Cleanly

Sent out a couple of dry cleaning items and they came back with stains.

I only used Cleanly for two weeks while my washing machine was broken. They were prompt and convenient, and didn’t lose anything. I’m sure issues would inevitably have arisen if I were to use Cleanly regularly, but my experience was nothing but good, for what that’s worth.

Thought the service was great until I realized a couple of expensive items I recall sending to get cleaned were missing. I’ve used
for laundry in the past and never had this issue.

I had an overall good first experience. I bought the Unilocal deal so I paid $ 30 for $ 50, I was having an issue with the code so I called them and they took care of it with no problem. Pickup was on time but then the delivery person had an issue with the doorbell and left without giving me my clothes. He called and texted me but my phone was on silent. I called the company because I was annoyed that I was home and that no one rang the bell. They contacted the delivery guy and he came back and delivered them to me. I was very impressed with the quality of the dry cleaning. My only suggestion is to make sure to tell them not to crease, I forgot for a few pants. I would definitely use the dry cleaning service again but given the reviews on the wash and fold service, I’m not sure I would be willing to try that one.

Really one of the worst experiences for me. The pickup and delivery were fine, they brought me a new laundry bag since it was my first time using yada yada yada. The fun part? They shrunk every pair of pants I own by a very noticeable amount, like I would need to lose 20 lbs and shrink to be able to fit back into them. Of course it happened to be the time that I had a ton of laundry so I’m seriously in disbelief. I have probably used 10 other cleaning services without having a problem so I’m not sure what kind of system they are using? Maybe they thought I was a contestant on The Biggest Loser? Worst.

Have been using Cleanly for a few months now, love the delivery and pick up at specific times… didn’t have a lot of issues (some bleach spots on a new set of sheets, but it was the bottom sheet, so it was okay), but a couple of weeks back a pair of socks came back with one of them bleached way lighter than the others. When I contacted them they asked for the URL of the product so they can see cost, but I had purchased these in store and there was no URL.
Last week 4 PAIR OF SOCKS came back missing one of each. One of the pairs had special meaning as it was a gift from a friend at a play. When contacted them they were sorry, asked for a description and told me I would hear back in 20 days (way too long!!!) and then if they couldn’t find it they would reimburse me 10 times the amount to clean… I mean, 4 pair of socks is not even a pound, so I will get back, at best, $ 15.
First, way, way too long to wait to find it, but really, one pair of the socks was $ 12 alone. So after spending basically almost $ 40 a week, I am not going to use them anymore… not worth the hassle and the wait times when they make a mistake – as much as the pick up and delivery is great, not worth the aggravation

Great service and really nice staff. Laundry is done in a timely manner and the options are so easy to choose from.
Really great customer service and product

Started out well… but had multiple issues over the course of the last several months.
First, had a couple pair of dress pants disappear — Cleanly proceeded to question if I actually left them with my doorman, then asked if my doorman still had them (or were hidden somewhere in my building). They swore they spoke with the guy who picked it up and he was absolutely certain he NEVER picked any pants up. After lots of back and forth, they agreed to reimburse me — most of which was just given as Cleanly credit. Several weeks later the pants magically showed up in their factory. No apology — no one reached out admitting that the concierge was wrong or apologizing for insinuating my doorman was lying to me.
Several months later… several expensive items of clothing went missing from my wash and fold and I received some items that were not mine. Process to investigate missing items is too long (20 days) — had to buy a bunch of new clothing for a business trip.
Too many issues make the service unreliable and thus I will be sending my cleaning elsewhere.

I’ve been a frequent Cleanly customer over the past year, but when I moved to Brooklyn the Cleanly customer service and actual laundry third party vendor has been absolutely disappointing. I even had to repeatedly email Cleanly to get my money back, actually a CREDIT back even after showing them pictures of my clothes still wrinkled and with stains on them. Come on, a credit? I was almost willing to use them again until they told me that it is not guaranteed when exactly they’d tell the dry cleaners that they failed to actually clean my clothes.
As someone whose spent more than $ 500 over the past few months with Cleanly, I’d expect a refund and some coupons on top of that.
If you’re in the midtown Manhattan area, Cleanly is great and their service is great as well. But, Brooklyn, beware.

