NTB – National Tire & Battery

I had an emergency situation today with the ignition lock cylinder on my 2001 Ford Focus, which gave out, making it impossible to start the car (this is a well-​known issue with this make/​model of car and I’m only surprised it took so long to happen). After unsuccessfully contacting several places which were full up and couldn’t take me for at least a day, I reached out to NTB which had space available in its bay and was able to take me immediately without an appointment. Their customer service was first-​rate, they went to great pains to explain what was going on and they got my car back to me the same day. I could wish that it had cost a little less, mostly because I don’t want to put a lot more money into such an old car and am trying to start saving for a new vehicle. That being said, NTB gave me a substantial discount on the diagnosis fee and was able to get reprogrammed keys for me from Ford at no additional cost. It took longer than I expected to complete the work but most of the extra time was for having to get the new keys. I do have more work (brakes) that needs to be done so I’ll consider NTB for that, particularly if I can find good coupons/​discounts online or if they’ll honor competitor coupons.

I’ve been a customer of this place for 3 years. Price for oil change is reasonable and just have to wait within an hour. The tires are quiet expensive, but you have option to choose which one cost more or less.
I came again for oil change and tire service recently and was asked for approved appointment or had to drop off my car at the place overnight. I demanded another real quick check up to see what is wrong with my car but totally refused because I wasn’t in the appointment list.
This NTB staffs had to learn something to say outside of «NO» to their value customers.
I would never come to this horrible place again.

Don’t bother making an appointment, it means nothing. Made a following day appointment for 1400 which finished at 1615. 3 people came in for impromptu oil changes and walked out before I did. The over the phone quote was no where near the actual cost.

One of the best tire stores I’ve been too. Lobby is clean, rep was well groomed and polite, took about an hour and price was competitive to PepBoys which was the opposite end of the scale.

I somehow ran over a nail and had a flat tire so I took it to NTB, where I bought them, on Thursday evening… I was there around 6 and they close at 9. I go in and tell them what happened and they tell me that they can’t fix it until Saturday. SATURDAY??? It’s a plug, not a crazy repair. I told them that I live about an hour away so I can’t really drive on the donut that far, the guy in the back says «It’s not the safest option but you can do it»… wow really? I can promise that we won’t be buying tires from them again

I came here on 1÷26÷15. When I came, I called ahead of time to make an appointment. The guy that answered the phone said there were only two cars in line for an oil change and told me that he can make my appointment for 30 mins later and I’ll be in and out in no time. That was good news for me because I was in a rush. I had to get to work in a few hours. So after leaving the gym, I come by to drop my car off and I wait in the waiting room. 30 mins turned into an hour. That’s when I went up to the phone desk to inquire about my car. He said they were almost done. Frustrated, I go back to the waiting room. I sit there for another 30 mins and go to the front desk again to inquire about my car. He says they are going to bring my car out in a few minutes. I pay my bill and look at the recommended work they suggested which was a brake fluid flush of some sort. Something that he said was only recommended due to mileage. I then go back to the waiting room. Another 30 mins later, one of the workers ask me which car do I drive. By then I am completely annoyed and extremely livid. I tell him what car I drive and finally about 20 mins later, I get my car and I’m two hours late to work. Overall, I was at NTB for a little over 2 hours! The guy at the front desk didn’t even seem to care. He was on his cell phone. What kind of customer service is that???
Fast forward a month later and less than 1,000 miles driven, my oil light comes on. I have not taken my car to a mechanic since taking it to NTB and on their list of recommendations, it said nothing about an oil leak. A deal was going on for oil changes which included hose check, tire rotation, and fluid top offs. They did not top off fluids because a couple days later, my windshield fluid ran out. This is completely unacceptable. I plan on calling NTB tomorrow about this. If they dare even try to blame me for my oil light coming on, it’s going to be an issue and I will take my complaints to corporate. They need to fix this issue ASAP. I’m not going to damage my engine! I now don’t even feel safe driving my car.

Couldn’t help me out today but friendly on the phone when I called ahead. but generally where we take our cars around here for the basics or things we need done. overall okay service no complaints!

