Massage Envy

Fantastic place! Clean, inviting, friendly staff. They do have a membership program and ask if you would like to sign up but I did not. My therapist was sweet, caring, thorough and smart. I left feeling great. I’ve been to other spas and this is by far my favorite. Nice places in the area for lunch and a quiet, calming waiting room. I was offered and nice warm neck wrap and some water while I waited. Celebrity treatment! I was given my full time which is 50 minutes and it was worth every cent. I feel like the only ‘bad’ reviews of this place are people who don’t like being talked into a membership. Just let the front desk know you’re not interested, it’s not that hard. They are prompt, knowledgeable and very caring toward everyone. I would love to go back and try their hot stone massage. My massage therapist stretched my joints and no one has ever done that for me before and then she offered and face massage which I have had to pay extra for in other spas! I would highly suggest this place! Everything was perfect!

Everyone is super sweet here. Clean, simple. No bells and whistles. Which is fine. Maura has been my therapist and she’s amazing. Magic fingers. The bathrooms are big and clean. You can bring your own lotion and music. Been a client for a year and have been very happy.

I have a massage here 1 – 2 times a month. Michelle does a wonderful job and always tailors my treatment based on my needs. Highly recommended!

Referred to massage Envy from a chiropractor for a sports injury booked an appointment with massage therapist Shane. Drove over 45 minutes to set appointment. Melissa the receptionist had me for the SPECIAL NEW PATIENT pricing and I had to pay in advance. when you enter Massage Envy a person brings you in a room to fill out a form and tries to push the membership deal on you… I clearly refused to join a membership before even getting a massage.
The manager told me the only way I could have my new introductory special was only if I bought a package and did not allow me to get a massage. Then she refunded my credit card because I did not buy the package she offered. My next call was to my chiropractor… hopefully they will learn from this.
Do not trust these people it’s all about the sales pitch… not the care of the patient.

I have had many great deep tissue massages from Chris and Peter. I am a member which gets me a 1 hour massage for $ 59 a month. I usually upgrade to 1.5 hour for an extra $ 20 and really look forward to my monthly appointment. This month I am going an extra time which only costs $ 39 an hour

This massage envy is just okay i have been to many of them and this one is not very good when it comes to customer service however Michelle is awsome. The front desk needs to be reminded about customer service and professionalism– I have been a member for so many years and when i come in i dont want to hear you cuss– its bad customer service– know your audience

Cheryll is the only reason I go back to this place. Under new management, not an improvement however the massage itself is worth the generic feel of the whole establishment.

I’ve been here a couple times before and honestly had really poor experiences. Someone gave me a gift card so I used it and of course had pre-​judgements as well. Sarah, my therapist did me a solid foot massage. After the first floor and shin, I seriously thought that she did both! I definitely drifted which is so hard for me to do. The rest of the massage was decent, but in a picky person and very critical. That being said, with a few tweaks, it would’ve been perfect :)
I don’t like how I need to go over my consultation with anyone other than the person that’s going to touch me. The «tranquility room» is lacking, but the people here tonight we’re really quite friendly and I left feeling very nice!
I wish they offered a little more value to either amenities or refreshments, considering if your not a member, but want to return, it would cost $ 80 for 50 minutes.
All in all, there are better options for local spas, but this recent visit at envy has softened my opinion of them.

I will never come back. The other day I had a deep tissue massage and I was told I may be sore the next day. I was ok with that but I was in so much pain the next morning that I spent most of he day in bed and took some pain meds. I was very tempted to go to urgent care I was in so much pain. They gave me a hard time about not becoming a member they almost wouldn’t let me leave unless I became a member.

I second the «conveyor belt» feel to this place. I found them online offering an introductory $ 39 hour or $ 57 hour and a half massage. The only reason I went was my regular therapist, also in Manchester, was out of town for the week and my back was a mess. I did the 90 minutes and was told when I got there it would be 80 minutes, to allow me 5 minutes to undress and 5 minutes to «review» my massage with my therapist. A bit confused, but ok. Except that the massage didn’t start until 20 minutes after it was supposed to, so my 90 minute massage was really 70 minutes. The therapist was good, that’s the only reason I gave it 2 stars. The «review» I was confused about was the therapist trying to sell me Biofreeze and other oils and when I went to pay they were schilling their yearly plan to me like there was a guy with a gun under the desk they were sitting at and I had to refuse them 3 times.
The therapist was good, but the whole corporate, money sucking thing will keep me away for sure, on top of being gypped 20 minutes because of their late start when I was there on time. This was a completely impersonal experience and I enjoy having a therapist who wants to help me rather than sell me products to get a commission. Try Absolute Relief on Elm St. instead, my regular place as they offer great deals and genuinely care about the clients they have.

Great massages! My wife and I signed up for the year and used half of our massages. We failed to notice that it automatically renews after a year. Called to make an appointment and was told we had to pay for another year after we cancelled the new renewal. We still had like 6 massages left and they would Not honor massages we ALREADY paid for and would not refund any $$. Poor business practice!!! I will be filing a complaint with the proper organizations!!!

I’m writing a review to offset the 1 star review. This place is as good as one could hope for this kind of service (massage-​in-​a-​box).
It’s clean, the therapists are talented, and they generally run on time. They have lots of appt slots, and rarely make mistakes in booking (1 time in 2 yrs for me)
My husband and I are members, and although I don’t always go 1/​mo, the pre-​paid carry over — you don’t lose it. It’s convenient, reasonable, and safe.

BUYER BEWARE! I didn’t renew my yearly membership but I still had 10 massages left, that I paid for, and they would not let me use them up. They just took them away from me. DONT SIGN UP!
They don’t even deserve one star!