Best Buy

Yes I know that Best Buy is one of the only places in town to get your electronic needs, but there are still many competitors towards them. I know for a fact that there are only a few times that the store will not price match products and that’s only when it’s against some scummy no name place. Since getting the remodel last year, the store has become much nicer and open. The only down fall i can short them on is their lack of help sometimes. I know the employees are not mind readers so I can’t expect them to approach me as soon as I have a question about something.

Had a pair of Beats headphones to return that I got for Christmas (sealed in the box). I wanted to upgrade to a wireless noise cancellation pair. When I got to best buy someone from the very front desk (security area) put a sticker on the box and sent me to the service desk. I did not have the reciept, as they were a Christmas gift. The service desk woman called for a manager, and the manager Justin came over and assured me I could get a store credit. I told him I wanted to upgrade the headphones, so he brought me over to the headphone area and showed me some options, I chose the JBL at an additional $ 100 + dollars. When I went back to the service desk, the woman said she could not process the transaction, Justin was called and also said he could not help me because they had not sold those headphones in 6 months. I was frustrated that they told me no problem initially, showed me options, then back at the checkout told me they could not help me. I asked for another manager, and he told me he could not process the deal, and apologized that I got the wrong information from the previous manager. When I asked for the store Manager they said he was on vacation, and the second in charge was not in. Poor customer satisfaction. As I stood there there trying to get them to keep their word, I also had to listen to the manager talking on his walkie talkie saying that why was no other manager around to help me as he was called away from his lunch break to help me. Poor customer service.

Great service went in for a laptop, and was assisted by Gilbert. He took the time to really work with me and make sure I understood the process in purchasing and how not to buy more computer than I needed, great job great service, I see now why Best Buy is still around and others have faded away. I was also looking to upgrade my iPhone and end went to the cell phone section, where I was assisted by Joey, another demonstration of great customer service he worked out a great plan and they had the phone I was looking for in stock, he saved me a few dollars and gave me some cost saving solutions to stay in my budget yet get me exactly what I was looking for. The Best Buy at mall of New Hampshire satisfied all my shopping needs, my hat is off to the great staff there.

This Best Buy is a joke! I’ve been here on numerous occasions TV shopping, stood in home theater department to 45 minutes not being approached by a sale person once. When I asked questions I was treated as though I wasn’t going to make a purchase and didn’t know anything.
I finally ordered a TV through their phone customer service, everything went fine until we received the TV and it was cracked. Then the replacement TV was cracked. We were thrown back and forth from UPS to best buy and finally brought it into the store for a return.
The return desk told us to check the home theater depart while they process the two returns. Big shocker! No one approached us to help!
I will never shop best buy again, and I will make sure my surrounding circle of contacts knows about my experience here.

This Best Buy is located in Manchester NH attached to The mall of NH.
This best buy tends to be a bit busier than other stores because it’s attached to the mall. It is very busy during the holiday season and Parking is especially difficult!
As you enter the store your greeted by a store employee that says hello and welcome. Then asks if you need any help finding anything. This is very nice given the size of the store and the many different items they sell.
The store could be a bit more organized. As you walk the isles there are items scattered and in the wrong places. I believe this is due to the volume of the store.
For the most part the store employees were friendly and willing to help especially the greeter. The exception at this store is customer service. They were unfriendly and seemed annoyed.
Overall this is s decent Best buy, just remember to give extra time if shopping during the holidays!
Happy shopping!

Second time I’ve gone in within the past month. I find a product I have questions about, I find a staff member and say I have a question they tell me they will find someone else to help me. I wait around 10 – 20 minutes only to except the fact I’ve been blown off. Screw it I won’t but that 300.00 product cause I’m sure best buy makes enough that they don’t need my money!

Went into Best Buy last night to pick up some DVD’s. Now I don’t go in very often but I feel as every time I go in the store has moved itself around making what I would like to purchase harder to find. I like to get in and out of stores as fast as I can and find that this was not the case last night. In the end they still do a good job at the store and seem to always have what I want.

Went to buy some DVDs as a wedding gift for my friends. They had most of what I was looking for, and the staff was helpful. The labels on the DVD rack do need to change because it makes it look like they’re sorted by genre even though they’re actually sorted alphabetically.

