MetLife Home Loans

While this lender offered the lowest rates available at the time of the application (not incl the Internet lenders), the agent was not the most forthright. I worked with Michael Most, who promised me the processing fee and appraisal fees would be credited back at closing. When I received the final HUD a couple nights before the closing, I noticed these fees were not credited back as promised. Instead, I was being charged for those fees since the HUD did not take into account my prior payment. The day of the closing, Michael said he told the closing office everything and that everything would be taken care of. At closing, of course the closing agent had no idea what I was talking about and said that the agent was the one who had to take care of that issue. Luckily the agent was able to speak with Michael directly. Michael did eventually get a refund back to me for the processing fee, but he did not do so for the appraisal fee as promised. Additionally, he told me that he could re-​lock me in at a lower rate if rates dropped 0.25% or more from my initial lock. I know that rates dropped at least 0.25% since my initial lock, but he said that they hadn’t dropped. I definitely learned a huge lesson in going through this. The only good thing was that he was able to get the loan approved quickly since my building was already pre-​approved.

What a terrible company. I had my home and auto with them for over 6 years and when I decided to cancel for a better rate on 10÷5÷11 I had to call back over and over again to get my check $ 1660.00 back (and needed desperately because my new policy required that much)! I was told there was a «system error» and the payment was not released as of 11÷7÷11. It was going to be sent to the «help desk» for resolution. I asked to be called back on 11÷10÷11 to let me know where the payment back to me stood… and got NOTHING. Called again on 11÷15÷11 and was told that the homeowners policy had not been canceled yet. WHAT??? I insisted the payment be expedited to me immediately and was told that I would have it in about 5 business days and to have a «beautiful» day. I wonder if my discust with the representitive was «recorded» — I am sure it was not.
Shame on MetLife for taking a paying customer to this level. Terrible of them to keep my money when I always paid on time. Shame on them for making me call back repeatedly for the money I was owed.

When looking to purchase a home/​apartment/​condo/​co-​op, the last thing you need is a slow/​incompetent bank to add more stress and drama to a already nerve-​wrecking process. I was initially referred to big banks like Chase and Bank of America by a manager at my credit union, but turned sour on both quickly when I was being pushed into making decisions prematurely (ie pushing me to lock-​in a rate before we had even formally presented an offer to seller) or information about the underwriting process changed day to day (ie you can finance it this way, wait no you can, wait, yes you can but you only if you do it this way). All of this happening way to early in the process to make me comfortable with proceeding into anything involving contracts and down-​payments.
Long story short, I was referred to Nick Iannetti of MetLife Home Loans — I am a very details orientated person so made sure to discuss everything in detail up front, and boy did he deliver. Not one bit of information changed from our first conversation, and he pushed to get our application moving, approved and ready to close. I bothered him many times to ask for details about this and that and he always answering my questions and addressed my concerns. I HIGHLY recommend him or any of his colleagues for those of you in NYC looking for a lender.
Also, just worth mentioning that their rates on co-​op were better than what both Chase and BofA were pushing down my throat.