U-Haul Moving & Storage

Great facility easy to turn around. Nice courteous staff, Allyson was very professional and accommodating. Equipment in like new condition. Went 850 miles with no issues to the trailer. Drop off was fast and efficient. Cool they get around on a bike out on the service yard. We will rent from them again

We reserved a cargo trailer and advised the moron manager Chase we were hauling a harley davidson motorcycle and he never once recommended a motorcycle trailer. We made to Newcastle and checked on the bike and the ring it was strapped to came apart and broke causing the bike bike to fall over andcwas leaning on the right grip whichbgot broken. Well I called there jokevof a road side service who could not repair the trailer and never bothered coming out and left us stranded withma useless trailer. My husband followed me on the bike to the closest Uhaul in Roseville and they advised us the trailer is not a proper trailer for motorcycles and that the hook was rusted and worn. After 5 hours in Roseville and no help from Uhaul road service I rented another trailer this time meant for a motorcycle. I opened a claim requesting a refund because they left us stranded andcIbwas forced to rent another trailer within 4 hours of renting the worn out faulty trailer. We also requested reimbursement for the damages and repairs to our motorcycle. After 10 days they never called us and when I followed up they had already denied our request without even tslking to us. The moron manager denied the request when he is the reason this happened because he rents out garbage equipment. I have reopened the claim and once again the same moron denied the claim without taking responsibility for his garbage he allowed to be rented. I am going to sue this piece of crap uhaul location.

In the process of suing this place. Compete joke, I had my property in there «U-​Box» for about a month. When I took my stuff out the GM who doesn’t display any type of manners didn’t properly operate the Forklift and damaged my property. When I opened my U-​box the boxes came falling out and my stuff broke. When I looked at the GM. Like really «you see what you did» he had the nerve to go inside and grab a broom and dustpan and drop it in front of me and say you can clean it up. DUDE ARE YOU KIDDING ME. Long story short I filed a claim and they denied it because they said regardless how the forklift was handled I should have bought the insurance plan (WHICH WAS NEVER OFFERED TO ME) .
So now I am taking them to small claims court ! Don’t come here at all, go to the u-​haul by black bear diner nice people there. Regardless I will never use U-​Haul again.