Big Y World Class Market

This grocery store has some great varieties of their own food and it has some great prices in town you can find in many aisles around. You can buy one, get one free for something you want. This store opens an hour earlier than many other Big Y locations (6 A.M.). Wow! Isn’t it better than the local Stop & Shop? It is way better than any other supermarkets in our area.
Food: 5 Stars — Their own pizza is very good! Grinders! Rotisserie Chicken! and so many are so good in their own Café! Bakery gives it the same. Oh really! that counts. BTW, Soups are also good. I want some chicken noodle, please!
Atmosphere: 4.5 Stars
Bathrooms: 5 Stars
Pharmacy: 5 Stars
My family went there for a long time. We use it for most of their experiences. It’s good to bring your Big Y gift card to save your time and of course, your money! If you want to shop better and save more time, Big Y has you covered for everything you want.
I’d recommend this location for the residents. A top-​notch supermarket!

I’m a supporter of locally owned businesses and have been loyal to Big Y for many many years.
I recently moved to the area from Rocky Hill. I was shocked when I walked into the Manchester Big Y. It’s not even close to the same caliber as the Rocky Hill store. The RH store has a dedicated health/​organic section. Outside of this, the produce & deli selections are so much better in RH. They offer more prepared foods. The RH store is cleaner and better organized. It’s shocking how different these two stores are. I hope big Y invests in the Manchester store. I will not go there anymore. The stop and shop down the street is 1000% better than Manchester Big Y. Stop & Shop has a dedicated health/​organic section which is phenomenal and also has self checkouts which is extremely convenient. Often times, the Manchester big Y has long lines and very few registers open. It needs an overhaul.

Love this Big Y. It is a breath of fresh air, compared to other grocery stores. The check out people are friendly, nice, can speak English and are actually awake! They have good sales often, and in fact, now beat out Shop Rite. The only pain is the parking lot. Have gotten into an accident here and have seen other people do the same. No easy way in or out. Still, all in all, it is worth going here. The management is always hard at work, too.

The store itself is very clean, employees are always pleasant and it’s very easy to find the things you need. I only give it a 3 star because every time I use the fish market I have to wait a minimum of 20 minutes. They are very understaffed, only having one worker during peak hours it’s a horrible idea. Since they also prepare dinners they neglect the customers waiting for fresh uncooked fish. Every time I am at the counter I see customers leave upset because they have been waiting and the worker behind the counter didn’t even say hi. They Just keep working on the dinner orders.

TRYING to call Big Y FISH DEPT, and NOBODY ANSWERS!
(5) FIVE times and it rings and rings so we called the pharmacy only to have it happen again.
They have great chicken salad and the fish dinner to go is great, if you can get them to pick up the PHONE!

i used to go here all the time, i never used to go to stop and shop ever. BUT. the prices have gone up and stop and shop is cheaper. for almost everything. i do go here for the bakery though. its wayyyyy better than anywhere else around!

This is a grocery store that works hard at making everyone’s experience a positive one, from start till end… I know this because I often see Corporate Management assessing the store, department by department. So, I know Corporate does care!
One area I’d like to address is their «World Class Employee» logo, which is a sign located above the entrances. I do expect to have a world class experience especially with their employees, no matter if they are a front end supervisor, cashier, produce clerk or florist manager.
On many occasions, I felt I was not all welcomed by: The Produce Manager at The Big Y in Manchester, as well as the Front End Supervisor, and Florist Manager. You know, sometimes a little smile goes a long way as you walk past them, or a nicer reaction to my question about where a product is in produce would go a long way in how customers should be treated.
I mean if you really don’t like working at Big Y, then there’s the door!!! I do have to say on the other hand, the majority of their employees are very nice and caring!!!
If these people can have a little more «World Class» in them, it would definitely make Big Y stand above all other grocery stores in terms of customer and employee relationships.

While visiting the Hartford area on business I had the pleasure of shopping for the week at Big Y while staying at the local ESA. I found the store to be bright and very well stocked with everything I needed for my stay.
The prices where comparable to our Kroger in Atlanta with many of the same name brand.
The staff was friendly and eager to answer all my questions.
Not sure why some reviews had negative remarks as I found my experience to be what I would expect from a big box grocery store.

