Import Service Emporium Inc

I have been looking for a mechanic that I felt was honest and only did the work necessary, and I found he and his team. I spent $ 800 on my car for it’s 120K mile check up (which included two new tires) and I honestly felt I was getting a deal. I know the other dealerships would have charged me double. For example, I needed a door handle replaced, and he did it — painted, because he had that color of spray, for ¹⁄₃ of what the dealership was going to charge.
I took in one vehicle for the 90K check up. He basically said he did not see any issues, did not recommend any updates and charged me less than $ 75, including a tire rotation.
Even the tires I bought were competitive to the other big tire locations.
When he does recommend something. he details everything he does and why. He said I did not have much wear left on my rear brakes and it was getting close to time to replace them and the rotors. While I do my brakes myself, I asked him how much and was pleasantly surprised at his price AND he recommended the type of rotors and where to buy the pads if I were to do it myself. WHO DOES THAT??? I may just have him do them…
It takes a good product/​service for me to recommend them to friends and family and I this is one of those places. As others have said, this is a bit difficult to find the first time but worth the effort.
I hated taking my vehicle to other shops for the periodic mileage checkups as I knew they would recommend unnecessary service but now that I found him, I plan I bringing them in more often.
Basically, compare this place to one of those fantastic hole-​in-​the-​wall eateries that the locals know about with great service and food and their sales are based on word of mouth. It is not splashly and looks like a mechanics shop but the service and quality of work are second to none.

I love this place. The mechanic my whole family has used for more than a decade recommended I take my VW Eos to Logan because it needed someone who specialized in foreign cars. They have been incredibly helpful, really reasonable, and great to deal with. It’s so hard to find a mechanic you can trust — Logan is just that.

I recently moved to the area and I have been taken advantage of with my car. I was so grateful a coworker of mine recommended Logan and his team. She said he was honest and would take care of me. Oh how true. I’ve taken my car to him and he was affordable and honest. I recently had a small issue. I forgot to call Logan’s first and I was told it would be $ 255. I called Logan hours before going to get it done and Logan had someone do it for free. He said it’s just a five minute job. How thankful I am for him and his team. They are caring, honest, affordable and the best auto company I have ever found! Thank you so much.

Very honest mechanic and a lot cheaper than the dealership. Dealership said I had a leak and it would be $ 1700 to fix. I took it to Logan and he said the leak was slow and there was no rush to fix it. I coule probably go another year before I had to fix it. He was only going to charge me $ 900

Honesty, person-​ability, and quality work. In a business that can be dishonest, I went to Logan worried that I had a $ 900 problem with my car, only to have him tell me that I had a $ 250 problem. Since moving to Virginia I come here for anything that is not an oil change or a state inspection (mostly because I live in Alexandria and Manassas is a bit of a hike), but my fiancée has been coming here for years with nothing but good comments. One example was a problem with her Honda Civic that the dealership told her would be $ 3,100 to fix. Logan found the same problem and another that the dealership did not find and fixed the car for $ 1,600. Most jobs are completed same-​day if you call ahead to let them know you are coming.
The work done here lasts and those that work here are very nice. Furthermore, they will describe problems in lay-​speak so you can understand what is happening with your car even if you are not a gear-​head. Logan taught (not sure if he still does) a class for people about cars so they can be educated enough to not be taken advantage of at other service shops.
The building is a little hidden from the main road, so finding the place is helped by using Google Maps or a GPS. There is a lobby for you to wait while they work on your car, and though it is small, it features a television, free coffee, filtered water, and free wi-​fi.
Bottom Line: tucked away in a small unassuming building, is this great car doctor with excellent bedside manner.

Logan is the BEST Auto service business that I’m aware of in this area. If there are others, I haven’t had the chance to deal with them yet. Great customer service, reasonable prices, dependable repairs, and most of all honest. I’ve been going to him since arriving in this area in 1999. If you have a need give him a chance to service your vehicle. You won’t regret it.

5 stars for consistently honest, done right at a fair price, service and repairs.
If your car doesn’t need a repair, they don’t up-​sell. Friendly folks.
‘Do their best working me in for occasional urgent or safety concerns.
I’ve got a 2005 Hyundai Elantra, 100,000 miles, running well. ‘Had a ’96 Ford Escort wagon before that. A friend told me about Logan’s shop years back.
I’m sure glad he did. Sincerely, Chuck Berlin, Manassas

This is a very honest place to have your car serviced. I have been taking my cars here for a few years to do work that I cannot do myself. I have never had a return visit for any work they do. Mr. Logan is HONEST and they will do the best job ever.

Their name does not sound like an auto service center, but they do awesome repair work. If the other auto centers can’t do it, they can. That’s how I got to know them. The other trusted shop i usually go to could not do the work on my 1992 Subaru Legacy and they referred me to Logan. I guess that referral incident speaks for itself. They know what they’re doing, they have a passion for troubleshooting and solving car problems. You’d see their clients always leaving with smiles on their grateful faces. We too have big grateful, smiles on our faces! :)

Need a quick oil change or major work, this the most honest auto repair shop on the area. Great customer service, easy early drop off and work done when promised. There prices are as competitive as any of the «chain» locations. I don’t let anyone but these folks work on my three cars.

They are honest. They give good customer service. Logan is personable and he is easy to deal with. I hate taking my car for any repairs but I felt like they were not cheating me or overpricing their work.