The Home Depot

If ever you are in the paint department please ask for Selena. We just moved and I’ve been in twice to buy paint for the house and she happened to be the one helping us. Not only does she have amazing customer service but she helped out a Mom with four young kids by letting each of them make the paint I was buying. The second time in I only brought my 5 year old son and the store was kind of busy, but she still took the time between helping customers to let my son make the paint again. Great experience.

Pretty good place could use more help
At customer service desk. Special orders are a pain in butt to
Pick up. Good selection and rental trucks

Dameca in the flooring department at this store has tried very hard to fix the problems created by the Warrenton store. She has taken a lot of time to try to help us and make it right. We are still trying to find a solution to some other issues but so far the employees at this store in the flooring department have put forth a good effort. They seem to genuinely care and pay attention to what they are saying and doing. If I have to go to a Home Depot in the future I will drive the extra miles to this one. I would give 5 stars if I were just basing this on Dameca.

Until your corporation no longer permits assault rifles in the store, I will not shop at Home Depot anywhere. There are safer places to spend my money.

Awesome customer service. I stopped in to get some paint and to use my Veteran’s card to get my 10% discount. I learned that I can register my vet cards with my phone number and it will allow me to just give my phone number instead of always showing my card at each visit. The cashier informed me this at time of purchase. I will do this next time I come into Home Depot so that way I can avoid having to show my card each and every time.
Also the man who helped us at the paint counter was very helpful and was very knowledgeable.

I like this store and the selection.

Once again, no one to be found when looking for help. When we finally dragged the 13 year old guy working in lumbar over, he was worthless.

I am the first one to admit that I am not fond of big box hardware stores.
However, going to get two stupid keys cut should not be this complicated.
This morning, one of the guys in my office informed me that he had lost his key (again). So, I hopped in my car and went to Home Depot to get one for him and a spare cut, as I was out of them.
When I arrived, I found two greeters at the door, one of whom kindly directed me to the key counter. However, once I got to that corner of the store, there was no one to be found. I pressed the call button, stood around like an idiot, and looked for an employee to help me. No dice.
After I had been looking for someone for about ten minutes, I finally found a woman who volunteered to get the key-​cut guy for me. Five minutes after that, as I was getting ready to leave, he arrived on the scene. He puttered around, found two keys, and cut them for me, and then I paid and left.
Got back to the office to test the keys, and guess what? Neither of them worked at all. Not even close. They were just a bit too short, and it was impossible to open the lock with them.
So, I went back. Once again, the two greeters directed me to the customer service desk and found someone to help me. The lady who «helped» me simply snatched the keys out of my hands and gave me a refund. She did not employ any of these time-​tested customer service techniques, which might have improved my mood:
1. Apologize for the fact that the keys were way off.
2. Ask if I wanted a refund, or if they could fix the problem for me.
3. Offer a replacement for the poorly-​cut keys.
4. Care at all about the fact that I was fairly steamed at this point.
5. Seem to show any emotion whatsoever except for annoyance that I had interrupted her card game (really. They were playing cards in the office).
I worked in both food and customer service for eight years, and I have never been so disappointed in a store or restaurant before. Rarely have I encountered such shoddy customer service as I did today at this store — and not just from her, but also from pretty much everyone else in the store, save the greeters (and on that note, I know the economy’s bad, but why have two greeters working when you don’t even have enough floor employees? WTF?).
I will not be back. Ever.

I was in here last evening looking at gas grills and electric fireplaces — when I happen to stumble across a manned display for Christmas lights. HD was encouraging people to turn in their conventional Christmas lights for discounts off newer LED-​based Christmas lights — which require far less electricity.
If you bring in up to 5 strings of lights — they will recycle them — and you get a coupon for $ 3.00 off each of up to 5 LED Christmas products.
So I came back today with 5 strands of lights to turn in, collect my coupons, and buy some more environmentally friendly lights. However, I found that the Sylvania brand lights contain a warning called a «Proposition 65» warning about the wires in the light strands containing lead — and that it is recommended one wash their hands after handling these. Well, so much for making progress with making Christmas lights more environmentally friendly — they use less power but are toxic.
I pointed this out to the HD guys working the lights area — they were surprised. One of the guys called one of the electricians over — he was also surprised. One of them then went off to do a quick Google search and came back with some detailed information on Christmas tree lights. Some sources claim the amount of lead is negligible and should not be harmful — but then goes on to recommend the washing of one’s hands after handling these products.
Also of note, some products may not contain a Prop 65 warning — meaning they are not for sale in California — but most likely contain Lead. If they are manufactured in China — they most certainly do contain Lead — and in unknown quantities.
I ended up buying three LED Christmas lights products — I sure wish we could manufacture this stuff without any Lead!
Anyway, the HD guys went way out of their way to investigate and assist me!