Lindsay Collision Manassas

Best customer service ever? Well it’s definitely the best customer service experience I have had in recent memory.
I recently made the bonehead mistake of crushing my right drivers’s side door on my 2014 Ford Edge. A few months back, my wife had had a similar incident with her 2007 Altima. We had taken it to our local Fairfax body shop with some pretty good results, though it kind of felt like it cost a bit more than it should have. They also kept my car for over a week, which was 4 days longer than what they had told me.
None the less, I had heard of Lindsay Collision Manassas from a friend of mine. «Dude, these guys are the best. Get your car fixed there and ask for Colby.» I decided to take the extra 15 minute drive to go and talk to them. When I walked in the first thing I thought was «this is a body shop?». It felt more like a hotel lobby (slight exaggeration but it was nice). There was a lounge, big screen TV and full coffee bar. I was greeted by Julia who was super nice and had me sit and fill out my paperwork. When I was done with that, Coby came out and and introduced himself. Really friendly dude. He asked if I could show him to my car so he could see the damage. Colby took a good look at the car and gave me some options. I was kind of surprised I had options.
There were some small things like a scratches on the plastic that he told me that it was optional if I wanted to fix those. Most of them just looked like regular wear and tear so he said it would save me some money if I decided to leave those. After we talked he escorted me to the lounge and he went to put my estimate together. While I was waiting, I was greeted by another customer service agent, her name was Amanda, I think. She asked how everything was going and if there was anything she could do. I told her that it looks like I’ll need a rental car and if I could start the paperwork now. She introduced me to another guy who set me up with my Enterprise rental. Again, this guy was really cool and he found a rental that fit my budget. And there was no pressure for an «upgrade» either, which I appreciated.
Colby came back with the estimate about 15 minutes later, and guess what? The estimate was cheaper than what we had paid for my wife’s car (her car was worse btw). He said he could have it done in 3 days too. Count it!
After that I was on my way. Not only did I get my car back on time (I was heading out of town that weekend) but they had cleaned and I think waxed (maybe not waxed) the car. It seriously looked brand new. Not just the part they fixed, but the whole thing. I was really impressed. The previous bodyshop had not done that.
Colby handed me my keys and I was pretty much off. The whole experience was pretty eye opening considering I come from a sales and customer service background. Big-​ups to the entire team at Lindsay Collision Manassas. Thanks again!

Friendly staff. They we’re unable to repair my vehicle properly. Disappointed they are a Select Service repair facility with State Farm. Will never take another vehicle here.

My go to place for repairs & body work for years! Under new ownership with the Lindsay name, but most of the same people. Great service and high quality work. If you need auto repairs, don’t go anywhere else.