Kwik Kar of Mansfield

I wouldn’t take your car here if you are a young female who knows little about cars. I work for a company dealing with cars so unfortunately I read straight through their scam. I usually go to my dealership for maintenance but chose to go there because my dealership was all booked and they were open. I had gone her once before and was pretty annoyed with the service, but decided to give it a go again as a last resort (my mistake) At my dealership I usually get charged around $ 50 for a synthetic blend oil change (because I frequently road trip) and filter change (with free flush if needed). Being the young and naïve looking girl that I am… Kwik Kar used the highest possible platinum grade of synthetic oil and «special» filters. I don’t know what was so «special» about them or why they felt like me little old Nissan Altima needed the highest grade of synthetic oil in the house but they sure were okay with charging a 19 year old girl nearly $ 100 for an oil change :-) Then when I tried to tell them that that was bogus they chalked it up to the fact that I don’t know what my car needs. Thanks Kwik Kar, I won’t be seeing you again! UPDATE: Went to get my oil changed back at my dealership this time obviously — they were so surprised to see that I have PREMIUM SYNTHETIC oil in my Nissan Altima when it clearly doesn’t need it. Yet Kwik Kar insisted two times in a row that this was the oil that my car NEEDED. Do not go there is you are looking to get scammed and up-​charged. Save yourself the time and money. (Also while I was here two other people also experiences similar situations with bad customer service and laid into the technicians for their scams, Crazy experience, wouldn’t go back)

I have been going to Kwik Kar since they opened and Steve and his team have been great… BUT DONT FALL FOR THE FUEL INJECTOR FLUSH… as I did on my last visit. My Jeep Wrangler had been running great and I have never had any mechanical issues. On my last oil change at Kwik Kar they recommended (for the third time) that I get a fuel injector flush for around $ 100. The next day my check engine light came on. I took my Jeep back to Kwik Kar and they said to put better quality gas in the tank as the computer in the Jeep may be misreading the fuel injector cleaner and it should be fine. Two days later the check engine light came on again. Kwik Kar told me it was my catalytic converters. I ended up having both my catalytic converters replaced as well as my drivers side exhaust manifold replaced… they were all scorched due to high heat (Kwik Kar did not do the repair work). Come to find out that when a fuel injector flush takes place, the chemicals cause the engine to run at high temps during the flush and if the flush takes too long, it can cook/​overheat/​scorch your cat converters and your exhaust manifold… which is what happened to my Jeep. After the Jeep was fixed I stopped by Kwik Kar and while I did not point blame at them, I did tell them what had happened and asked for the owner to call me… and he never did.
Don’t fall for the fuel injector cleaning service as a $ 100 service could cost you $ 1100 in the end.

This business knows how to treat people. We have been customers since they opened. The owner is nice and talks to every customer. The staff is friendly and very knowledgable. They let you know the estimated cost before they just assume you can afford it. They are the only game in town in my book. Thanks for being an upstanding business.

The owner of this place is a real Jerk off! Save your money and time and go somewhere else. They won’t answer your questions without charging you some sort of service fee.

After 8:00 am and shop is not open. Website states 7:00 am. Poor service. Going somewhere else

While all the employees are very polite and helpful at this location, they do lie about pricing when you call.
I called and asked for the price for an oil change, was quoted $ 34.99 unless I have a large vehicle that requires more oil. I told them the exact year and model of my vehicle, and the manager confirmed that their was no additional charge beyond the $ 34.99 for my vehicle.
When I arrived, they immediately began working on my vehicle without asking me any questions or getting my name. When they finished changing my oil, I was asked to pay $ 52, because my vehicle needed a «special» oil filter, and an extra quart of oil.
I explained to them that they had quoted me a different price, and worked on my vehicle without verifying the extra charges to me. The cashier was not helpful at this point, and argued with me about the price.
I paid what they asked, but I will never return to the location, and I will warn everyone I know not to go here. Luckily, I live within a mile of the location, so I can warn many people who would probably go there otherwise.

Excellent, friendly service every time we have come here the last two years. Knowledgeable staff with no up-​selling. Highly recommended.

Asked and was told when I drove up the wait was about 5 minutes. 25 minutes later they started on my car. Other than the long wait I received excellent service by a knowledgable tech.