So far so good. I’ve used these guys for my regular laundry as well as some white (impossible to whiten) linens and they’ve killed it both times. The couriers are friendly and attentive even in the early morning hours. They always show up on time and the clothes always smell fresh.
My only gripe is that I wish they offered a green option. I’m not a huge fan of chemical detergents and would love to see them offer something less environmentally impactful.
Otherwise a great service, I’m really picky about who washes and folds my laundry. I’ve moved several times in NYC and still use only one laundromat because all the other ones leave my clothes smelling kinda watery and musty. Cleanly has effectively replaced my favorite laundromat.

I bought the $ 50 for $ 30 deal. Then, I placed an order for dry cleaning. While checking out, there was no option to enter the code. The next thing I knew, I placed an order. I thought «okay, maybe I will give the code to the guy when he picks up or drops off my clothes.» No, that wasn’t the case. He said you enter that online. I messaged the business and it took them a while to get back and by then I was out of the country. So, all they ended up doing was manually crediting my account theb $ 50. But this is already after spending $ 30. So, the deal ends up being $ 80 for $ 50 which is nowhere near the same, especially since there are better and cheaper full service dry cleaners nearby. If they want business and good reviews, then they need deals and excellent service/​convenience which I did not experience.
I suspect they set up the checkout so you can’t enter the deal easily the first time and end up getting stuck giving them more business. Would have gave then another star had they got the only stain I had on my 3 items.

Very disappointed. Clothes came Back wrinkled. Didn’t bring the laundry up to my apartment like I asked in the directions. Clothes are shrunk. Really want someone to get me my money back and help with cost of the sweaters shrunk.

Tried it for the first time this week. Guy came at scheduled time for pick-​up and brought me a wash & fold bag and a dry cleaning bag. I filled up the laundry bag with 66 articles and gave it to him. He asked for special care instructions and I said I already specified my preference online which is cold water and low heat for everything. He was about to leave without mentioning the scale and only told me it was broken until I asked him for an estimate.
I scheduled for drop-​off today. It came within the one-​hour time window I specified. A different guy delivered it. I just counted, 66 items returned so nothing is missing. However, at least two of them seem to be bleached, one purple skirt (see picture) and one pair of sweatpants. The few light sports on the waistband of black sweatpants aren’t too obvious, but the skirt is ruined :(
I do like that Cleanly picks up and drops off laundry at my door and that I can schedule or reschedule the time. I also like that the clean laundry come back in an extra plastic bag inside the laundry bag, so they are kept clean. Not sure whether they wash the laundry bag, it will be even better if they do.
Still my nice skirt is ruined…

I was in desperate need of a laundry service after my local one gauged me for more money and they had terrible quality.
The ease of the app is great, they mostly allow for next day delivery, which if you need something faster, then get it together and plan your life logistics a little better.
I’ve had both laundry and dry cleaning done, both done great and with great quality (you can customize if you need it to be in cold wash/​non bleach/​tumble dry low, as all my clothes annoyingly require that special attention…)
They give you an hour-​long window to wait for pickup/​delivery, but I’ve never had anyone come later than on the half hour, usually they are there within the first 15 minutes! Also, every delivery/​pick up guy has been extremely friendly! I even had them deliver at 7am. so flexible hours.
The pricing, yes, is more expensive, however the dry cleaning service is competitive pricing. The wash/​fold service is slightly more ($ 1.50/pound, vs ~$.85/​pound for the little mom/​pop shops around NYC), however I do think that you’re paying for quality as well as peace of mind that your clothes are in more trusted hands. Definitely worth it.

Used Cleanly for the first time this week! I bought the Unilocal deal.
My clothes came back clean and very nicely folded and they didn’t lose anything!
The guys who picked up and dropped off my laundry were very nice and right on time.
I had some trouble applying the Unilocal deal to my order so I emailed Cleanly’s customer service. They emailed me back in about 20 minutes, were super nice and helped me out.
This service is so convenient and great for someone who just does not have time to do their laundry. Highly recommend!

