New Hope Fertility Center

We have been going to NHFC on the recommendation of a staff member at our prior clinic in NJ. Yes, someone at another clinic actually told us, «This place will never help you. Try New Hope in NYC». So we left our clinic because they refused to retrieve my eggs unless I had at least 3 viable ones. At New Hope, they will work with you to get as far as you can with whatever you have to work with.
I started at NHFC in Janary 2015 at 44 years old. I was still ovulating regularly. We had a long consultation with Dr Zhang. He was very honest with us. He told us that we had a 5−10% chance of getting pregnant and then if we did get pregnant, there would be a 45% chance of miscarriage. His honesty was sobering, but we decided to proceed anyway with Mini IVF.
The staff over the past year has mainly been excellent. It is factory-​like there at times, but super efficient. I didn’t mind that they kept their distance a little. I found communicating with the nurses via email the easiest way to get answers to my questions. If I hadn’t heard from them in an hour or so, I just emailed them again and got my answer. They’re busy. We’re all on hormones. Imagine what they deal with there.
We had some minor issues with billing, but I am extremely lucky that insurance covered the bulk of my treatment. Maybe this is why I had such a good experience. If you are stressed about money, it definitely does not help you on your journey to becoming a parent.
This past January, we transferred the two 3 day embryos we were able to get over the past year. 12 days later, I had a positive pregnancy test. We could not believe it! We had beaten the odds Dr. Zhang initially presented to us! The following weeks were stressful, but my numbers were all good… until our first ultrasound. The baby was measuring small. The US tech was unfortunately not too encouraging but the following week, we had a wonderful tech that told us not to lose hope just yet. On our third ultrasound, the baby had not grown and the heartbeat was slowing. This past Wednesday, I had a D&C at New Hope. The intake nurse hugged me and told me this was the worst part of her Job. Dr. Liu patted my hand before the procedure and told me how sorry he was. These small touches really helped me get through it. I can’t say enough about the care I received at New Hope. Even though we are devastated by our loss, we can never say that we weren’t well aware of the odds. Having gone through this, I now know that I have done everything I can to try to conceive using my eggs. I know that if I wanted to continue, NHFC would allow me to. I don’t think it’s fully because of getting paid, I think it’s because they allow couples to follow the path they choose.
We are now ready to talk about using donor eggs. I considered for a moment changing clinics again since we are out of state, but honestly, why would I leave New Hope? They helped me achieve something I thought would be impossible, even if it didn’t result in a baby. This solidified my desire to be a mother, as I was somewhat ambivalent about it before undergoing this whole process.
My emotions are running high right now, but I would still, unequivocally, recommend New Hope Fertility Center.

My husband and I were 40 when we got married and we tried having children right away. Because of my age, we did not have success after a year. We went to New Hope fertility because I had read how they were more into natural fertility (in other words, they didn’t pump you with drugs, but worked more with your one ovulation cycle). We loved the Columbus Circle facility– spacious, clean and amazing fish tank! We were impressed with the doctors, nurses and staff and would highly recommend New Hope Fertility Center to any parent looking to seek professional, caring fertility treatment. Sincerely, Lynne Walrod

I am not sure where my initial review went, however almost a year later I am still unable to officially take care of my billing issues. I have tried all options and have still hit a hard stop. For some reason the billing continues to be inconsistent and the follow-​up is minimal, and that’s me putting it very nicely. At this point I have decided to request my records and seek care elsewhere. Just as I thought the billing process was beginning to work itself out, we have taken 10 steps backward away from progress. Someone within this company NEEDS TO TAKE A SERIOUS LOOK AT THE BILLING PROCESS AND PROCEDURES!!!

I’m really on the fence about NHFC, after dealing with a new Fertility Center who caught some disturbing numbers in my records. My Hormone levels indicated some issues and my current/​new RE is questioning them and wondering why no one — no Doctor at NHFC has brought this up with me and still went through with my first IUI (which was unsuccessful; as was the subsequent). The 2^nd issue is that NHFC no longer takes my insurance, so I have been paying out of pocket — and of course it’s insanely expensive; exceptionally more expensive than my new center, and if there are hormonal issues, isn’t it a moot point to go through with an IUI? Or are you just doing it so you can charge me for it willy nilly? I really like the staff: nurses, front desk, bloodwork — but in 8 months, I have only seen Dr Zhang once for an initial consultation, and then some random doctors who performed the IUI — in & out (literally — haha) And no followup except via nurses, a quick call, or email. It’s not very reassuring, and after spending almost 10k with no feedback, (clearly if IUI isn’t working after 3xs and getting no feedback and oddball hormone levels, there’s some serious situations falling through the cracks) I don’t think I will return here. Their systems are efficient; somewhat cattle call-​ish, as they move you through fast and thoroughly, but their lack of personal interaction or empathy and care and individualized attention is disconcerting. I’m a pretty independent, low maintenance, easy going person, and even I feel that there could be alot more individualized attention to patients aside from a «patient liason» I observe wandering around sometimes. I really want to like NHFC. Unfortunately I think that they have alot of work to do to garner more stars than the 2 I generously give now.

