Lachance Plumbing & Heating

My water heater was leaking, I was mopping the floor five times a day. I requested a quote from lachance and they provided me a quote with no information regarding the water heater. No make, model, or any information besides «indirect water heater». I followed up because I wanted to know what they were proposing to install and I was told they didn’t have time to address such specific questions because they were dealing with real emergencies, and I should seek help from other contractors.
This seems extremely shady to me and I wanted to let people know.
FYI– they quoted changing my electric tank to a gas tank with the vent without coming out and when I got three quotes from licensed contractors, Lachances price was the highest by far.
Feel free to contact me with questions through Unilocal

I own a multifamily in Manchester and called Lachance for a service call for my second floor tenants because their radiators were not getting warm. Lachance was very quick in scheduling the service for the next day. I told them that I own the bldg and I cannot be there but my tenants will let the technician in. I followed up with my tenant the evening of the scheduled date (because Lachance never called me again) and was told the technician simply opened the vents on the radiators and no parts were used. I then received a bill from Lachance for a service call fee and a part. I verified again with the tenant AGAIN that no parts were used, and have since inspected the parts in the unit and can clearly see they are not new. I sent Lachance a letter (with my check to cover the entire service fee minus the part) to explain the situation. Ive gotten no response other than «past due» invoices showing a balance for the part. I called today to follow up and was spoken to rudely and told that they «did too» use a part and were going to fight me in court. I would not recommend using them, and in fact would recommend warning others about how this company basically steals money from customers by charging for unused parts.

I called after hours about a new leak at the top of the water tank part of the furnace they installed 3 years ago. They blew me off. Rudely. They refused even to come out and look at it. I pointed out the great reviews and said I would put a bad review on here, and she said, «Someone will call you.» They never did. Chris Talas came out and he did the warranteed replacement the next day.

I discovered my hot water heater (tank) was leaking on Saturday night. In my experience once they being leaking they don’t miraculously fix themselves. I called and left a message with Lachance on Sunday morning at around 8:45am. At 9am I got a call back and on Monday morning by 10:30am I had a brand new water heater.
Could they have been a little cheaper… sure. More importantly, they were responsive, on-​time, knowledgable and extremely competent.

I am a graduate student in the Widwest who owns property in New Hampshire where my brother and mother reside in. I got a phone call in the middle of the night regarding a frozen water pipe that burst and because the water had to be shut off my family was suddenly left without both water and heat in the middle of a frigid winter. One phone call, despite a very busy schedule, and they showed up almost immediately fixed the pipe, turned the heat and water back on, and gave me some great information to give to my insurance agent. Thank you Lachance you turned a miserable situation into a fleeting memory.

Installed a heating system. Still under warranty. So far have had to wait more than 48 hours in each of the 3 «no heat» situations. Employees are great, better than what the company deserves. Wouldn’t recommend company for installs as it reluctantly honors warranties. Being «squeezed in» for an appointment.

I’ve had work done by Lachance plumbing 4 times over the past 3 years and they are always good: affordable, prompt and effective. They’ve replaced our water heater, fixed a burst pipe during the cold days of winter and smaller work with plumbing. Highly recommended.