Williams-Sonoma

Stick with online (
) when there is a 20% off and free shipping offer in effect. Every time I go into a Williams-​Sonoma brick and mortar store it’s a disaster, and my recent visit was no exception. Including me there were three customers and two salespeople. One salesperson was busy doing her Personal Development Plan in the register area and shooing away customers. (Shouldn’t this be done in private?) The other chatted with what appeared to be a friend in the far corner and ignored a woman trying to pay for merchandise at the sales counter and she also ignored me as I hovered around her and her friend. (I just wanted to find out where a specific item was located so I could look at it as the online photo of this item is really bad.) The customer at the register finally gave up and left — leaving her items unsold on the counter, and I followed her out the door soon thereafter. Back in my college days I worked retail and I could handle multiple customers at a time AND give them all great service. Salespeople today don’t have the same skills or they just don’t care.

hey older heavyset woman with the short dark bob hair im sorry for whats going on in your life that makes you behave so unpleasant and rude but us customers deserve better.

Williams Sonoma is a high end kitchen gadget and cookware store. They have a huge selection of higher end and specialty items. Kitchen tools, linens, glassware, plates, chef knives, electronics, prepared gourmet foods, oils, vinegar, cook books. This store is of medium size and one of only a couple left in the Southland. Staff here is friendly, knowledgeable and helpful. One of the associates printed out a list of inventory at different stores for me with 2 minuntes before closing.
I happen to be a sales only type of guy. WS usually has a pretty decent selection in the back of stuff on sale. Unfortunately, the sales prices are modest, not deeply discounted. There was one exception recently where the sales prices had been further marked down for clearance and prices were great. So four stars for clearance, 3 stars normally and 4 stars for range of selection.

What is it about the women that work here? They are so arrogant, condescending & rude. They act like they are too good to be working there … Go to Sur La Table if you need anything. SLT understands great customer service

I had a great experience at this location. I original called and had an item placed on hold. However when I arrived the item wasn’t available. So the associates found a comparable item to ensure my satisfaction. They apologized for any possible initial inconvenience I may have encountered and really made me feel content with my purchase.

I bought a food processor fromWS Manhattan Beach because of their supposed reputation of quality. The blade broke the 2^nd time I used it. I went online to order the blade, back ordered. (which led me to believe there were many broken blades) I went to WS for an exchange. An older lady which acted like the owner said they no longer carried it and there was nothing she could do. I told her if you spend $ 170. At Nordstroms they exchange and return. She reminded me of the 1970s before people understood about quality service. I have daughters who love WS. I told them I will never buy anything from WS Manhattan Beach Ca. Their service sucks and extremely low quality. They remind me of Sears when they were going bankrupt

I am so tired of high end stores with gutter customer service. I went into WS on November 8^th to make a purchase and I was treated with less that respectful service. I went a step further to contact WS via email, expecting an apology. 9 days have passed since I rec’d the initial email from WS. The Regional Customer Service Manager, Jason Klump, did next to nothing to reach out to me, citing the one our time difference and being in «meetings». I am so highly disappointed in the way that I was treated in this store that I will NEVER go back to it again. I’m glad I have the freedom to tell others about my experience. I see that my complaint about bad customer service is just one of many listed here on Unilocal.Williams Sonoma, YOUR CUSTOMER SERVICE ABSOLUTELY SUCKS!

Purchased a small expresso cup at Williams-​Sonoma and received a lecture because I wanted this small, fragile cup wrapped. I guess you can only not receive this «we are trying to go green» lecture/​shaming if you spend a certain amount of money or did I not meet the standard, of their typical Manhattan Beach client. Seems like we could all enjoy being foodies without the uppity attitude.

Excellent customer service. The rep Lola was helpful and sweet. First time here and definitely not my last.

PROS:
Ample parking
CONS:
Lacking service
Tired looking employees
Considering the location you would think the service would be better. But once I finally got some service and did the whole «You guys are really busy» convo, it was revealed that they have been cutting hours and people.
For shopping options, there really isn’t that much in store. I went to see their knife collection and it was not impressive.

I was looking for a specific kitchen item and was told to check here. I entered the store, which seems like a decent size, but the displays are packed full and close together. I had to be very careful in turning around so as not to bump something off a shelf or rack.
The good: large selection and decent variety of kitchen items
The bad: very crowded and a bit $$$$
The ugly: I counted no fewer than 6 employees and NOT A SINGLE ONE APPROACHED ME. Was it because i was wearing jeans and a t-​shirt, the total cost of which would not have equaled one of their clearance items? That’s a «Pretty Woman» mistake, folks. I have the money for what I want.
I did not find what I was looking for, and I left. No need to go again — found what I wanted online, and will check other specialty stores in the future. Bad customer service kills it for me every.single.time.