The worst billing department! I’ve called 4 times in 3 weeks asking to just pay a bill and no one will call me back and I can never get anyone on the line!
As for the service itself, Dr. Zhang was very overzealous about getting me in to do IVF. He told me I needed to do IVF right away because statistically my fertility was falling off a cliff although I explained that my husband and I had only been trying to conceive for just over 3 months and I’d gotten naturally pregnant and had a miscarriage in that time. I decided to pass on IVF and was naturally pregnant with a healthy baby 9 months later.
The feeling I got from my month at New Hope was that they want to administer IVF to as many patients as possible and to generally do as much medically as possible whether its needed or not. They had me come in for a dose of a drug that would trigger ovulation without testing me for ovulatory disorders. I did have a positive experience with the lab techs and nurses.

Giving this place 1 star is actually one too many. if there was a ZERO star functionality within Unilocal that is what I would give at this point!!! I am highly disgusted, disappointed, displeased, and dismayed by the lack of responsiveness and and professionalism within this establishment. I would NOT recommend this establishment to absolutely anyone (person, dog, cat or rat!!) MAY I ADD ONCE MORE… HIGHLY DISGUSTED!!! (close this place down, do everyone a favor!) — oh I will be sharing this on FB so all of my same sex couples read about this place!

Incompetent or possibly fraudulent insurance practices. I saw Dr. Zhang for an initial consultation on August 25^th, both prior and during this appointment their office confirmed that they accepted my insurance and listed New Hope as a participating provider on my paperwork. No one bothered to mention that they would no longer be a participating provider as of September 1^st — 7 days later! It is entirely inconceivable that they didn’t know this during my consultation.
Moreover, not only did no one in the office bother to mention this upcoming insurance change during my initial consultation, but they never did, despite my arriving and checking-​in for three following appointments. In fact, it wasn’t until we asked whether a particular procedure was covered that they bothered to mention that my insurance was no longer accepted and we would be stuck with bill. Their billing representative admitted that they should have told us, but still refused to reduce the amount of the bill to what they would’ve accepted from our insurance company under the circumstances.
I don’t know if they deliberately lied to us, or were just incompetent (I would hope the latter) but if you’re planning to use insurance here — beware!

Hello All! I started this review in 2014 and made it a point to complete it today. I have reviewed New Hope before, but I am here to review it again for the second time, as I have had my second child — first, by the grace of God and then, by being in the hands of Drs. Zhang and Yang, and, of course, the wonderful staff at New Hope Fertility.
Dr. Zhang is no-​nonsense. He is not going to sit there and commiserate with you about past failures. What he is going to do is: 1) be honest about your overall situation. If you are not a good candidate for IVF, he will let you know, but most likely will offer other options of achieving pregnancy; and, 2) he will fully review your history and put you on the best path possible to fulfill your dream of becoming a parent.
When you decide to embark on this journey, you have to be prepared to fail as not everyone gets lucky right away. After 3 failures, I thought I was doomed. However, I was compelled to continue and keep trying because I wanted this more than anything.
As you read this, you may be thinking that I have a lot of money. Not the case. My insurance covered nothing. How did I pay for this? I entirely drained my 401k account. It was a financial sacrifice, but worth every penny. Today, when I look at my two boys, the thought of a zero balance in that account means absolutely nothing.
For the negative reviews you see here, my advice is this, go to the SART website (
). This is the reporting organization for assisted reproductive technologies. Compare Dr. Zhang’s results to other clinics — quite impressive. Additionally, Dr. Zhang is in Castle Connoly Best Doctors and most important, his lab, embryologists and staff are top-​notch.
No matter what route you decide to take, I wish everyone who reads my post and who is trying to achieve pregnancy the very best of luck.