Was very busy when I got here and was expecting a long wait but it was very fast. I was in and out in no time. employees were nice and very informative.

Car business can be a pain. Don’t screw around with «wondering» what’s going to happen at other places. It’s taken me a long time, but I live in Mansfield and I found the place… Kwik Kar on Broad Street beats them all.
I have been around long enough to see many days (and there are still some out there) and places where you can go to get car work done, and not only was it a horror, the company doesn’t fix your car right, then finds 5 other things that were not a problem before you drove up. To be sure, I was a bit skeptical about Kwik Kar… I am generally skeptical of all such places.
Net…I will never go anywhere else for car work as long as Kwik Kar can do it. Whomever is running the place has it very clean… this is a place that (ESPECIALLY for women) women can go and not feel ogled or put upon. The Manager is great, the mechanic knows his stuff. The owner cares very much about his business. This is not a wealthy consortium that owns this… it’s a nice local, hard-​working businessman who needs us to be happy to be successful… by golly, I really like finding good places that take care of cars… they do quality work.
Quality
Clean
Polite-​they meet you when you drive up… so you don’t have to drive around wondering how you’re supposed to make this oil change happen…
Nice waiting room, though you don’t wait long because they are on top of their business.
In summary, the overall experience is as good as it gets as far as I’m concerned. I have been several times and the same fantastic core values are in effect. Good business, good people, good value.
If you have need for car work, I strongly suggest that you drive over or even call Candace (Manager)…better than all of the guy managers of such places put together… the people there will take care of you… if they can’t, just like a good friend would, they will tell you where you can go to get it handled right.

Been here a few times and each time they have consistently delivered poor service. There is constant pressure to up sell, poor communication and poor workmanship. I had an inspection that I failed for tires today that I wasn’t even told about until I was about to get in my car. After speaking to three people there after the service was done including the supposed manager not one of them mentioned I could retest for free within fifteen days. Luckily I knew that already. No apologies, no bring your car back once you replace tires, just a condescending «thank you, sir»… Previously they had left bolts loose on my a/​c filter cover and again wanted to sell me services not even due yet. Be careful people…

I’ve been here a few times. A month ago I went to have a bad coil replaced. Apparently they replaced the wrong one, so I had to go back. When I went back, they took their sweet time, and it became a big fiasco when they tried to make me pay for the other coil that wasn’t supposed to be replaced. FINALLY, the owner got involved and I didn’t have to pay for the extra coil. That’s the only reason it’s two stars instead of one.

I spent 90+ minutes at another facility just to have tire pressure checked & get new wiper blades. Finally walked out and went to Kwik Kar, where in less than 10 minutes they changed my blades, checked my tires & did an oil change as well. THEY apologized for the lousy service I got at the other place. The best part? Cost less than blades alone at the other place. Love you guys!

Very professional and excellent customer service. I did an oil change, state inspection and AC repair all in one visit and I was very satisfied. The tech explained the problem, provided a solution and did an excellent job. They even vacuumed the interior of the car. Highly recommended.

I guess it’s time I write a review because I’ve been coming here since shortly after they opened in 2009.
I came in here because I knew a member of the family who owned this location. That’s enough to get me in the door because I love to support locally owned businesses but it isn’t enough to keep me coming back.
I’ve had several oil changes and inspections for both our vehicles here and I have always had fast & honest service. They always give me suggested additional services (trans flush, air filter, serpentine belt replacement, etc) but NEVER put on the hard sell.
I’d like to add, for people with kids, that they have a small play table in the back waiting area that only occupies my ruffians for a few minutes but they are quiet tolerant of boys being boys though I rein them in myself for the other customers waiting.

For the most part, I trust these guys IF the owner is onsite. I have a late model Jeep and they’re convenient, quick in and out for things like oil changes and such. Once, they checked my fluids and told me I needed complete transmission overhaul. I dismissed them and had a trusted friend check everything and change out all of the fluids. All has been fine. I am a busy single mom, the owner has been kind enough to bring me home so I wouldn’t have to wait, and pick me up again when my Jeep is ready. He’s quite friendly and helpful. Their a/​c guy installed pre-​purchased parts for me, and was helpful and fair as well. As a woman, and for the most part, I feel comfortable bringing my car here.