Bought a new refrigerator from Best Buy on the last of January. It took me a few weeks before the property manager would install a line to supply water to the new unit. After installing the water line we found a puncture in one of the lines on the fridge. This happened 5 days outside of the return policy for the unit. I went back into the store and they promptly and politely said they would not do anything.
I went to the appliance department where they said that it would get fixed, I bought a service plan per the sales persons recommendation and setup a service appointment. I provided the part number to geek squad as it is a color coded tube with a number easy to find on the MFG website. They sent a tech out who told me he would have to order the part after waiting over a week for the appointment. I promptly told him that the part number was easily found and he ordered the part and setup another appointment for the following friday. I got home today to find the incorrect part number and called the 1800 geeksquad number. I provided them with the correct part number and they said they would order the part and setup a new appointment for the 28^th 2 months after the purchase date I still have a fridge that is not repaired.
I called the store and sat on hold for 37 minutes combine across 4 different calls while having been asked to hold and disconnected they finally put me through to the GM Chris who said he would follow up. I explained my issue and at no point did he display any empathy other than offering to expedite the service to my new refrigerator that to date has yet to function as it should have when purchased. The GM of the store minimized my issue by saying «Well the fried still works it is just the water and ice maker that do not work» I responded with «Correct, fighting to get a new product in the shape it should have been delivered with is frustrating» He explained he would not have an answer today and may not be able to do anything and rushed me off the phone as I am sure he had other things more important that myself.
This has been a horrid experience overall, not one single person has even tried to make an exception so far after a long line of me doing what I was asked and having continued bad experiences and being undermined on the phone with Geek Squad as well as with the GM. Overall a very poor experience worth telling others. I will update this if anything is actually done to address the issue but as of right now I can take my money elsewhere.

Best Buy’s lousy customer service! Pay half the cost as a deposit to hold the item. Arrive at the store to find they sold out from under you! Sorry there is nothing we can do. No rain check and it will take 72 hrs starting Monday to refund your money!
No iPad or the money we paid! What do we do now?
Thanks for nothing Best Buy Manchester, NH!!!

This is the Best Buy Mobile that’s just a few stores down from the actual Best Buy within the Mall. I came here last week looking to upgrade my phone. I was very disappointed after standing inside the regular best buy for a good 10 minutes and wasn’t even acknowledged so i walked to this one. I was also disappointed because they seem to be very busy with customers and no one else on the floor to check in on customers or let them know roughly what the waiting time was. Again, this time i waited nearly 20 minutes and finally left.
one of the sales associate finally asked what i needed help with. I told her to upgrade a phone. she told me to wait about 20 minutes before someone was available. Just then, another customer sitting on the bench got up and yelled at her because he’s already waited and thought i was next. She tried to calm him down and asked what was he waiting for. When he told her he was waiting for another associate, who just happen to helped another customer, he got very upset. She informed him that he was next and that she was still helping another customer, and that while they were waiting for things to update, she helped someone else to get the lines going. I thought that was good, but because it wasn’t communicated properly, it felt as if one was ignored.
There needs to be a better system, especially when it’s busy.

Don’t buy appliances here unless you plan on driving it away yourself. The delivery department is incompetent and unprofessional. They do not honor the promises of the sales people and are rude about it. «I’m not moving that because Best Buy won’t pay my hospital bill.» Go to the Nashua store. Their people actually give a rip and take time to ask questions and explain things.

Nice store and clean. The staff aren’t to bad. They have a huge selection. The prices sometimes are a little high. I always come here and I recommend you do they same for any needs of entertainment.

I was in Best Buy in Manchester NH yesterday to buy a computer monitor that was on sale. I had a gift card at home and explained to employee I would come back the next day. When I arrived the next day the price was $ 50 more. A different employee then tells me that price was a one day sale ONLY and he would not honor it. Best Buy is not the best buy anymore. They are going under and you should only go there to compare things when buying on the internet.

Worst experience ever with the team handling phone service! Went in to look to add another line and when the sales guy was explaining the details of the plan he looked like he didn’t want to help and even let out s siah… I couldn’t understand at all his explanation and think he is completely incompetent of proving info on a service! Finally left and went to AT&T and they were much more helpful at explaining what I needed in less than 5 min! Sorry best buy but hire some new employees!

What? Best Buy does Auto Detailing? That is what everyone at work said when I mentioned it.
Do they perform a decent job? YES!
Gotta be expensive… right? NO! How does 80 Bucks sound for a full interior cleaning including windows, nooks and crannies and shampoo of carpets? Awesome…
My 3 kids have left a trail of French Fry Juice, crumbs, pieces, stains, DNA, who-​knows-​what. Lets get down to it and say that if I was trapped in this car I could suck the food out of the interior to survive for a month… Including Liquids! Gross.
Could they get all the stains out, nah. Was I expecting that? No way. Too much ground in grime. What I got was a decent cleaning at an affordable rate.
Go to the side where they install car starters, stereos etc and talk with them. Go Geek Squad!