This place is horrible!!! For the few people that find success here, it is IN SPITE of New Hopes shoddy performance, communication and service. Very few of the people that work here actually feel like doing their job — this is the case most of the time. You can be in the middle of an IVF cycle for which you need DAILY medication instructions. The Lab will send them your blood results multiple times (with receipt verifications that the transmissions went through), but somehow, MAGICALLY, they did not receive it. They did not exercise ANY follow-​up skills, because they simply do not care. Evening rolls around with ZERO communication from them. So, I hope you are a good guesser at defining you own medication regimens. If not, your cycle will not succeed, and they will take ZERO responsibility for anything. (This has happened to me personally on MULTIPLE occasions) If only they were only as passionate about IVF as they are about cashing checks… but they are not. They are driven by money, NOT by a passion to help people. The nurses are rude and Dr Zhang just acts bothered when you try to communicate with him. Run, don’t walk — AWAY FROM THIS PLACE. If you want a career where you can fail miserably on a recurring basis but still get paid anyway, this place may the right career choice for you.

I believe the overall methodology that NH has embarked on is top notch and found Dr. Zhang to be very knowledgeable. HOWEVER, what will keep me from referring a friend to this clinic is the poor level of customer service you receive from the techs, billing, etc. It was nearly impossible to get a call back from the nurses when I had timely questions regarding medication days before a procedure (which actually came close to ruining one of my retrievals). When you visit the office never expect to leave within an hour and a half. On billing, I have literally left 15 messages and multiple emails regarding charges that I wanted more color on over the the last two months to no response which I find just unacceptable. My sense is their patient count and overall program awareness has grown faster than they can keep up with and they don’t have the appropriate staff in place to properly manage the inflows. For the premium they charge to their peers, I would have expected superior customer service– what received was subpar.

My husband and I had a wonderful experience. We experienced all of our care as promised. We now have a healthy baby.

The only Issue I had with NHfC was getting accounting to respond to me .
They have no problem with asking me for money but pointing out there was a descrepancy in billing no one would answer .
However, I went to the office and worked it all out — just a reminder to anyone having billing issues go in person — much faster and easier .
As for the treatment — I had the procedure to freeze my eggs and had been for two rounds .
It is not difficult — and very little pain associated with it. It is more time consuming then anything else.
The first retrieval I was awake with a local numbing — it was uncomfortable but really fascinating to my eggs via microscope on the monitor .
The second time I was under anesthesia — and the recovery both times was so easy.

I feel compelled to share my experience because of the mixed reviews. This is a personal and emotional experience, and this is one woman’s experience. I knew two women who had cycled at New Hope and had favorable experiences, but the bad Unilocal reviews weighed on my mind. Did I scrutinize all the Unilocal and other reviews? i absolutely did. Ultimately, I’m really pleased with New Hope and glad I gave it a shot.
I have completed conventional cycles at two top university hospitals. Both are excellent facilities where I had very good, albeit «factory-​like,» experiences under the care of top notch physicians. .. except those cycles were busts. I am at New Hope to do mini-​IVF; it is time to try something new.
I can see how NH might be intimidating to a first time IVF’er. Many folks in the waiting room are IVF veterans either from having been to other places or because they are cycling multiple times to bank sufficient embryos for transfer. I did not attend an orientation /​injection training class, no nurse proactively called in prescriptions at the start of my cycle as was the case at the other places. Fine by me given I know the ropes.
Dr. Zhang is my physician. I’ve waited about 1 – 1.5 hours for consultations with him, about the average I’ve experienced in doctor waiting rooms for this and other procedures. He might seem like he isn’t listening, but he is paying attention! He knows all the details of your current cycle and past history. Before my retrieval, he personally addressed the questions I had passed along to the nurses. The doctor doing the retrieval again addressed my concerns and assured me the lab would do all it could to improve my outcome this cycle.
Monitoring hours are 7am-​2pm all year round. The lab never has downtime, so you can cycle when you are ready. The wait time for monitoring can be long, but i’ve managed to get in and out in an hour. This is similar to the monitoring times at the university hospitals.
The nurses are very helpful and sweet. They will be your primary contacts at the large centers. At New Hope, they email the day’s results and next steps by early afternoon. My sense is the mailbox is used for one way communication: for them to send you notices. If you have questions or concerns, call! Call until you speak with someone.
Billing: billing has an email address, but responses via email are spotty. The billing folks sit on site, so if you have questions, walk right over during your monitoring. There are people who help with insurance, but they are not proactive like some of the other places who take care of everything. If you have a question, ask.
Costs: mini-​IVF seems like a more affordable option to me. The cycle pricing is a la carte, and the bulk of the fees are backended — retrieval, fertilization and transfer. If God forbid a cycle gets cancelled, you are only out the medication and monitoring fees.
Bottom line, New Hope is like the other big places I have cycled, i.e., some would consider it a factory. New Hope sees a lot of patients, but it is well organized and I have great confidence in the physicians, nurses and embryologists. The way I see it, the more cycles a clinic does, the more experience everyone there has. If this is your first cycle, make sure everyone knows so you get the appropriate guidance if you so desire. Seasoned IVF’ers, do not hesitate to come here. For me, the most important forms of customer service are the physician and lab’s skills, tailored protocol, extended monitoring hours and the fact that the lab never has downtime. Good luck!

