Olive Garden Italian Restaurant

This has become a «standard» after movie stop for me and some friends. Usually, everything is good — not especially great, but good. Service, food, atmosphere… nothing remarkable but also not bad.
Today, however, highlighted WHY this is such a good «standard» for our group. When something «goes wrong» they make it right, immediately.
When we arrived, the hostess offered to seat us at a table that was just barely in the dining room, and would have me with my wheel chair positioned in the aisle, as the table was in the center of traffic on two sides. We declined that seating, and also the next table over. The third table, near the fire place, provided adequate room for us to be seated comfortably and not in the path of servers and other guests.
The hostess was polite, but far from gracious in reacting to our concerns, but we did get seated. Then nothing. We sat there for more than 10 minutes, without so much as a hello from a server. One of my friends went in search of wait staff, while we seriously considered leaving.
Then the server waiting on the table in the aisle next to ours, Pam, noticed that we did not have drinks, and she immediately came over and apologized for any inconvenience, took drink orders, and promised to take care of us herself. While she was taking our drink orders, the friend who had gone in search of service returned with the information that our table had NOT been assigned a server. The hostess had, in essence, stranded us.
While Pam delivered our drinks, a manager came over and apologized for the error, and let us know that Jay would be taking care of us for the evening. Jay was awesome. He made sure that everything was perfect, our appetizers and meals were expedited, and every need tended to. We even had freshly brewed coffee with our dessert.
Between Pam and Jay, all feelings of irritation were erased. Both were extremely professional, helpful and concerned with making sure that our experience was pleasant. They succeeded. The manager, who had just barely arrived for his shift when handed our situation was also on point. He saw to it that we knew he was aware of the issue, introduced Jay and when the bill arrived, we saw that he had taken care of a large portion of our dinner, to apologize for the awkwardness and inconvenience.
Once the service situation was handled — the evening was excellent. The food was fresh, hot and plentiful. I had the Steak Gorgonzola, and friends had Scampi, Chicken Parmesan, and spaghetti. Plenty of salad and HOT breadsticks, of course. All were prepared well, and delicious. Everyone was happy with their dinners. Dessert was a lovely apple tart with vanilla ice cream and a cinnamon caramel sauce.
We understand that mistakes happen, especially on a busy night. The staff at this Olive Garden rose to the occasion and as soon as they knew there was an issue, they made it right.
The professionalism they display is a main reason this is a favorite place. Good food will only get you so far — good food with an excellent staff is golden.

First of all, it took about 30 minutes for water, bread (SUPER SALTY), and salad then another 30 for our pasta. We ordered chicken alfredo, The pasta was completely flavorless, tasted like noodles and chicken without sauce. the service was awful she asked how we were doing and before we could respond she walked away. NEVER COMING BACK!!!

Son and dad night out at Olive Garden and we had a great time. Ariel our waitress did a great job of making excellent suggestions for us which we trusted and boy were we not disappointed!
We had the Lasagna Fritter starters which was a very tasty infusion of cream cheese in pasta sheets and covered in crumbs all fried to a beautiful crispiness.
For mains we had the chicken and gnocchi soup which was divine followed by the Ravioli de Portobello with a healthy dose of pesto to compliment the cheese sauce.
Finished off the evening with a black tie mousse cake and we were thoroughly satisfied with everything.
I have been fortunate to have enjoyed Italian food in Italy and I can honestly say the guys at Olive Garden are not too far off!
Will return again to enjoy the great service and tasty dishes.

I have always loved Olive Garden and we would try to make out to their when we can. Our last time was great because of the serving staff who were very attentive and accommodating. Never had an issue with them. The food as usual was fabulous and the prices are great. Highly recommend.

We are big fans of the chain. Stopped there Thursday June 25.
The salad was so soggy and wilted we were shocked. The tomatoes in it were just mush. I can’t believe they served it.
Had the tour for dinner. It was pretty good. Portions are getting smaller and smaller. My issue here is waiter warned me the plate was very hot. Which is good. What I didn’t know was the heated up the metal pasta spoon on the plate with it. It was so hot I dropped it or it would have burned my fingers.
OG is one of our favorites but not this one because the manager on duty is not standing guard over the food as it goes out.
No way you look at that sales and serve it.
No way a pro heats up a spoon on a plate, you place it AFTER the plate is heated.
Get with it Mansfield. Yikes!

Very slow service. Waiter did not come by for 32 minutes. We had to call management. Was not crowded. Servers looking lost and talking with each other. New server came over and took over, she was great. Management comp meal.

This was my first time to this location. I thought the dining area was pretty large compared to other Olive Garden’s I’ve been to. It was a Friday evening probably around 6, we got right in only waited maybe 3 minutes until we were seated.
Our server was pretty good got all our order right. Only thing weird was there was no pepper on the table, and I asked him in the beginning if you could bring me some for my salad and I had to ask again and he brought it out after our food came, that’s nothing bad though.
Food was delicious and good as always little pricey for what I got but worth it I had leftovers to take home for lunch next day.

Very poor management. Never ever busy, yet tons of servers standing around looking lost. Greeters and hostess don’t know where to seat waiting, hungry customers even though tables are empty and servers talking and texting. And don’t let me start on the ‘To Go’ no one knows who order what. It’s a mess. Olive Garden has great food but very difficult to eat at this location because it runs like a kindergarten classroom without the teacher.

