Olde Towne Auto Repair

I have been a customer for about 2 years. A neighbor recommended them to me. Ever time I have gone there they have fixed and diagnosed the problem correctly the first time. The prices are very reasonable and the shop is always busy. About a month ago my truck (247,000 miles) began to hesitate and the check engine light came on. I was able to limp it to Olde Towne Auto Repair and left it for them to look at. Bob said he would get back to me within 2 days to tell me what was going on. When he called me with the diagnosis I was shocked/​upset. Nothing to do with them, just real bad news. The head gasket was leaking and due to the mileage they would not fix it as he felt it was a waste of my money. Bob suggested a new crate motor from Jasper that the deal with. It would come with a 3 year 36 thousand mile warranty. Unfortunately I can not afford it at this time and limped it back home. The cost they quoted me was fair and inline with others if not cheaper. They put the engine on the computer to analyze it. Bob explained in great detail of the report and what it showed, giving me a copy for my records. Total charge for their work $ 87.39. They have a customer for life.

I emailed the shop early this week asking for a quote for a routine repair on my little car. Bob got right back to me, and I had the work done today. They really are as good as it gets — did the work as requested and estimated within the timeline they gave me and my car sounds so much happier. Many many thanks, and we’ll be back.

Great service and friendly people, prices are much better than jiffy lube on oil changes!

I started using OTAR about a year ago, when I decided to not use Curry’s any longer. I have been well satisfied with their ethics and service. I feel the work done to my car and truck has been of a high quality. Good service and fair pricing on all service performed. I highly recommend OTAR.

My wife and I were staying in Manassas on vacation visiting the sites around Manassas and Washington. On a Wednesday morning we left Manassas to to go to Mt. Vernon. About two miles out of the city our heat indicated came on. I pulled of the road and found the water coolant reservoir boiling. I found Olde Towne Auto Repair on Unilocal and cautiously drove after allowing engine to cool. Olde Towne told me they were busy but they would try to work me in. They called me a couple of hours later and told me the water pump was leaking and they could repair by 5:30. They did! And they were awesome. We retuned to our vacation and home over a thousand miles away. Thanks Olde Towne Auto.

Honest repair shop! Very knowledgable certified ASE mechanics that know what they are doing. They take the time to explain problems and solutions to you.

Old Town Auto has been our car repair shop for 30 years. They are the BEST in every respect.

I took my work van here after researching this place on Angie’s List. I’ve always been reluctant to take my cars to a mechanic because I’ve never really met a mechanic I could trust. This has actually made me research and learn how to do a decent amount of repairs. This time around my work van was vibrating and knocking when driving. I changed the ball joints (upper and lower), tie rods (inner and outer), wheel bearings, u-​joints, rotated and balance wheels, etc. STILL vibrated and knocked.
I finally gave in, dropped my work van off overnight at their shop and all in all the experience and cost was what I expected. I was charged about $ 840 to replace rear brakes, bearings, and rear trans axle gearbox. Finally the vibration and knock went away. Initially, they thought it was just the brakes and bearings, but ended up calling me to inform me of the additional work. I authorized it and everything was done the next day. They honored my Angie’s List coupon at the last minute and their work comes with a 12 month warranty or 12K miles (whichever comes first). It’s been a couple months now, so far so good. I’d take my vehicles here again if it was something beyond my capability.
Lastly, as for their customer service, I felt like they had explained everything efficiently and overall seemed honest and were upfront with their work.

First, let me start by saying that I always say I need to save the life of a good auto mechanic because they are so hard to find. The team at Olde Towne Auto are truly the best! From offering me a ride and a company car to, finding me a working seat belt for my Mustang at $ 200 dollars less than a new one. They are always friendly and easy to talk to. Once I had a brake issue the day after they fixed my brakes and they made sure to fix it right away and apologized for not fixing it all the way the first time. It was a simple loose hose. They alway take care of me and my families cars. People are people and we all make mistakes but they made it all better and I highly recommend them to anyone who is looking for good work, at a good price with great customer service. I also like seeing Zoey (the beautiful golden retriever that also works the customer service floor)

