked for a lot of things and it came out to be a little expensive so he assisted us and taking the price down a little bit by removing just a few things
He was not pushy at all and was very understanding to our needs and was really an all-​around good guy who did not seem like he was there just to force this product on us or just to make a sale
We highly recommend John Kennedy from closets by design the only thing I would say is make sure that you are ready to purchase a closet and don’t waste your time or his by having him come out for an estimate this is truly a guy who is about his job and will get you what you want with a very professional demeanor!

This is not about their work or their designs. This review is about their attitude and conduct. Saw their ad in Home Mag, called them to set up an appointment. The lady, Cindy was courteous enough while setting up the appointment. They also called over the weekend to remind me of the appointment on Monday afternoon at 3pm. I had taken half the day off to meet with their designer, John, who was supposed to come by at 3pm. Come 332pm, he was still not there. So called their office to find out whether I had mixed up the date/​time of the appointment. Again, Cindy answered the call .She checked and said no, I had the correct date/​time and that he should have been there. Said she would call him and call me back. This is where it got absurd .She called me back to tell me a cockamamie story that John had an emergency and had to go to the doctor and whether he can come by later around 7 or 8pm or would I like to reschedule for another day. Come by at 7 or 8pm??? No apology, nothing. I told her it was unacceptable that I was not notified in time. Her response «Well, there’s nothing one can do if he had to go to the doctor.» But he could come by at 7 or 8pm same day, after his supposed emergency visit to the doctor? Implausible. As far as I know, every company has their contractors or employees call in to the office to cancel/​reschedule appointments if there is a real emergency. It looked like John plum forgot about the appointment and instead of offering an apology, I was offered a preposterous excuse. Not sure I want to give business to this kind of company who displays no customer service nor any compunction.

B

Closets by Design was recommended to me by my bestie, so I figured they had to be good. I had a custom closet installed in my master bedroom and they did a fabulous job. Kathi, who helped me design my closet, had great insight as to the best way to lay it out. Our closet’s 5×8 and she totally utilized every available foot. In fact, if it wasn’t for her, my original concept would’ve landed me w/​half the amount of hangable space. She worked w/​me on upgrades (what was important to me, what wasn’t) and the finished product came out great! The installers were very thorough, polite, and non-​intrusive. I found them a leeeeeetle pricey, but I now have 4xs the amount of hangable space than I did previously, so it was definitely worth it.

I had a pretty polar opposite experience as the previous reviewer. I wish I could remember the name of the representative that came by to design the closet for us, but she made me so happy that I gave her card to a friend as a recommendation.
We recently moved and had NOTHING in our master bedroom closet, not even rods, so we did some research and decided on closets by design because they were on the more affordable side and had tons of options.
When i say nothing in our closet, i should clarify, nothing but walls and a multiple access points (attic/​master bath plumbing) that couldn’t be covered. Our rep however was able to come up with a workable solution that looks great and still allows us to get into the attic and plumbing crawl spaces. I’m 100% happy with the final results and will have them back to do the pantry and garage workspace in the future.

I was looking for a company to redesign my master closet. I contacted 5 local companies, including Closets By Design. There were a few differences among the companies’ service offerings, but they were in the same general ballpark in terms of materials and design. Closets by Design was about $ 200 more on a $ 4500 total job. however, the main reason that I did not feel comfortable going with this company was the designer, Mary. I don’t know if she thought the job was too small for her time or what the issue was, but she always seemed like she was forcing herself to be cordial and was being inconvenienced by the whole process. she had no evident sense of customer service; she seemed like she wanted to give me a quick design and move no and not really consult with me about what I really wanted for the space. I don’t know if she is reflective of everyone at that company, but I was definitely left with a negative perception. I have several other, much larger projects that I will do in the future, but I will not consider Closets By Design for those jobs