I have never been there yet. However, it’s been two weeks and over 50 calls to find out whether my insurance can cover the first visit or not. Still have no idea…9 calls out of 10 would have no response and rest of one call would transfer me over to other office and then beeps come out then I leave my voice msg and no response ever again.
Feel like a very small, tiny Chinese restaurant with one employee takes million orders. Even if I had no problem of my reproduction system, I would become infertile with stress while dealing with this place.

Terrible Place! Do NOT go there!
I went to New Hope Fertility for over 6 months and was not been tested for any procedural infertility testing, such as X-​Ray examination for normal uterine cavity and Fallopian tubes patency.
I feel like I wasted very valuable time.

I can honestly say New Hope Fertility is God-​sent fertility center. They practice innovative methods of stimulating eggs to focus on quality rather than just quantity. Instead of pumping you with tons of costly hormone shots to produce as many as eggs with swollen stomach and many bad sign effects, Dr. Zhang and his staff customized their techniques based on each patient. Throughout the process, I didn’t feel any discomfort. I am so grateful that I found this clinic.

One star for the nurses and one for the embryologists, who were the only people at New Hope who would email me back whenever I had a question and who were helpful and pleasant during my visits. If I only had to deal with them, I would give New Hope 5 stars.
However, I saw 3 doctors while I was having IVF. Dr. Luk and Dr. Zhang were always in a hurry to get out of the examining room, and were never forthcoming with information. My husband and I felt like we constantly had to ask them for information and hope that we were asking the right questions. We never felt like a priority to them. There was never any follow up after a procedure from the doctors, not even an email. I can understand that if you’re a patient used to «the drill» that this hand holding may not be necessary. For a first-​time IVF-​er, though, I expected more walking through each step and explanations throughout the process. After the IVF failed, Dr. Zhang didn’t call, not even to encourage me to do a 2^nd round.
For an event that is so emotional, stressful and costly, I expected to be treated more like a patient and less like cattle.
If you do decide to try New Hope, the only doctor I would recommend is Dr. Chang. He saw us a couple times when our regular doctor couldn’t and he was what every patient hopes her doctor will be: professional, forthcoming with knowledge, patient and kind. I can’t say enough good things about him.

New hope, for me was a very positive experiance. Before I came here I was at NYU fertility. They were fine with me until my age and numbers changed. Then out the door, they would no longer see me. I feel this is how they keep their success rates so high.
Everyone at NHFC is very kind. For me, going thru the process, I feel this is important. They are doctors, not God’s. Humans themselves, they can only do so much. That being said they will keep trying until all possibilities have been exhausted.
Myself and 4 friends have had success at NH.
Thank you to the doctors and staff!

I enrolled in the study of mini-​IVF at New Hope. Turns out that they have published only 1 study on mini-​IVF before, and they have funding to test whether mini-​IVF works as well as regular IVF in a new group of patients. I signed up to join this study. I was surprised to read that at the same time that they are studying whether mini-​IVF works — and it might, who knows? — they are taking people’s money to treat them with mini-​IVF.
The materials on their website say that mini-​IVF works as well as regular IVF, and yet there really isn’t evidence for that, something that they have been called out for in the medical literature (Gleicher N, Weghofer A, Barad DH. Low-​intensity IVF: real progress? Reprod Biomed Online. 2011 Sep;23(3):274−8. doi: 10.1016/j.rbmo.2011.05.018. Epub 2011 Jun 26.)
As the critics say, it seems reasonable to enroll in a trial where they give mini-​IVF for free, but there’s no reason to pay for possibly ineffective treatment.
Here is the complete text of the abstract that called them out for those false claims.
«A recent publication in this journal strongly advocated low-​intensity IVF (LI-​IVF) after presenting the authors’ experience with minimal ovarian stimulation (mini-​IVF). The data presented failed to support their conclusions. Therefore, presented here is a critique of their manuscript and of uncontrolled clinical use of LI-​IVF, in general. In the absence of properly controlled studies, all forms of LI-​IVF should be considered experimental and be offered only in well-​controlled research settings and with appropriate informed consent.»

I had a very positive experience at New Hope Fertility Center that culminated in a successful and healthy pregnancy. The practice is very busy so there are times where patients may need to follow up aggressively and the nature of fertility treatment does require patience and managing expectations but overall I found the staff and quality of care to be excellent.