I was a loyal fan of NTB way back when it was called NTW. Back then they had a new approach where they gave you excellent service and even allowed you to watch every step they took to repair or replace parts on your car. The new NTB and this specific store has been questionable since day one for me. This has been 10 years and running. I regularly spend half a day in this store if I go for anything, including simple issues like a tire patch. They regularly make recommendations that are in their best interest instead of mine including ALWAYS recommending very expensive rotors for my car even though I may have just bought them and only need pads. In the past they claimed to have «found major» problems. Then I go to other places where they say something different or charge me significantly less for the same issue. They are not rude but they politely move you in the direction they want you to go instead of giving options.
Just the day before I wrote this, I went in after a couple years of avoiding this store like the plague. I needed an emergency brake repair done and they were supposed to be the only shop in town open late enough for me to fight evening traffic to get to on time. Now I did arrive around 7 pm so I expected to be way behind the line of folks I thought I would see in a store that was supposed to close at 9 pm. NOPE! The store was very empty; no cars in front parking spaces; no customers in the waiting room; no cars in bays; no mechanics in the bay area. Nope, just one very friendly woman at the counter who seemed surprised to see me 2 hours before they are supposed to close their doors. I was elated to park up front (not happening any other time) and walk-​in as the first person in line with 2 hours left. So she burst my bubble quickly by saying «No sorry, I have no mechanics available», after I asked if I could be helped. I thought I had made a mistake on the time they closed and actually began to apologize to her for the mistake. I then verified with her that her store did close at 9 pm right??? She said yes but repeated that her mechanics were gone. So I figured it was a slow day and she maybe had to make a call this specific day. So I let her know that I worked late hours and needed the latest appointment she had the next day since it was urgent. She said I could only get an appointment at 5:30 pm. I asked her if there was already a list of folks ahead of me for later times the next day. She politely said no. I gathered from her response and stare that she and this store had 5:30 pm as a regular cut off time so they could go home at 7 pm every day. Now it all became clear to me why I was so lucky. But still could not believe what I was experiencing. I asked a few more questions after she took my information for the 5:30 pm appointment and she slowly walked me to the door. I figured she was going to check out a car. NO, she walked me to the door at 7:15 pm, 1 hr and 45 mins before closing, then politely opened it for me to leave. I guess I asked too many questions. She was nice about it however, I was stuck between miffed and confusion by her approach. The next day I thought i would call in to make sure this was a policy. YEP, I talked to another guy on the phone who said the same thing claiming it was «A CORPORATE» problem. He went further to say that NTB was the only outfit in town that «forced» people to work that late. I was like «aaaaaaaah, YEAH dumba*$»! That’s what I would call a competitive advantage. I told him that I did understand his pain regarding staying open late if there are regularly no customers making appointments during this time, but that he and his corporation needed to adjust their posted store hours if so. I went further to say that his discomfort with how other outfits run their operation does not give him the right to arbitrarily change NTBs store hours because he doesn’t like it. He continued to debate but I could not take it anymore. He then asked me if I was going to keep my appointment at 5:30 pm. LOL!!!

Prices are high, their wait times are higher.
A few months ago I had gotten a new set of tires from this establishment. Only after calling to confirm online prices. This did not go smooth. The employee had said the online sale the company offered was not true, and they would not honor it. After speaking to a supervisor it came out that the employee was misinformed.
I decided to shrug it off and go to the store. Where again the same employee gave me issues. Once more after the manager corrected the other guy my truck was in the stand for some time.
After the lengthy install I was informed they thought my breaks needed to be replaced immediately and that they where worn and unsafe to ride… Funny thing is the weekend before I had put full sets of breaks on my vehicle.

Called them to get some pricing, was put on hold then when they got back on the phone, they asked for my number to call me back and they never called me!
Went in for a buy 3 get one free promotion as advertised on their website. The person that helped me quoted me $ 300 more than online. When asked why he said that I MUST buy a 1 year alignment plan, I MUST buy road hazard and a MUST buy lifetime rotations. I told him that I could buy it online and schedule an appointment without those options. He said go ahead and schedule it for a later date but if I want it now I need those items. I left and went to Costco and purchased 4 tires.

Repairs charges are amazingly outrageous. Attendant was professional, came out to get tire (screw puncture) from the trunk of the car. After approximately two hours, I went to pick up here are the repairs charges for one tire only.
Patch & balance $ 22.99
TPMS Repair kit $ 6.99 Total= $ 34.99
After clerk charged on my credit card, there was no courtesy to take the tire to the car compared to before.
One tire repair charges too much, service inconsistent.

