The UPS Store

I went into this store on a Saturday afternoon and asked if I could ship something to Vermont overnight — I needed it to get there Sunday. The woman behind the counter said she could do this but that I’d need to drive over to the main branch across town to drop off the package in order for it to be picked up that evening, which wouldn’t have been a problem. She took down all my information, where it was being shipped to etc. She took a small padded envelope off the shelf, put my items in it, and sealed it. She then made a few more clicks on her computer and then had a brilliant thought… she decided she should call the main branch and double check that they did Sunday deliveries. It turns out, they don’t… SO she told me «that will just be $ 0.99 for the envelope», which SHE sealed. As I took the dollar out of my wallet to pay, I quietly said, «It would have been great if you checked the Sunday delivery BEFORE sealing the envelope.» To which she responded, «Hey, I made that call as a courtesy!» Ummm, actually knowing the delivery schedules and checking them for the customer is her JOB not really a courtesy. This was my first and most likely my last experience with UPS at this location. I realize this was only $ 1, which was why I paid it and got out of there as quick as I could — but the real complaint here is poor customer service and bad business practices.

This store ruined my elderly Aunt’s glass/​porcelein keepsakes!!! They were shipped to me with barely any packing/​bubble wrap/​protection!!! I could already hear clinking of glass before I even opened the box! Half of the items arrived in pieces, much to my dismay. Instead of lots of bubble wrap/​popcorn to immobilize the items, the items were allowed to move around the box freely! One of the items was a heavy glass/​silver box that should have been put on the bottom. It was on top!
It is unforgivable to think they were paid to pack up & ship these precious items to me and not to mention, the box was stamped «media mail’!! What? Media mail is for books that can be tossed around. At the very minimum, the box should have been stamped «FRAGILE»!!! Now these items are ruined. This UPS store should only maintain P.O. boxes, as they are utterly ignorant about how to properly pack items!!!
UPDATE-​So now this poor excuse for a UPS shipping store has LIED to UPS claiming that I refused inspection of my damaged items!!! I was NEVER even asked about an inspection! Furthermore, no one informed me that I would need to save the original shipping carton/​box to submit a claim! I still have my damaged items, but, the box was disgarded. They just keep digging their hole deeper…:{