Chase Bank

This review is based solely on my experience with Jacob Swoyer. I had an issue that he went above ans beyond to help me sort out. I appreciate the time and effort that he put in to making this customer happy.

The bank teller her name was Kandy. She was efficient, informative, and organized. If you have a problem with a check or need help with mobile banking or even banking with chase she is awesome! Even she was a teller she knew everything. I would only come to her if I to speak with a teller or banker.

Went in there with intention to open an account. The person ahead of me went in to the little cubicle to say he was there because he had been instructed by Chase’s fraud unit to go to his branch and change accounts because his accounts had been hacked. Christina did everything possible to blame him for the problem and wouldn’t help him at all. She said he had to file a police report. The person said The Fraud Unit had specifically told him they’d take care of it and he didn’t have to. He eventually asked her if she was going to help him or not. She was bound and determined not to lift a finger. She said rather than going around in circles he should cancel all of his accounts with Chase and find another bank.
This guy started out totally polite and businesslike but you could hear the frustration his voice as Christina did everything possible to not help him out. When she told him to find another bank he quickly said OK and walked out. He was far more polite and professional than I would have been.
Christina greeted me. I said «after hearing that exchange I am really rethinking opening an account.» She said she couldn’t talk about other accounts, which is true, but with the bank setup and the volume they were speaking I couldn’t have heard the conversation any clearer even if I had been been sitting at the desk with them. I just said «with all the headlines about big companies getting hacked the best you could do was tell that guy it was all his fault and not take him seriously?» Then I walked out too.
I’ll seek out another branch to open my account

I was stuck in a nightmare with Chase and Fallon the branch manager went out of her way to help us. If you want great service this is the Chase branch to use!