Kerner’s Car Wash

[Continued from previous posting] BAFFLED– at what this guy just said to me, I said «so where is your manager?» And he responded that the manager was on vacation in Florida and he would talk to him about my case upon his return. I then said; «Wait so you mean to tell me you don’t have the authority to make right by me here?» to which he responded «No, I’m the owner, I can do whatever I want! But I hired someone to deal with this and-​» I said «Sir, don’t you think being a good owner that you should step up when your manager is on vacation and take over the role of handling customers with bad experiences such as myself?» And he said «No, that’s why I hired someone, so I don’t have to deal with this.» I then was just so disgusted by the whole conversation that I decided to leave. Before moving I said to him «based on your attitude I get the vibe that you never want to see me again, which is fine, if you want to lose a customer today you will never see me in here again if you just don’t at least TRY to do right by me today in some way» and he interrupted me to say «you’re right I never want to see you again and you should get out.» I was appalled by this as I’ve never been spoken to like that by someone that based on the quality and looks of their facility seems like they should be practically begging for customers, and here he is pretending him and his crew aren’t at fault for anything and is completely letting go of one. I then informed him that he was extremely unprofessional, and unfit to run a business– and I left.
I really didn’t want to write this review, and wouldn’t have if the owner weren’t such a rude, unprofessional, disgusting individual.
If you know what’s good for you, you won’t EVER go to Kerner’s Car wash in Manchester, New Hampshire. And if you still think you should go there, just remember what $ 80 got me (2 stolen items and a chip in my door) and keep in mind that you’d be putting your money in the pockets of a cold hearted man who doesn’t appreciate you as a customer.

I now know where NOT to go for a carwash, especially a detail. I wish I never came here.
At first, everyone seems nice. Maybe most of the staff is actually pretty genuine, but some of them take things from your car, and the owner himself doesn’t know how to treat a customer.
I paid $ 40.00 for an Express Wax and $ 40.00 for an «Interior Express». So it came to a total of $ 80 that it cost me for this place to try and rob me. After about an hour and a half or so of waiting (which was fine, I wasn’t in a rush) I get out and see my car and it actually looked pretty good. The first thing I noticed is the front bumper looked like it had some dirt or mud splash on it. I was more interested in the inside of the car so I didn’t look at it closely enough to know if it was old and they just didn’t get it off or new and they didn’t return it to me 100% clean. Either way, I didn’t say anything to them about it, I didn’t mind at first. I got into my car, and they actually did a great job. But before long the first thing I noticed was my sunglasses were now on the passenger seat instead of in the center console. (Where, the day before when I stopped in to make the appointment for today I spoke to who I was told was a manager and I explicitly told him I didn’t want anyone going in the center console, glovebox or trunk.) so I opened my center console to find my iPhone wire missing from its USB port. An employee happened to walk passed me and asked how I like the car, I told him it was good but that my iPhone charger was missing and asked if he could look for it for me. He did go check for it and on his way back in even said «a white one?». He brought it back out and asked if that was it to which it was, and I thanked him for it and got back in my car. Then I just opened my center console again to reorganize in there again and noticed that my lighter was missing too! I remembered which lighter was missing because of the logo it had on it. Now I know, it’s just a lighter. I would have easily let the lighter slide if it wasn’t for the phone charger as well. So I get back out of my car and I found the guy again and told him my lighter was missing now as well. He ran back to ‘check’ in the wash bay. As I followed him over there I came across the guy I was speaking to earlier. He was actually a good guy and tried to talk to me about it. The guy ran back and gave me the lighter. To which I grabbed it and didn’t give any further hard time and just left. It wasn’t until being almost home that I noticed my carpet floor mats were on top of my rubber weather floor mats so I pulled over in a gas station to fix them.
As I went to go fix my passenger seat mats I now noticed a chip on my passenger side door. As soon as I was done fixing my mats I took a picture of the chip and got back in my car and drove back to Kerner’s. On my way back I received a call back from the ‘Owner’ who says he can’t find anything on the cameras of them ‘stealing’ from my car… I’m not even going to get into that. At this point, I wanted to address the fresh chip on my car more so than anything else. Once I got there in person, I shook hands with the owner and tried to make nice and we left the front office space to go check the cameras at the wash Bay Area. At that point I reminded him about the chip on my car and asked him to come see it. I told him how I’m leading my vehicle and would like to have returned it in pristine condition– to which he sarcastically responded «OOHH A CHIPPED LEASE». Trying to be nice, I let this go without saying anything about it, and he goes on to try and tell me that I got that chip from a rock or something while driving– no I didn’t.
I told him I just wanted to go watch the video. On the way over to the monitor he tried to tell me of how minimal the cost of the missing items were so it shouldn’t be taken so highly. And to be quite honest with you it’s got nothing to do with the cost of the items! I had to ask for them back, that is unacceptable! But mostly I wanted to watch the video over the dent. After a few minutes into watching the video I realized I was about to go watch a 1 and a half hour video when I was really no longer even interested in the missing items, as I’d gotten them back. I told the manager I wasn’t trying to be a hard time and that I was willing to compromise with him over both the missing items AND the chip on the door. I reminded him that this was my first time being at this car wash and that he can make right by a first time customer with a poor experience by at least so much as offering me some type of coupon or something for next time if he wanted to retain me as a customer and this could be over with. He then told me that he doesn’t deal with customers! And went on to say that this very reason is why he hires people such as managers to work for him so that he doesn’t have to deal with this kind of thing. Then proceeded to say «If you had a business, you’d understand.» But wait, theres more! See new post

I drove from Erie, PA to Manchester during a snow storm in sub zero temperatures. My car had a ton of ice in the wheel wells and they did everything they could to remove it.