Both front tires were replaced and both went flat on 66 the very next morning (maybe 10 hours after they were installed). I was extremely appreciative that the staff had stayed late to install the tires, but obviously something was done incorrectly. This could have turned into a potentially deadly situation but luckily it did not. I will say, they were pretty good about paying for the tow back and replacing the tires (again) without hassle.

Where to begin. First of all the reason I went was due to a great value on a all inclusive oil change for only $ 19.99. Made an appointment for 7pm the following day. They called the day of the appointment and said they were overbooked and it was the computers fault. I had to rescheule at an earlier time the next day. A friend had a flat tire on the day my appointment was cancedled so we drove to this location and was advised at 6pm that they were to busy to plug a small nail hole in a tire. It was only 6pm and they closed at 9pm. So went to Merchants a block away and they were great but warned about this location being very slow paced. The next day I arrived at 6pm as schedule and was told they were short staffed again and I would have to wait about 2 hours for an oil change. Later when I picked up the car, the washer fluid was not topped off even though the low fluid light was on when I dropped it off. The change oil warning was not reset. The person first charged a high price but then corrected it. I asked for the result of my 24 point inspections and he said the guy forgot to write it down but everything was good. I doubt it was even checked. By the time I left, I was not sure if my oil was even changed. With all of the scamers out there, it is hard to find a place you can trust. I would put this place on my do not trust list. Very slow service and seems to lack strong management.

This place is horrible! I took my car in for new tires and an oil change — I had an appointment. They told me I needed front and rear brake pads (which now I question whether I did or not). I waited 4 ½ hours and when the technician drove my car out, he had a collision with another vehicle! They are paying for all the damage. Worst part is, that when I drove the vehicle home, there was a scraping noise… back to Ntb I had to go the next day. They’re workmanship was terrible! I will never go back there. Did I mention that after they crashed my car, they gave it back to me with the plastic over the seat and the paper mats still in it? And my tire pressure sensor was on, had to go back in and ask then to fix it. First guy couldn’t do it, so another one had to fix it. More of my time wasted.

While they list brakes as a general service, I would not recommend anyone use this facility for anything other than tires. They really messed up my brake job and I’m still paying for it 11 months later. I had to fight for three months for them to replace the rotors which were either defective upon installation or they made a mistake with the install. Either way they should have fixed it; it wasn’t until I brought it into the dealership and then got it in writing that they admitted to making a mistake (3 months later). Just found out recently that the caliper needed to be replaced — and that they would charge me for labor, even though it’s still under warranty (but past 90 days labor warranty, apparently). After doing my research I found out it was actually cheaper to go elsewhere and pay for the caliper itself.

Well, I gave them two chances and won’t be going back anytime soon. The first time I made an appointment for an oil change, and went back two hours later to pick up my car. It was still sitting where I had left it. Their excuse? «We are busy.» Kind of defeats the point in taking appointments, don’t you think?
The second time I made an appointment for an oil change and alignment. I went to a couple of other stores and then noticed my car was already back in the parking lot, less than an hour later. Long story short, they had forgotten to do the alignment, but I was told «you can wait for an alignment but you will go to the end of the line and it will take about three hours.» See ya!

Good selection of tires but the up sales pressure and long wait times make the experience less than satisfying.
Make a day out of it!

Horrible management, horrible customer service, horrible explanations not worth their ridiculously high prices. They screwed up on my car then they tried to recharge me for labor when I had them fix the problem 2 days later. Also, be ready to wait a minimum of 5 hours for any service including a tire patch only.

The staff is somewhat friendly. however they seem to overcharge you. Costco down the road is cheaper. but they cracked the bumper of my car and failed to admit to it until i put up a fight (read my story there). it seems the only way to get new tires around here is to look for coupons from vendors that are having sales. or to know someone in the business. or else every store has its flaws

This location simply did not honor appointment. I would advise everyone to stay away. Here’s what happened: I called them at roughly 10:30 a.m. and found that they had the lowest price for the tire I wanted. I asked to make an appointment and was told to come in at 2:30. I came in at roughly 2:25 and was told that it would take at least until 9:00 p.m. When I asked why they had bothered to take the appointment in the first place, the manager started yelling at me. This is a terrible place .Stay away at all costs.