Sephora

This is the first Sephora I’ve ever been to it totally changed my life lol I used to just shop at Mac until my friend invited me here. All the girls are nice very informative about current and future products. Jennifer the manager is the only one I know by name she always ends up finding me my holy Grail products like my tarte creaseless concealer. I would def recommend this location as a one stop shop for beauty needs not only do they have cosmetics they sell skincare and frangrance as well :) oh and one of the girls told me their getting Marc Jacobs cosmetics line next week so keep an eye out their coconut primer is amazing!

This is the first Sephora I have ever been into and let
Me tell you the customer service in here is amazing! All the associates are all very sweet. As soon as they see you they alway come up and ask if you need anything. They always help find what you need and if they don’t have it they are quick to find something similar or offer to call other stores. I have always been treated very well when shopping here and have grown somewhat of a relationship with the girls that work in there. Jennifer is the manager and she is always so sweet. She greets me and my friend every time we go in and she never makes you feel like you need to rush when talking with her or asking her questions about products. This is the type of customer service I appreciate and would gladly shop here rather than ulta any day!!!

I understand that this Sephora is a small shop within a JC Penny, and can get quite busy, but 25 minutes just to receive help?!
All I wanted were 3 fragrance samples, but I guess not even the 4 free employees conversating in a corner were willing to help.
If you like the long wait for receiving help and standing in line for purchase, this is the place to visit.

I have very sensitive skin and recently had a reaction to a product that was supposed to be safe for all types of skin. I asked an associate at this store about it and she answered all my questions plus she not only showed me several products in the store to try but several to stay away from because of their ingredients. I enjoyed the one-​on-​one help as well as a bronzer tutorial.

Four stars due to the limited selection and not having what I was initially looking for in stock. I came to this Sephora after a bad experience at Ulta. I was interested in getting the Urban Decay concealer. The salesperson greeted me, when I asked if they had anymore in the color I wanted, she looked. When she said they were out, she showed me the Sephora brand of concealer and briefly talked about the benefits of it. She was not pushy or overstayed her welcome to make me feel pressured. It was simple and helpful. I completed a review on the jcpenny’s survey. The concealer works great so far.

Was wanting to try some liquid foundation for the first time. Went into Sephora and was helped almost immediately. The ladies there helped me with a color match and helped me choose a foundation. They were so patient with me and showed me how to apply the makeup correctly. I’m so happy with what I purchased and super thankful for the help I was given.

Been here multiple times, but the last experience was the best. Usually I wait for a girl to approach me to ask for help, but since no one did that (and that’s fine, we should learn how to not be shy when you want something!) I asked this one woman. It was clearly busy in the store, but she did not seemed to be phased at all and treated me as though I was the only customer in the store.
She was incredibly sweet and the service was ¹¹⁄₁₀ most definitely & she gave me honest opinions about every product I was curious about.
Thank you Sephora for the pleasant experience.

This is my second visit here. I came to return the anastasia dipbrow and purchased the brow mousse. I was browsing on my own and Alma came around and asked if I needed help. I got the brow mousse I wanted and she even answered my questions about the different shades. She was very professional and helped me every step of the way. Definitely makes me want to come back.

Came here today and none of the girls even greeted me or bothered to ask if I needed any help. Can you say rude! Come on girls, stop judging others you are there to help customers. So I suggest you change your attitude and wipe the bitterness off your faces. I try to avoid this location as much as possible due to their customer service. This Sephora needs to reevaluate their associates.

If there was ever a store that could make me never step foot in a Sephora ever again it would be the one inside JcPennys in Manteca. First off… instantly I felt judged… and it was clear no one really wanted to help me. I was dressed nice and was with my hubby and 2 kids… so I’m not sure why I was judged from the get go. The girl who did try to help me… was nice… but not knowledgable of many of the products! Very disappointed in this Sephora… guess it’s time to find a new makeup store.

Small selection, as with all Sephora stores inside JC Pennys. I was in here for 20 minutes and the 3 employess in there were all chatting and laughing. I was never even acknowleged or asked if I needed help. Some of the displays where really dirty and messy. I did not buy anything due to the unwelcoming nature.

As a resident of Tracy for over 15 years, it brings me such happiness knowing that when I need something from Sephora, I can run to the Manteca store. Every time I shop here, the staff is ALWAYS friendly and helpful. I will keep coming back again and again! Thank you!