Midcity Body & Frame

The service here was AWFUL. The man and woman in the front office area were very disrespectful and accused me of trying to steal my car without paying because I asked if I could go clear the snow off of it. I was not trying to steal it back, I just didn’t have $ 200 cash on me and had to wait for it to get there. I explained that to them but they didn’t seem to listen. Then I waited inside and noticed they have a cat kept inside. Being allergic, I had to step outside and wait out front. The woman at the front started screaming about me going to try to steal my car again. When I asked her what her problem was the man said, «People like you». I considered that to be a very disrespectful response because I wasn’t there to cause a fight. No, I wasn’t happy my car got towed and no, I wasn’t happy to call my dad and having to ask him to come help me but I did it and didn’t take my anger out on them. I understand I left my car parked in the wrong place during a snowstorm and that’s my own fault. I did not appreciate their lack of respect towards me when I was simply not doing anything to deserve it.
The only part of this experience that was not completely horrible was the man, Joe, who is the tow truck driver. While I was waiting outside he came out to watch me because he heard from the others ‘I was being mouthy’. I explained what had happened to him and that it was never my intentions to steal my car (which wouldn’t have been possible unless I had a crane to lift it because it was blocked inside their property). He seemed to understand it was just a misunderstanding and offered to help me if I ever need assistance with my vehicle. I appreciated his offer and his respect towards me. He talked to me like a person and not a criminal. If the others could do the same their business would be much better.