I’ve been looking for a fridge to replace my current fridge for quite a while now. I finally found the fridge I wanted on the website that would fit my 30″ slot between my cabinets a whirlpool, top freezer bottom fridge with water dispenser in the door… Best Buy made no claims about having this fridge in stock on the website infact it was listed as a special order
. In anycase I took a spin down to best buy to see if by chance they might have one on display. It was a no-​go. Not on Display and Not in stock. I’m not going to place a special order for a for a fridge i’ve never seen in person…
In any event the sales associate I was talking to who was making every attempt to be helpful showed me another refrigerator (an LG french door that was very nice also)…
I left the store thinking this fridge would do the trick. Went around to other shops nearby to look to see if there was any better pricing. Best Buy was the cheapest. So decided to bring the man my business. Back at the store the clerk was not able to locate one in stock at his warehouse facility, a 6 week wait. What else have you got to show me… in that style — nothing. I asked about purchasing the floor model and he said that was not an option because he needed to show that model to other potential customers. Certainly I’m no expert, but if someones offering to buy your floor model at the full retail price that should be a no brainer but i’m not going to argue. Sorry Best Buy to save a lousy $ 50 i was not interested in waiting 6 weeks, I took my business to Barron’s Major Brand Appliances who had the appliance in stock. The fridge is in stock and will be delivered for free this week.
Long and the short. The associates are helpful, the prices from what I could find are the cheapest around, and if you want to wait 6 weeks for something that they have on the floor to save 50 then shop here. I’m more of an I want it NOW person (especially when you had one on the FLOOR that you wouldn’t sell me)… :P

Simply put they have the numbers, but only because they are nearly the only game in town that does it all under one doorway. The store is a mess, and the staff only approach you when you DON’T need any help. How do they do it? The moment I have a genuine question, they vanish like a fart in the wind.
Their prices are ok. Not cheap but not expensive either. God forbid you want the «hot thing of the moment» because they have a backorder system that clearly states their corporate philosophy of «Minions and faceless rabble… Where else are you going to go?» I will make the drive to a game store, followed by a trip to an actual Apple Store, and so on, to avoid this place. As always, go only if you have NO other choice.

If your willing to deal with crazy lines at the check out, then its worth the wait some times. Can buy most items they have online for much cheaper prices.

My interest with Best Buy began in the mid 1990s. At that time, I lived in Upstate NY and Best Buy was GROWING, but not yet in the Northeast. I knew Best Buy had great prices and an awesome selection of electronics, music, and movies. In the mid 1990s, I traveled to the closest Best Buy located in Wilmington, DE (another tax free state) to do some shopping. I was very impressed! There were other electronics chains such as Circuit City, The Wiz, PC Richard & Son, Lechmere, Service Merchandise, and Silo already in the northeast, where I bought most of my electronics, video games, movies, and music. Since 1993, I used to take several day long shopping trips from NY to NH to beat the 8% NY sales tax. I stocked up on lots of electronics from Circuit City (still here today), Lechmere, Caldor (in Bedford), and other stores. GAS WAS CHEAP back then, which made the long shopping trips so worth it.
In 1998, Best Buy announced the opening of several new stores in the Boston area including a new Best Buy at the Mall of NH. I stayed informed buying a copy of the Boston Globe, so I could see the Grand Opening flyer. James Taylor had a concert in Boston to kick off the grand openings. I made the 145 mile trek from NY via mountainous backroads to this Best Buy at the Mall of NH. I spent a lot of moola buying lots of music, movies, software, and other cool electronic toys, all tax free!
PRESENT: Today, I shop here only if I can get the best deal in the area. I always price compare. I’ve bought most of my digital cameras from this Best Buy store (536) and lots of CDs and DVDs. My buddy just bought his 52″ plasma 1080p HDTV from Best Buy, and now he’s the man!
I use my Best Buy Reward Zone Card (free to join!) every time. For every 250 points (or $ 1/​pt), you get a $ 5 certificate! I get coupons in the mail all the time, which has saved me lots of moola, especially on the digital cameras, a 12% discount. The price match policy is also honored when I bring in a competitor ad (Circuit City) with a lower price. The Black Friday sales are insane and I’ve gotten many unbelievable deals over the years.
My only quirk is that the cashiers will try to enroll you in a magazine subscription. No thanks! Two years ago, I began receiving Sports Illustrated and when I was cancelling the subscription, I found out a different Best Buy (in Little Rock, AR-​BOOO!!!) signed me up against my wishes. But with the prices and great selections at Best Buy, I’m steering myself towards saying that: «I’m a Best Buy kind of guy.» One of my Unilocal buddies says that all the time.