US Post Office

Would give one star if I could. I called with a question about my package and the man wouldn’t even let me speak! I’m always receiving other people’s mail and judging by the other reviews I don’t understand how the manager is still employed /​this post office is still around. I’m going to look into what can be done because this is ridiculous. If you hate your job, QUIT! PLEASE QUIT. Miserable people. MISERABLEEEE!

Service was very slow. Also I went to pick up my package that they were not delivering to my home because they said my mailbox was blocked when it clearly WAS NOT because they were delivering our basic mail but not delivering my packages. The lady said the driver already left with my stuff and I asked I asked for a phone number to call them back if my package was not delivered AGAIN and she gave a faulty number that is disconnected. The funny thing is I knew the number was disconnected because I tried calling them earlier so I didn’t have to wait in a line but the number was not working and when I tried to show her that the number is disconnected she dismissed me and brought up the next person in line. Terrible customer service and providing false information is not good.

The worst post office I have been to in NOVA, dirty, unprofessional employees, parking is horrible and that’s not the worst, they won’t let you use the drop box for packages that have been pre stamped? They have a sign posted on the drop box that says, if you chose to use this box, we are not liable for the package to reach its destination. Bulls**t

I downloaded the Unilocal app specifically to leave this poor review for the Sudley post office.
If that doesn’t say enough, let me fill your ears. Recently moved to the 20 110 area, placed a forward of address, and it’s been hell ever since.
I receive every letter in a timely manor, without falter. However in FIVE months, this office has LOST THREE packages.
The system is flawed, they mark packages as «delivered» prior to delivery, which totally fucks your tracking.
First package they told me I was SOL and out 160 dollars– THIS IS HOW THEY KEEP YOUR MONEY AND WHY INSURANCE IS A JOKE.
Mailer pays for insurance, my package is marked for delivery PRIOR to actually being on my doorstep, package never shows, USPS is not liable as the package is not considered «lost» and has been «delivered»
That was 160 $ I lost
SECOND PACKAGE UNDELIVERED– I had to drive to a different town to pick up my package because the driver checked into a different depot then from where they left
At least I got the package, but Jesus, WHAT A SHITTY SYSTEM.
Today was THIRD PACKAGE UNDELIVERED, my package is NOT at the facility and «someone» will have to call me back.
What did they suggest? ask my neighbors if they saw a package
THANKS GUYS!

What a disrespectful employees they have! I called to ask about tracking information and the lady who answered was very rude and unhelpful. I don’t think anybody cares for customer service in Postal Office anymore.

Busy very busy but pleasant employees. Very helpful and quick. Great customer service.

As other reviewers have mentioned, parking sucks, the line is always to the door, and the attitudes of most employees leave much to be desired. My one reason for leaving a positive rating is Tim.
In my 3 years of using this location (PO Box and regular shipping needs), Tim has been the only employee who has consistently provided me and other USPS customers with exceptional service. He greets you with a warm smile, remembers your name, and is always willing to go above and beyond to assist you. He has demonstrated himself to be courteous, professional, friendly and readily available to answer any questions you may have.
If you happen to get anyone else at the counter, good luck! If you get Tim, trust me, you are in good hands!

The parking lot here is a total clusterf@@k. It’s small, one way road, and impossible to back in and out of when it’s busy and there are 100 cars in the parking lot, and connected to an access road that backs up in both directions trying to feed into one light.
That being said… they open at 9:00am and I was out the door at 8:53am. Yes, you read correctly, they opened early and had people out the door before they were technically even open. Score USPS!
I had to ship a package back to Amazon and of course got side tracked by the sparkling book of Harry Potter stamps. (Yes, I bought them.) I was literally in and out in about 6 minutes. You can’t beat that!
A lot of their services are provided by self checkout type machines which is probably convenient for some… I am not a fan. I chose to go to the actual human behind the counter. She was great. All smiles and clearly a morning person!

The postal employees at this location work very hard and always greet with a smile! I have been using this location for over 4 years now. The Post Office box area has always been clean and felt safe no matter the time of day I drop by for my mail. I have also mailed quite a few packages, envelopes and even bulk mailings for my previous employer. My only downfall that I could attribute to this location is that it is usually packed and the wait times can be interesting… to say the least.
Overall I would like to say I’ve had pleasant experiences with this location over the years and will continue to patronize this Post Office!