Pro Image Automotive

Mike Alton and his crew at Pro Image are the Best! After a frustrating two days trying to chase down the problem with my Toyota Highlander Mike diagnosed and fixed the problem – a missing fuse…$ 0.93!
This was after Toyota charged me $ 250 to tell me it was faulty sensors and it would be $ 1350 to fix!
Way to go Mike and a big big THANK YOU!

I’ve lived in four states in the past 40 years, and my father had been in the automotive-​repair business for decades. I grew up in car dealerships and know cars. This is, hands down, the best automotive-​repair business that I’ve ever dealt with.
I am relatively new to the area and recently came to Pro Image after major headaches with Meineke across town on the recommendation of a close friend who has Pro Image maintain and repair all 40+ of his businesses’ commercial vehicles. These are just a few of the positives:
1. Competence
My ’07 Suburban had been plagued with, among other things, long-​term oil leaks and repeatedly-​failing catalytic converters. Pro Image eliminated both problems immediately. The former had been caused by a small part ($ 100 replacement) and did not need the alleged $ 1,200 repair claimed by my former mechanic. The latter had been caused by cheap Chinese aftermarket converters and a misfiring engine. Pro Image has eliminated these with a tune up and the installation of original manufacturer’s parts. Problems gone.
2. Professionalism
Mike, the owner, repeatedly has spent over 20 minutes talking with me on the phone in extreme detail about the diagnostic steps that his mechanics took, what his mechanics found, and what must be done to fix the problem. No one in my life ever has done anything like that. It’s unheard of and is more akin to what I’d expect from a doctor. Further, the front-​desk staff is very attentive and friendly. They respond both to e-​mails and phone calls very quickly.
3. Free Loaners
I do not have time to wait around for repairs, and need to use Pro Image’s loaners. Warning: The loaners are far from gleaming new chariots (putting it nicely), but their use is free. Just add the gas that you’ve burned. So, if you like saving money, you’ll appreciate these vehicles.
4. Prices
I find Pro Image’s prices to be very fair, and I have every confidence that Mike will try to save the client wherever possible. I trust Mike to recommend high-​quality aftermarket parts when such parts are available and appropriate and to recommend original manufacturer’s parts when they are not.
This is a great place, and I look forward to bringing my cars to Pro Image for many years to come.

In all fairness, the estimate I was given was admittedly a conservative one… better to estimate high, and come in below budget, right? Well, the work necessary to pass state inspection was to remove the aftermarket tinting from my front windows… a chore they told me was a huge pain in the butt, and would run me from $ 100 to (worst-​case) $ 200. It took me less than 5 minutes to peel it off myself… I would have been furious if they had even tried to charge me for it.
I was told that the state inspection takes about an hour, and requires lots of state paperwork. Really? My last inspection took me 20 minutes, and I got a tidy printout to keep in my glove box. Maybe they’re being extra thorough and conscientious. They’re conveniently located for me, so it’s worth it for me to see if my first impressions are unnecessarily cynical.

I think they did a good job getting my car in and out but I was charged $ 229 for a battery-​insane! Add insult to injury, when their mailer coupon was presented they refused it. Does not seem to want repeat customers.

If there is one thing I do not like in a service company is the inability to meet committed dates. Lawn tractor was suppose to be picked up on Tuesday, then Thursday, then next Tuesday, then Weds. Its one thing to have a valid excuse but to not even call the client to tell them there was an issue each time is just crazy. They seemed reliable last year for the same issue with the same tractor but that having the same issue come up the following year (might not be there fault, 10 year old tractor) and having issues picking up the gear resulted in the 2 stars

Very expensive tune up. Parts were way too pricey. I felt they were dishonest and took advantage. They kept trying to sell me other item including a $ 1200 timing belt. Found another place offering to do it for5

Mechanics are often put on the same shelf as carnies. But with the downturn in the economy carnival visits are becoming less frequent and trips to the car repair more plentiful. Mike and Scotty break the carny cast and set themselves apart as top shelf automotive mechanical experts.
Within a month of moving to the Granite State three years ago I had issues with my 2001 Saab 9 – 5. I asked a new friend where to go and I was directed to Pro Image. Everyone at the shop impresses me with their professionalism from Christine behind the counter to Scotty on my car.
Christine is on the ball with reminders on regular oil changes and asking the right questions about the issue. Scotty has been right on or under on the estimate for each job I take there. What I appreciate the most is after dropping my car off in the morning I can expect a phone call a few hours later from Scotty telling me what issues they found, how long it will take, what is the most critical, what needs to be done right away, what can wait, how much it cost, and when he expects the job to be done. When I pick the car up after the work is completed Scotty always greets me, shows me the bad parts and lets me know how the job went. I find this to be very informative, especially for someone that is not very mechanically inclined. There are numerous times where I have gone in expecting a big job (i.e. new wheel bearings) and found out it is a much simpler and easier fix.
They even have a free loaner car service that has saved me numerous times. These cars are far from glamorous and no one will ever think you are compensating for something else but this is invaluable and have not seen this anywhere else.
After three years, 75,000 miles, oil changes, water pumps, tires, tire rotations, struts, starters, oxygen sensor, and most recently engine mounts; I will trust no other shop with my vehicle than Pro Image. My only fear is moving out of state and even then I would consider coming back here to see these guys.