What I love about big y. Buy one get 2 free. How do you pass up any of the bargins they offer at this time of the year. Coupled with coupons and the silver card or gold coins. All I can say is brown eggs 18 count… free! The store is clean the customer service decent and the supply, quality, and standards of this place is wonderful. I often shop at several different stores but when it comes to bargains Big Y is my go to spot,. for buy one get on free. The shrimp and lobster meat deals are spot on. I find the prices to be comparable to stop and shop. They also have the cheap generic foods (value lable) which aren’t bad

Not impressed. I came to Big Y today for the first time in a while since I had some Manchester meetings close by. I lived down the street for 3 years and recall this store being my main destination for grocery shopping — mainly because it was convenient and I didn’t feel like driving longer than three minutes.
Now, living and shopping elsewhere for over a year, I can safely give a resounding MEH. Karin D’s review is spot on — the store is filled with so much packaged junk and doesn’t have many of the healthier/​organic options I usually stock up on. My neighborhood independent grocer has better options. It’s probably ¹⁄₁₆^th of the size of big Y but I can come out with everything from almond milk and gluten free cereal to fish sauce and homemade kimchi.
Not to mention — of all the grocery chains (except health food stores), Big Y is the most expensive one I’ve come across. Because I shopped there way too often in the past, I have so many dang silver coins that serve as their coupons. Anyone want ‘em?
If you’re going to shop at Big Y, at least take advantage of the coupons & coins! You’ll save a pretty penny. Otherwise, unless I’m in a time crunch and it’s the only grocery nearby, I opt to stay away.

I love Big Y. I have been there to Manchester Big Y with my family for an long time.
The United Bank Branch was Excellent, The Sandwich Shop was Great, The Pizza Shop was Excellent, The Grocery Aisles was Great, The Cashiers was Very Good, The Staff was Very Good, The Café was Great, The Big Y Pharmacy was Great, The Customer Service was Very Good, The Bathrooms was Very Good, The Prices was Great, The Foods was Great, The Drinks was Very Good, The Little Y Kids Club was OK but Kids Stuff, The Location was Excellent and then, The Express Savings Club Card was Great.
My Favorite parts are The United Bank (Big Y Branch) — used to be Rockville Bank, The Sandwich and Pizza Shop, Big Y Pharmacy, and The Big Y Café because it was the best for our community from the family.

Best grocery store around! Great sales and friendly staff.

Slightly pricier than your average grocery store, you have to be a bit careful going here. However, you can find some amazing deals, especially if you get one of the BIG Y Cards (guaranteed to save you money, so get one if you go here). This is the only place I’ve ever seen have a buy one get one on frozen shrimp (great by the way). The produce has been well stocked every time I’ve been here. That means, with some patience, you can find some really fresh stuff here.
The staff here ranges from incredibly knowledgable and friendly to down right rude… but I’ve complained, and gotten genuine appologies and an improvement in service the next few times, so kudos for not just ignoring the problems.

I’m always impressed with this place because they have tons of stuff. And the deli/​fast food area has tons of stuff-​made to order grinders, friend chicken, pizza, etc – but be sure to order at least a half hour before closing because they clean up early – I learned that the hard way when I arrived 10 min before they were scheduled to close and they didn’t have any pizza left… although if I went to a pizza restaurant with 10 min left they would make me one… funny how that works.
This place has good sales but its one of those bigger places that charges a premium for the non-​sale items to make up for all their services. However, I think its time to consider putting some of that money towards a bathroom renovation, there was feces on the wall in the ladies room. Even the restroom at Sams Club is cleaner than that, people!

I only hit up Big Y if they are running a really great sale. Otherwise everything is extremely overpriced. Also noted is that every time they have broccoli on sale, it is going bad. Maybe that’s why they put it on sale? In terms of aesthetics, cleanliness, lighting, all of the grocery stores around here seem to be on the same level (except for Shop Rite which is far worse).
Check out the bakery though. Their European layer cakes are to die for.

Generally more expensive than your average grocery store, unless you have a Big Y card and hit a pretty descent sale. I stopped by the other day to turn in some Big Y coins for movie passes, and I must say that the lady at the customer service desk had a little too much attitude. Unless your just picking up a few things, I’d do my major grocery shopping elsewhere.

Only worth it when they’re running the buy 1 get 3 free sales. Otherwise, everything is over priced and you’re paying for the signs and displays.

This has got to be one of the worst supermarkets ever. I have heard that they were ‘better’ a few decades ago, but they have definitely ‘jumped the Shark’ and should just go away.
They call themselves a «World CLASS Market»… BUT… yet they have almost no imports (btw, Shaw’s and Highland Park market are great for imports!)
The couple of times I’ve made the mistake of stopping at this store (only becuz i was in the area shopping for something else) I went in hoping to be wowed by their «WORLD CLASS» status… but I could not even find what I was looking for.
The store was dirty-​ish, lighting was bad, the produce looked unimpressive, as did everything else.
Sorry, but I am not a fan.
It is more like the «BIg Y would I shop here?»