I have been using Olde Towne Auto Repair for about 1 year now. I take my Jeep to them for all the checkups and state inspections. So far I have not had any problems. They even let me use a shop car for free so that I did not have to sit at the shop all day waiting on the repairs.
Just recently, I started having issues with my tires. They are only 3 years old (tread still looks good) but I cannot keep air in them. At first I had to fill them up once a week. I took my Jeep to the shop to have them look for leaks (I thought that it wasn’t just a nail because all the tires were experiencing this issue) and for my normal vehicle checkup. When I paid they did not address the tires with me. They just said that they did not find anything wrong (no holes, nails, etc.). The next week, my driver’s side front tire went flat. I had to put my spare on. I called the shop and asked them to look at my tires again. This time they said that the rim is causing the issue. They used a sealant and told me that should fix the problem. After that, I had to fill up my tires periodically. Then this last weekend, my driver’s side back tire went flat. I used Unilocal and looked up another auto repair shop in the area. The other shop showed me that air was coming out in the place where Olde Towne had told me it was. The entire rim was blowing bubbles where they had sprayed soapy water to show me the area leaking. Air was even coming out of the stem on two of the tires. The new shop is sanding down my rims (to remove any built-​up rust) and will apply the sealant and install new stems where needed.
I have had good service at this shop up until this point. That is the only reason why they received three stars from me. I just am disappointed that they sent me on my way twice with tire issues. Because of this incident, I will be taking my vehicle to the other shop that I found from now on.

I went here to get a pre-​purchase inspection, and they politely told me not to spend the money on the inspection and just not buy the car I was considering. They were super-​friendly and went over all the reasons that the model I was looking at wasn’t a practical choice.
I appreciated their not getting me to spend the money first and then telling me the bad news.

I purchased a oil change in a silent auction in March an finally got around to using it. There service was very good. They seam to know there regulars, which is nice. I might come back.

This use to be a great place to bring your car for automotive repairs. They were very customer friendly and quite knowledgeable but lately the customer service has been awful. I am a repeat customer and now when I drop my car off I have to call them to find out information about it. I am extremly dissapointed in the poor customer service they are exhibiting. It is almost as if they feel the customer «owes» them something. Pretty awful.

I made the roadtrip from Chicago, IL to Manassas, VA a few weekends ago in my 2003 Jeep Liberty. At first, upon arrival to VA, I felt a sort of ‘resistance’ when I would turn and brake, but that went away. However, I would smell a faint burning smell whenever I was done driving. Since I don’t know this area, I did a search on Unilocal (thanks again Unilocal!) on ‘auto repair’ in Manassas, VA. Olde Town Auto Repair came up with great views.
Boy, am I glad I went.
I pulled into the repair shop around 930am on Saturday. I told the guy at the front desk that I made this long road trip, I had a spin out in a snow storm shortly after leaving Chicago, and now there is a burning smell. I asked him how much it would cost to just look at it. He asked me if I would like an oil change; that way, he wouldn’t be just charging me to ‘look at it’ without doing anything and they would check over the whole vehicle for me during the oil change. Sounds good.
He came back said that my rear brakes and rotaries were out and that it was metal and metal I was hearing and smelling. He estimated $ 450 and they could fix it right then for me. He was very informative, and even brought out my old brake pads to show me in comparsion what they looked like compared to the new ones they were installing.
Then he came back later on and informed me that the rotaries (?? or whatever they are called) are fine and they wouldn’t have to replace them. This was pretty awesome of them, because I have heard horror stores about repair shops that will do anything to stretch the labor hours. He could have easily just left it as is and gotten an extra $ 100 for labor.
$ 300 and 2.5 hours later, I have a fresh oil change, new brakes, and a peace of mine.

I am torn here. On the one hand, these guys seem to run a really professional shop, on the other hand, they really just f*ed up and I feel obligated to write about it.
I had them inspect a jeep that I was looking at buying, which I subsequently bought. 500 miles later in New York when going to register the car there (where I live), the jeep failed state inspection with both a leaking rear brake line and leaking front axle. Its a bad feeling when you put $ 10k down into a car that then fails inspection. Repairs cost $ 400 and I can kind of understand how they could maybe have missed it (a recent car wash could have washed away the drip marks), but probably necessary to relay this experience to others.
Again though, the other side of this is that these guys do seem very very competent, and I wish I could report only a good interaction with them. $ 400 of unknown repairs a week after buying a car though is not really a good thing though.

We’ve used Olde Town Auto Repair for several years. They’re as honest as the day is long and I’ve always been very pleased with the work.
They go above and beyond attempting to do repairs in the most economical way possible. Repairs have always been finished when promised.
Highly recommended!

Finding an honest mechanic feels like a minor miracle, these days. That’s probably why I have such a fondness for Olde Towne Auto Repair. They do everything, including state inspections. They’re quick, efficient, and the bill at the end was shockingly LESS than I expected to spend. Seriously, it’s a rare and beautiful thing.