If anyone got bubbles in their tires from their automatic carwash, please contact me!

Sorry to say this place has gone quite a but downhill. Came in for power steering fluid change. I was the only customer for an hour. Instead if working on my vehicle, all the workers decided to get involved in helping apparent buddy remove his truck tire (and air brush it, sending dust blowing off truck into garage) from his sewage treatment truck. Since they did not have the proper tools and this is not what this business is for, all the employees were using their hands to manipulate the heavy rear truck tire. Also, this maneuver totally blocked the entrance to the bays.
After waiting, I asked if anyone was working on my vehicle. Oh yeah, yours is done, I was told. Yet it was in the bay with hood up, and I was as waiting.
In addition to aforementioned, bad vibe.

I went to the Kerner’s Car Wash on Second St in Manchester. I attempted to use my debit car to buy an $ 11.00 car wash. Put it in several times. Didn’t work. So I used my credit card. It worked. Later when balancing my checkbook and credit card I realized they charged me twice. I called and was told by a woman that the owner was away and she didn’t have the authority to refund my credit card or debit. But she could send me a check for one of the charges. I’ve waited since ²⁄₂₅ and still nothing. It’s ³⁄₁₇. So I called again. Got hung up on first time and left on hold the second time. Do yourself a favor. DON’T GO THERE!

Mainly had some time on my hands this mourning & decided to stop in & vacume out my car being as it had been SOOO very long since the last time I did it. Wound up getting a full wash while I was there & was quite happy with how it turned out & had no issues what-​so-​ever.

Stay away! Brought my car in for an oil change and left with my car making a terrible noise. I returned and they refused to take responsibility for the problem. They said they believed my AC compressor was about to go and it was purely a coincidence it happened when I got my oil changed. They would not listen to a word I said when I adamantly told them the noise was a result of their negligence. My words were disregarded and brushed off and I was turned away. As it turned out, they hadn’t replaced the bolts in the skid plate after changing the oil and it was rubbing on the compressor. I had to return to Kerner’s a third time in order to get them to finally replace the bolts. I didn’t receive one word of apology. If they can’t manage to complete the process when changing oil, that’s a serious problem.

a little awkward to get in and out as beech is one way and they are on the corner next to McD’s Wash was excellent and they have good options. competitive pricing.

Took my car to get an oil change at the Merrimack New Hampshire location and they broke the oil plug and refused to fix it. They said how do they know that another oil change place didn’t break it. Had to take my car to Toyota of Nashua to pay for a new $ 30 part. I also read another review that they completely messed up guys paint job on his car in the car wash. They wouldn’t give him any money because they said that they are not liable. I understand the non-​liability practice but how can a business say that they are not liable for their own dirty brushes? Save your self money and aggravation and go somewhere else

I brought my fiancees car in to get detailed over the weekend and the shop did a great job with the detail I was just a little unhappy about the way we were charged. Kerner’s website specifies $ 130 for a full detail for a regular car, which is what I expected. They also have a little caveat on there that excessive dirt, pet hair, larger vehicles etc… are an additional charge — I did not expect I would be charged extra. When I went to pick up the vehicle he informed me as I was about to pay that not only was the detail itself $ 140 (not $ 130) but we were charged an additional $ 20 for the amount of dog hair in the vehicle. I would have thought normal business practice would have been to look over the vehicle before doing the work and calling with additional charges. I was considering bringing my vehicle there when I saw the work they did — but will be looking elsewhere as I am too put off by the way they tacked on the extra $ 20 after the job was complete.
Then to top it off, while I was still happy with the work they did and the billing issue hadn’t quite gotten to me yet, I went to use the self service bay and the credit/​debit card reader on both did not work.

Since there is no way to contact this company via e-​mail I will use this venue to vent about my experience. I visited their facility on Second St. in Manchester. I wanted to use the self wash bay rather than the touchless bay. It is $ 3.50 for 4 minutes and 12 seconds of washing rinsing etc. I was going to spend at least $ 7 today but because all of the debit card readers in the bays didn’t work I tried to use cash but two of the 4 dollar bills I had were rejected by the machine I went to use the bill changers and found that all of those were also not working and there was no one on site to help. I find it hard to believe that a business would be so uncaring of their customers that they would let their equipment fall into such dis-​repair and not be concerned enough to care about the needs of their customers. Also there were at least two other customers that had the same issue I had, they gave up and left, I did have enough change to get one wash for my car, (it didn’t do a very good job), needless to say I’ll never go back to Kerners, if they don’t care about their customers why should I care about them.

This is a great car wash, go there often and always get a great car wash!