This service went from stellar to extremely poor. My laundry was 24 hours late. I easily had $ 120 worth of laundry — pick-​up was normal on Saturday and promised the regular drop-​off on Sunday. I’ve used Cleanly at least 10 – 12 occasions. Every time it seems to get worse. It’s hit rock bottom.
On Sunday, I was alerted at 6pm that my 8pm delivery time wasn’t happening and that it was going to be delivered the next day. Yes — 24 hours late with a 2 hour notice. Monday wasn’t going to work — that’s why I asked for Sunday drop-​off.
After calling their support, I was told due to the Papal visit, my laundry was going to be late. The papal visit was Thurs-​Fri. My laundry was picked up Saturday evening. It seemed like a narrative they were telling all their patrons. He also mentioned someone would reach out to me — here we are 24 hours after that, and still nothing. No call, text, email, etc. nothing. He mentioned he’d give me $ 5 off my next order. $ 5? That’s an insult seeing my order total was $ 120.
My laundry was delivered — late again. No apology. Plus, my laundry was done differently than I specified. I asked cold water/​light heat. No way was that done. No way. Clothes shrunk — they failed to do what I asked.
I’m not sure what happened to this business, but it’s gone down hill. I gave them an excellent review when I first began Cleanly, but it seems they care more about getting new clients, than keeping their existing, long-​term clients happy. The $ 5 won’t be used, because at this rate — I won’t be using them again.

I really thought this was the holy grail of cleaners when I first used them. The first few times my clothes came back perfectly folded, undamaged and smelling great. However, this changed quickly as the summer progressed.
The last two times I used them, I found someone else’s underwear and socks in my bag (with my own underwear and socks missing). I thought to myself «no problem, this happens all the time.»
The most recent (and probably final time) I used Cleanly, I sent off a very expensive custom made dress shirt and it was returned to me with the top button broken and the fabric around the top button torn all the way through (pictures attached). I’ve used many dry cleaners in the city, but none of them have cost me this much money in such a short period of time.
I hope you guys have better luck.

FlyCleaners is cheaper but they’re notorious for poor service and have an ‘F’ with the BBB so I opted for Cleanly once they came to Park Slope. I don’t mess around with clothing; it’s expensive, and I do need it back. All of it back.
Haven’t been disappointed, they do a superb job, better than any laundromat I’ve used. Everything is properly cleaned, sorted, organized and wrapped in plastic, even matched socks. I appreciate the flexibility and the ability to change drop off and pickup times. I’ll update this review if something eventually goes wrong (which seems to be a common theme with these services; it’s good up until the point they screw up in the worst way possible) but for now it’s a ⁵⁄₅. I hope it stays that way.
One thing I miss is same-​day service; i understand this is probably logistical nightmare for the Cleanly people, but for me, and probably a lot of other users, we’d be happy to pay a substantial premium for that service. It’s the one thing local laundromats have that Cleanly lacks.

Ok, I’m upping my rating from 1 to 3 stars because I’ve gotten an extensive email from Cleanly’s support staff regarding this order and their pickup/​delivery folks are so nice.
We tried again, and although the dye stains didn’t come out of my duvet & shams, the clothes came back clean (no deodorant anymore). I just wish there was more attention paid to the order by the laundromats themselves, because I wanted separation (colors v. whites), bleach for whites, softener, scented Tide, low heat and none of those were acknowledged.
Natasha has been extremely in-​touch and has been a great help throughout the process, including reimbursement for damaged items. I’ll probably try again with simple things like dark towels, socks, etc.

Cleanly I started to use your service the moment you expanded to Midtown. I’ve been a big supporter of you and made sure I recommended you to as many people as possible. After spending the past 5 months and over $ 500, myself not including my boyfriend’s account, I have to say goodbye.
Growing a company is hard and I respect what needs to be done at breakneck speed in order to make sure you are using your investors money to expand to new markets. Issues will happen to anyone but adjustments must be made.
Clothing is one of the most personal items that a company can get involved in, and losing items is something that no one wants. Our clothing connects us with our memories of people, places and much more. Although there was prorated compensation for the items I had receipts and online listings for, it still stings.
Their detail receipts help you find out if something is missing from your order when you have «tagged» items like wash and press and dry cleaning, but a customer shouldn’t have to use them to double-​check the delivery was complete. They will come back to you at some point, just be vigilant.
All of this are just variables that compounded on a decision that was really sparked by an email exchange that went public to us when their Community Manager Natasha B said «I f*ing hate him» regarding an exchange with my boyfriend and their COO saying «He is such an a*hole. It will be an honor to send him away.» This type of language shouldn’t be included in any email or chat, have we learned nothing about communication from other big PR issues with other companies?
I write this as informative, not with malice or ill harm. Thank you for the fun ride, but I must say goodbye.