Although pricy, I enjoy shopping at William Sonoma, but have to agree that some staff members at this location can be more customer oriented and more approachable.
I came here on a Sunday afternoon, and only 1 woman (with glasses) greeted me, chatted if she could help me, and welcomed other customers. No one else said «boo» to me, which made me think «Why should I spend my money here, when Sur La Table or Crate and Barrel is just as good?
I literally walked passed an older guy who merely nodded hello, and moved aside so I could pass. Never offered any assistance, even when I asked him about brining stuff.
When I was at the check out, the same older guy rang me up, and that’s it. No small talk on what I was doing… Nada!
Then, I noticed as I was paying, he typed in some sort of email address into the computer. Hmm looked pretty shady! I’m wondering if it was for a customer survey? Customer offers? Who knows, since I was never asked, yet I spied an @ symbol as he quickly typed and pressed enter. I hope it wasn’t a survey where he gives himself high marks he didn’t deserve.
Overall average store. Not impressed with the staff’s attitude.

I used to shop at this Williams Sonoma often, until I experienced rude customer service from Janet. The other ladies that worked at this location at the time of my last visit were helpful. Janet scolded me for photographing an item that I had planned on researching on-​line later that day. She could have approached me kindly, if this was against their policy.

My girlfriend and I were on the search of ramekins and decided to pay a visit to the Williams-​Sonoma located inside of the Manhattan Village yesterday (11-​02-​2013).
There is nothing like visiting a store that makes Pottery Barn prices look like Wal-​Mart price. Williams-​Sonoma is not for the faint of heart. The prices on everything from a simple glass to garlic presses are on the ‘very’ high side of things. With saying that I will say this ‘you get what you pay for.’ I have been shopping at this Williams-​Sonoma for various kitchen needs for many years and never had a single complaint about a product purchased here. I have had items that I have purchased from this location for 10+ years without an issue.
I like the feel of walking into Williams-​Sonoma it literally has the feel of walking into someone’s kitchen. I dig the wooden floors, the light music playing and the various items on display almost like they would be in someone’s kitchen.
On my visit yesterday (11-​02-​2013) it was nice to see the Christmas vibe /​decorations on display here. Another thing I dig about Williams-​Sonoma is that they sell food items (i.e. jams, cake mixes) and lotions that smell like food.
The staff on this visit was top notch. When I walk into a ‘high-​end’ store I expect the service to match the prices and the staff was on the ball.
My girlfriend and I were able to walk around the store and find exactly what we were looking for. The store was pretty empty and allowed us to walk freely without having to bump shoulders with window shoppers.
When I am in need of another ‘high’ quality product I will without question come back to Williams-​Sonoma. If you are looking items you see on display on the cooking network /​channel give William-​Sonoma a chance and I am sure you will find what you are looking for.

The manager was a total witch. The store was poorly stocked, most items were already open. The tableware selection was embarrassing. Don’t bother getting ripped off.

This WS has poor customer service, uncharacteristically, as most WS stores have great service.
I went to return a cutting board that had split apart on me. The manager refused to exchange it, saying that I had not properly maintained the board. After letting her know that I had maintained it per the manufacturer guidelines she still refused the exchange. I even showed her the receipt with oil on it and explained the oiling regimen I’d used.
I won’t be returning here.

High quality products. Helpful, professional staff. Attractive displays. One of my favorite kitchen shops. I use my Breville cocoa maker as much as our coffee pot. Check it out. Great device to spoil yourself a bit.

I had a wonderful experience here! The staff greeted me at the door and allowed me to peruse the store at my leisure with my 2 kids. Normally, in a store like Williams-​Sonoma I would be forced to make decisions right away and be forced out with 2 kids in tow, but it was not at all the case here. When I made my way to the counter, the salesperson asked if I needed anything, I told her I was sent for an Ad Hoc Fried Chicken Kit. The lady was on her mic in a jiffy asking the person in the back to bring me one and more for the shelf. I picked up some other goodies and checked out their sale table which had some beautiful table linens. When I checked out the salesperson gave me some hints on making the fried chicken, which I appreciated. I will be back!

They were so nice to me.
I decided to walk off the food I had just gorged on and wound up here. If I’m not thinking about food, I’m thinking about cooking (why do you think I’m such a foodie)?
This place is like a high end Home Depot for cooks, and bartenders. I was overwhelmed by the variety of gadgets, and do-​dads available to use for food, and cooking… like a kid in a candy store, or a fox in a hen house… I’m not quite sure.
The customer service was attentive, without being annoying, and making me feel uncomfortable by following me around the store. They let me browse, and respected my space… WHICH IN TURN MADE ME WANT TO BUY SOMETHING!!! (retailers take note) and after I made my purchase… offered me some of the samples they had made to show how the products worked… SMH, food again…*sigh*

Williams-​Sonoma is more of a place to shop for a gift rather than yourself. It is pretty overpriced. Even if you have a large gift certificate to spend, you may still find yourself struggling to see anything you want. This Williams-​Sonoma, located in Manhattan Village, is a nice store to browse around (a lot of neat stuff for such a small place).
The people who work there are friendly (though you do get pushy «Looking for anything in particular?» comments from the staff way too much). If you are looking for a relatively inexpensive gift here, you may want to try their cookbooks. They have a pretty decent selection here. Some of the dishes are impractical due to the special utensils required or the unbelievably long list of ingredients. Still, the books are quite nice and informative about food (even if you don’t like to cook, they are still fun to read; and who doesn’t love pictures of food).