Very happy with prompt service! Came on a Friday night, very busy, but within 5 mins we were seated. Our server was very attentive, polite and efficient! Would definitely come go back

Having a networking event in Dallas to get too, we got a baby sitter and decided to have one of those rare couple’s lunches without kiddos. It was to be bliss I tell ya.
Ok well it was, could have been better if we were not pressed for time. NOT OLIVE GARDEN’s FAULT.
I felt bad having to tell Daniel that we had to skip desert, given being stuffed and all. But also being 7 months pregnant, I wanted my chocolate lava cake dang it.
Food came out speedily, my drink ever saw its way past half glass and the food was delicious (even if said husband stole my order idea… guess that beats him trying to get my food given that my plate is always the superior one).
When we gave the dreaded glance of WE HAVE TO GO NO WE DONT HAVE TO ME FOR MORE FOOD, Daniel understood instantly and didn’t try to trip us up. His tip reflected this fact, I assure you.
Daniel truly deserves a raise. Especially since I drank half of Lake Mead and kept the poor man on his toes to keep my drink filled.

Slow, rude, terrible service. Drive to the Olive Garden on Cooper. This one will disappoint you.

It took about 15 minutes after being seated for someone to greet us and get our drink orders. We ordered the fried calamari and that came out with our drinks. I really enjoyed the calamari I liked the spicy one. I ordered the steak Alfredo and that wasn’t very good at all. It had a weird sweet taste on the steak and the pasta was very bland. My friend ordered a trio with lasagna, fettuccine, and chicken Parmesan which he liked.

A large group of my friends stopped by to eat and have a get together. Once they were all seated and drink orders were delivered they were asked to leave. If you think anyone in the group will ever set foot inside of an Olive Garden again, your seriously delusional in your thinking.

Always pleased with the food and service at this location.

Typical Italian, Good Service
Olive Garden is Olive Garden, but this one in Mansfield was actually pretty good. We went for the Unlimeted Pasta bowl and were pleasantly suprised. We had to wait about 15 minutes on a Saturday night, that was expected and not a big deal. They told us the wait was 30 minutes, so the 15 minutes actaully seemed ok! We were seated and the waitress was very nice. We placed our order and out came a beautiful salad and bread sticks. The salad was nice and tasted fresh, with onions, tomatoes, peppercinis, croutons and a nice italian dressing. Then came the pasta, which was very nice. Both my wife’s and mine came out needing mroe sauce, but I would rather have the ability to ask for more sauce than to have the pasta swimming in too much sauce. I had the fettucini and it was really good. The Meatballs and Sausage were delicious and my wife had chicken and that looked nice as well. Again service was great, so overall we had a very nice dining experience. Yes these are cookie cutter restaurants, but the flavor was good, service was good and I will definitely go back.

I’m not sure when these other people have been to the olive garden in Mansfield, but we have been going there about once a week for about a month now and love it!!! It’s our go to place! Every single waiter we have had has been wonderful! Food always comes out hot and fresh. Even if they are busy there’s never too long of a wait. I would DEFINITELY choose OG over La Gondola or Bellavita. It can be a little pricey but I always feel the food quality and quantity is worth it. Whatever kinks they had when they first opened seem to be fixed and it’s a great restaurant overall! I would recommend to anyone hungry for some good Italian food!

Good food bad service second bad server in a row 20 min to drinks all food came out at same time, i like to eat my soup salad without watching food get cold…

Went there a week or so ago and had lunch. The hostess had the names of the waitresses on a sticky note and still got our watress’ name wrong. my son ordered the cheese pizza off the kids menu and i have to say that Totino’s makes a better pizza. I had the appetizer sampler, which was ok but again I could have gotten this from my freezer. About halfway through the meal the waitress plops the ticket on the table and says as an after thought if you like to get dessert we can add it to the ticket. I felt like we were being rushed out. We paid a lot of money for food I could have gotten out of my freezer. Next time I’ll go to Johny Carrino’s and leave this place alone.

Mansfield welcome Olive Garden to the area! Like a new shiny toy, this place has everyone’s attention! This location is crazy busy and our server was just learning the ropes of being a server. Expect delays till the newness wears off. John Luyt is the General Manager and a great guy. John is a Graduate of Culinary Institute of Tuscany. This place is going to do well with great Tasting food and good service (for the most part).

Hi All,
I went to lunch here. It is relatively new. The place has quite beautiful décor. Perhaps the nicest Olive Garden I have ever seen. But I am definitely not a regular at this or any chain. For lunch, we had to wait 10 min for a table for two. I have never witnesses a place this crowded for lunch in my life. It is a huge restaurant with tons of employees and the place was filled to capacity. The waitress was excellent… busy and quite professional. She was even apologetic that it took us 45 mins for lunch. Under the circumstances, that was still impressive. The food was average. I had a Caesar salad, and my client had a pasta dish. Neither of us said this was amazing, but it really wasnt awful either. Also, no stomach pains like that taco bueno I had the other night. Would I go here again? Probably not because there is so much good food in this newly developed area. But my client who lives here will go again, I am sure. Oh. And one more thing… don’t ever come to Dallas during a Superbowl.
–MSZ