Martin’s Jewelry

The first time I met Alex I knew I’d be buying my wife’s engagement ring from him. He’s honest, trust worthy and there for us long after the sale. His selection is wide and amazing. My wife works in his neighborhood and stops by occasionally to get her rings cleaned at no charge. Working with Alex is a pleasure, it felt more like I was buying jewelry from a friend rather than from a «vendor».

Have been doing business here for 20 years. Most honest reliable jeweler in town. They tell it like it is. None of this cheap crap you buy in a mall.
Quality jewelry at reasonable prices. Please go treat yourself to something gorgeous.

I brought in a ring to get resized today at 3:30 pm. It is a Tiffany’s ring but I dread the drive to Century City from Manhattan Beach area. I decided to go local instead. I had seen this place over the years and decided it was legit. I was more than willing to throw down several hundred dollars to get it just right. Time is money.
My mistake was that I went right after work. See I am a commercial/​heavy industrial electrician and a high voltage cable splicer. My work is a challenge but i love it and am rewarded well. After waiting for two minutes for some kind of recognition to let me get into the store to start the resizing a man comes out, looks at me, explains that he is on a long distance phone call appointment and that he can not help me now and I will have to make an appointment. OK cool. When can i come back. Not today he replies. Call me and make an appointment for Monday. I laugh since they close at 6 (as the sign says). I guess a 2.5 hour long distance phone call was the best bullshit he could come up with. And the fact that this same guy was smoking outside about thirty feet away when i first rang the bell and said nothing means he had figured out i was a waste of time.
I know the deal. I have my college degree and actually quit law school to become an electrician and a lot of ignorant people look at me like i am a modern day carnival worker. Good for them. I’ll wipe my tears with my money.
Perspective. I have spent considerable money at Tiffany’s over the years. Considerable. There is something special about that store. Today i realized what that something is. That special something is how they treat all customers. I’ve gone in to Tiffany’s wearing the same dusty work Carhart construction clothes and White’s boots and been treated like gold. No bullshit. No excuse. I want this or that and here is my money please wrap it in Tiffany’s blue wrapping paper, and i love you all. So I was not used to being treated like a hungry junk yard dog at a local jeweler. Oh well.
I will return to Tiffany’s and smile all day long as i crazy overpay for their jewelry. They can charge me whatever they want to because they know how to treat every customer the same. The resize will be free there and the customer service is stuff of legends. Martin Jewelry is a local scub.
Think i am full of shit or I am being a bitch then contact me. I man up for my reviews and do not hide or bullshit my way about life.

I am sure there will be some oh shit response or excuse from Martin Jewelry. Seriously if they wanted me as a customer then they would have me. This is the greatest thing about Unilocal.I no longer get upset with scrub unprofessional businesses as I silently walk away and fire it up on Unilocal

This place is wonderful, Alex really takes his time with you and really knows his stuff. I purchased a ring here for my husband a few years ago after visiting at least a dozen other places. His prices were much better than anywhere else i had gone and his customer service was impeccable and I’m very picky when it comes to customer service. My husband came here to purchase a 10 year anniversary ring for me a few months ago. He left the center stone open so that I could pick it out myself because he wasn’t sure what cut i wanted. Alex himself brought several stones back from a gem show for me to pick out. He also went through the trouble of having it set and sized in a matter of days so that I could wear it on a trip back home. I couldn’t say enough good tings about this place. :-)

The merchandise is nice but I question the integrity of the jeweler based on my experience. In the course of one transaction, the jeweler managed to «mis-​measure» and thus misrepresent the length of chain I was purchasing, (which had to be a specific size). Then. when I brought it back to be corrected, he fixed the chain yet short changed me when I paid cash for the additional charge he requested. Finally, when I went to pay my credit card bill, I found he had over charged the credit card as a result of a «math error». Three «mistakes» in one transaction! Either really bad luck or a lack of honest dealing. I’d like to recommend the place because I thought the jewelry was nice, but you have to be able to trust a jeweler and my experience would make that difficult to do.